Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its first quarter fiscal year 2026 earnings release for June 4, 2025, before market open. The company will host a conference call to discuss the results at 8:30 am ET on the same day.

Investors can access the earnings release on Sprinklr's Investor Relations website at investors.sprinklr.com. To join the conference call, participants can dial 877-459-3955 (domestic) or 201-689-8588 (international) using conference ID 13753882. A webcast replay will be available on the company's investor relations website following the call.

Sprinklr (CXM) has expanded its partnership with Aramex, a global logistics leader, to enhance digital customer experience across 65+ countries. The collaboration leverages Sprinklr's Case Management, Voice, and Conversational AI solutions to deliver AI-driven customer interactions at scale.

Since initiating the partnership in 2022, Aramex has achieved significant results through Sprinklr Service, including 90% case automation and over one million agent hours saved annually. The implementation includes WhatsApp integration and AI-powered contact center services for 24/7 customer support.

Aramex, operating in 600+ cities across 70 countries with 16,000+ employees, continues its digital transformation journey with this partnership, complementing its existing innovations like smart lockers, AI-powered robotic sorting, and autonomous delivery robots.

Sprinklr (NYSE: CXM) has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms. The company's Voice of Customer solution unifies both solicited feedback (surveys) and unsolicited signals (social conversations, reviews, support interactions) into a single platform.

The solution is powered by proprietary AI models enhanced with generative AI, transforming customer signals into context-rich insights tailored to business needs. These insights automatically trigger actions across marketing, customer service, and other departments through Sprinklr's Unified-CXM platform, enabling use cases such as:

• Issue resolution
• Campaign optimization
• Proactive engagement
• Product/service improvements

The platform features AI-based analytics for actionable insights and an AI-assisted user experience for simplified workflows. Additionally, it offers conversational surveys that transform static forms into dynamic experiences for richer customer insights.

Sprinklr (NYSE: CXM) has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Content Marketing Platforms for the sixth consecutive year. The company's unified customer experience management platform provides AI-based tools for marketing teams across 30+ digital channels.

Sprinklr Marketing enables organizations to execute campaigns, analyze performance, mitigate risk, and optimize content. The platform is particularly notable for organizations managing multiple brands, teams, and geographies. According to a Gartner Peer Insights review, the platform offers powerful cross-channel management capabilities, robust analytics, and responsive customer support.

Sprinklr (NYSE: CXM) has been recognized as a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. The evaluation, which assessed 10 vendors across current offering, strategy, and customer feedback categories, highlighted Sprinklr's broad modern platform and digital-first approach to customer service.

According to Forrester's analysis, Sprinklr's vision centers on proactive care, digital experiences, and AI-driven solutions. The company's system architecture has enabled rapid growth in both size and service breadth, facilitating quick functionality additions to keep pace with market changes, particularly in implementing innovative GenAI and LLM applications in customer service systems.

Sprinklr CEO Rory Read emphasized this recognition as a important milestone in their journey toward market leadership and disruption, highlighting their commitment to customer success in CX efforts and business value realization.

Sprinklr (NYSE: CXM) has appointed Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to CEO Rory Read and lead the company's global IT, enterprise security, and data infrastructure and analytics strategy.

Macwan brings over 30 years of experience and previously served as CIO and CISO at Vonage Holdings Corp. His prior roles include Senior VP and CTO at NBCUniversal Media Labs and VP positions at AT&T.

The appointment aims to strengthen Sprinklr's security posture, accelerate market position, and enhance operational resilience. Macwan will focus on delivering hardened, best-in-class products and supporting the company's vision of making every customer experience extraordinary through its AI-native platform.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced the launch of a local data hosting solution in Germany through Google Cloud. This strategic move aims to strengthen the company's presence in the DACH region and across Europe.

The initiative supports Sprinklr's commitment to enterprise governance, data security, and compliance while serving leading regional brands across various sectors including telecommunications, retail, financial services, and travel & hospitality. The German data hosting will be supported by Sprinklr's global support teams, technical resources, and sub-processors.

Sprinklr (NYSE: CXM) reported its Q4 and full year fiscal 2025 results, with Q4 total revenue reaching $202.5 million, up 4% year-over-year, and subscription revenue of $182.1 million, up 3%. The company achieved Q4 net cash from operations of $5.4 million and free cash flow of $1.5 million.

Key highlights include:

• 149 customers contributing $1 million+, up 18% year-over-year
• Q4 GAAP operating income of $10.5 million with 5% margin
• Recognition of $87.1 million non-cash tax benefit

For FY2025, total revenue was $796.4 million, up 9% year-over-year. The company provided FY2026 guidance projecting total revenue between $821.5-823.5 million and subscription revenue between $741-743 million.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced it will release its fourth quarter and full year fiscal 2025 financial results before market open on March 12, 2025. The company will host a conference call to discuss the results at 8:30 am ET on the same day.

The earnings press release will be available on Sprinklr's Investor Relations website. Interested parties can access the live webcast through the company's IR website or join via phone by dialing (877) 459-3955 (domestic) or (201) 689-8588 (international) using conference ID 13751827. A replay will be available on the website following the call.