Sprinklr, Inc. reports developments around its AI-native Unified Customer Experience Management platform for enterprise customer-facing teams. News commonly covers product releases for AI agents, copilots, customer feedback, Voice of the Customer, marketing automation, service intelligence, social media management, advertising, and omnichannel contact center workflows.
Company updates also include strategic partnerships and integrations that connect creator, paid, owned, and organic social channels; industry recognition for customer experience and AI products; and quarterly earnings releases centered on total revenue, subscription revenue, margins, and cash flow.
Sprinklr (CXM) announced its 2026 CXUnifier Award winners, recognizing organizations for their use of technology to improve customer experience.
BMO received Unifier of the Year, and Bridgestone Corporation received AI Innovator of the Year. Other winners were Macmillan Cancer Support for Sprinklr for Impact, Adobe for Digital Transformation Champion, and Lenovo for Social Media Excellence. Uber Technologies received Defining Moments, Southwest Airlines received Voice of Customer Visionary, and Premium Blend received Partner Unifier. The awards highlighted customer support, social engagement and applications of artificial intelligence.
Sprinklr (CXM) launched “Show Your Work,” a research report produced with Metric Sherpa examining evidence behind customer-facing artificial intelligence results.
Among respondents whose organizations use AI in regular live operation, 92% said it met or exceeded expectations, but only 27% said they could quantify a result precisely using records or reports. The survey covered 807 U.S. marketing, service and customer experience professionals; headline analyses used 536 respondents with at least one AI application in regular live use. Results were self-reported and not independently audited. The report includes an eight-question scorecard and a 90-day measurement plan.
Sprinklr (NYSE: CXM) launched the beta of Marketing AI Agents, a connected system of specialized agents for enterprise marketing.
The company says the agents are designed to connect customer and market signals with campaign planning and execution while retaining human oversight. They cover ideation, creative adaptation, campaign execution, compliance checks, community engagement and budget optimization. The beta is now open.
Sprinklr also recently announced its Q3 Product Release, adding tools for designing and governing AI agents, voice AI capabilities and support for emerging channels, including ChatGPT Advertising.
Sprinklr (NYSE: CXM) announced that its Voice of the Customer Agent Suite is available in Gemini Enterprise Agent Marketplace. The suite connects through Agent-to-Agent integration, allowing Gemini Enterprise users to interact with specialized Sprinklr agents within existing workflows. The agents are designed to analyze customer feedback and provide answers with supporting evidence and context.
Sprinklr (CXM) reported second quarter fiscal 2027 results for the period ended July 31, 2026, with modest revenue growth and maintained profitability.
Total revenue was $213.7 million, up 1% year-over-year, driven by subscription revenue of $194.8 million, up 3%. Remaining performance obligations (RPO) reached $1.03 billion, up 11%, with current RPO up 3%. GAAP operating income was $10.0 million and non-GAAP operating income was $31.3 million, both below the prior year, with GAAP and non-GAAP operating margins of 5% and 15%, respectively. Diluted GAAP net income per share was $0.03 and non-GAAP diluted EPS was $0.11. Net cash provided by operating activities was $18.2 million in Q2, and free cash flow was $13.1 million. Cash, cash equivalents, and marketable securities totaled $452.9 million. The company issued Q3 and raised full-year fiscal 2027 guidance, including projected FY subscription revenue of $782.5–$784.5 million and total revenue of $866.5–$868.5 million.
Sprinklr (NYSE: CXM) announced the appointment of Jordi Ribas, Ph.D., to its Board of Directors, effective August 17, 2026. Ribas currently serves as President of Search & AI at Microsoft, where he leads product, engineering and growth for Microsoft Bing and the Web IQ search engine.
According to Sprinklr, Ribas and his team launched the original Copilot at Microsoft and their AI innovations are used across Azure, Office, Windows and partner products such as OpenAI’s ChatGPT. A veteran of more than 26 years at Microsoft, he holds multiple patents, over 50 technical publications, and advanced engineering degrees from universities in Spain and the United States.
Sprinklr (NYSE: CXM) announced it will release its second quarter financial results before market open on September 2, 2026. The earnings press release and materials will be available on the Sprinklr Investor Relations website, with a conference call and live webcast at 8:30 a.m. ET the same day.
Sprinklr (NYSE: CXM) announced its Summer ’26 Release, adding new AI capabilities to move brands from customer insights to real-time action across marketing, service, and voice of the customer. The release emphasizes agentic AI, copilot support, next-generation Voice AI agents, and tighter integrations with external data and workflow tools.
Key updates include LLM Insights for AI search visibility, video analytics via the acquisition of ViralMoment, expanded CreatorIQ integration, AI-powered campaign and survey analysis, TikTok Smart+ enhancements, the Sprinklr MCP (Beta) for accessing insights in major AI assistants, and deeper integrations with Adobe and Microsoft tools.
Sprinklr (NYSE:CXM) announced it was named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening, placed furthest for Completeness of Vision and highest for Ability to Execute.
Its AI-native Unified-CXM platform unifies social media management, listening, and real-time customer insights.
Sprinklr (NYSE: CXM) appointed Thomas Addis as Chief Revenue Officer, effective immediately, reporting to President and CEO Rory Read. Addis has over two decades of global go-to-market and revenue leadership experience at enterprise technology firms including Bazaarvoice, Kinetica, Box, and Salesforce.
His background includes leading large global organizations, helping nearly double revenue at Bazaarvoice with an AI-driven model, scaling revenue at Box, and contributing to Salesforce’s growth from $51 million to more than $2 billion in revenue.