Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM) reported its Q2 fiscal 2026 results with total revenue of $212.0 million, up 8% year-over-year, and subscription revenue of $188.5 million, up 6% year-over-year. The company achieved significant profitability improvements with GAAP operating income of $16.3 million and non-GAAP operating income of $38.2 million.

Key management changes include the appointment of Scott Millard as Chief Revenue Officer and the departure of CFO Manish Sarin. The company maintains 149 customers with $1 million+ spend, adding 3 customers quarter-over-quarter. For FY2026, Sprinklr projects total revenue between $837-839 million and subscription revenue of $746-748 million.

Sprinklr (NYSE: CXM), the unified customer experience management platform provider, has announced its participation in the upcoming Citi 2025 Global TMT Conference in New York. CEO Rory Read will engage in a fireside chat on September 4th, 2025 at 3:30pm ET.

The event will be accessible via webcast on Sprinklr's Investor Relations website at investors.sprinklr.com. Additionally, the company will conduct one-on-one meetings with investors during the conference.

Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its second quarter fiscal 2026 earnings release for September 3, 2025, before the market opens.

The company will host a conference call to discuss the results at 8:30 am ET on the same day. Investors can access the webcast through Sprinklr's Investor Relations website, or join by phone using the following numbers: 877-459-3955 (domestic) or 201-689-8588 (international) with conference ID 13755429.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has appointed Bit Rambusch as its new Head of Global Services and Support, reporting to CEO Rory Read. Rambusch joins from Philips Healthcare, where he led a 3,000+ employee organization as Senior Vice President of Services and Solution Delivery for North America.

Prior to Philips, Rambusch spent over 20 years at Dell in various leadership roles across services, support, product, and quality management. A West Point graduate, Rambusch will focus on strengthening Sprinklr's customer service operations and driving the company's AI-powered platform adoption.

Sprinklr (NYSE: CXM) has been awarded the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards. The company's Service platform, which provides AI-powered customer support across 30+ digital, social, and voice channels, was recognized for its innovation in cloud-based technology, impact on customer satisfaction, operational efficiency, and strategic use of AI. The platform earned top recognition for its ability to deliver personalized interactions and scalability across industries. The award was presented at the CCW Excellence Awards Gala during Customer Contact Week Las Vegas, highlighting Sprinklr's success in combining enterprise-scale voice support with effective AI and human agent collaboration.

Sprinklr (NYSE: CXM) reported Q1 fiscal 2026 results with total revenue of $205.5M (+5% YoY) and subscription revenue of $184.1M (+4% YoY). The company posted a GAAP operating loss of $1.8M compared to $5.7M income last year, while non-GAAP operating income improved to $36.7M from $20.9M. Notable metrics include $83.8M in operating cash flow, $80.7M free cash flow, and 146 customers contributing $1M+ (up 6% YoY). The Board authorized a new $150M stock buyback program. For FY2026 guidance, Sprinklr expects total revenue of $825-827M and subscription revenue of $741-743M. The company acknowledges FY26 as a transitional year while focusing on improving execution and delivering value through its AI-native CXM platform.

Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its first quarter fiscal year 2026 earnings release for June 4, 2025, before market open. The company will host a conference call to discuss the results at 8:30 am ET on the same day.

Investors can access the earnings release on Sprinklr's Investor Relations website at investors.sprinklr.com. To join the conference call, participants can dial 877-459-3955 (domestic) or 201-689-8588 (international) using conference ID 13753882. A webcast replay will be available on the company's investor relations website following the call.

Sprinklr (CXM) has expanded its partnership with Aramex, a global logistics leader, to enhance digital customer experience across 65+ countries. The collaboration leverages Sprinklr's Case Management, Voice, and Conversational AI solutions to deliver AI-driven customer interactions at scale.

Since initiating the partnership in 2022, Aramex has achieved significant results through Sprinklr Service, including 90% case automation and over one million agent hours saved annually. The implementation includes WhatsApp integration and AI-powered contact center services for 24/7 customer support.

Aramex, operating in 600+ cities across 70 countries with 16,000+ employees, continues its digital transformation journey with this partnership, complementing its existing innovations like smart lockers, AI-powered robotic sorting, and autonomous delivery robots.

Sprinklr (NYSE: CXM) has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms. The company's Voice of Customer solution unifies both solicited feedback (surveys) and unsolicited signals (social conversations, reviews, support interactions) into a single platform.

The solution is powered by proprietary AI models enhanced with generative AI, transforming customer signals into context-rich insights tailored to business needs. These insights automatically trigger actions across marketing, customer service, and other departments through Sprinklr's Unified-CXM platform, enabling use cases such as:

• Issue resolution
• Campaign optimization
• Proactive engagement
• Product/service improvements

The platform features AI-based analytics for actionable insights and an AI-assisted user experience for simplified workflows. Additionally, it offers conversational surveys that transform static forms into dynamic experiences for richer customer insights.