Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM) said it powered L'Oréal’s global employee advocacy program using Sprinklr Advocacy, generating 33 million organic impressions and a 4x return on investment in 18 months. The pilot launched in 2024 across 18 entities with over 900 ambassadors and aims for 1,500 ambassadors by end of 2025. The program provides curated, brand-approved posts, scheduling tools, and upskilling to increase reach, engagement, and employer branding while maintaining compliance.

Key pillars cited: localization, technology empowerment, upskilling, and data analytics; claimed benefits include higher awareness, demand generation, recruitment support, and improved credibility via employee-shared content.

Sprinklr (NYSE: CXM) reported third quarter fiscal 2026 results for the period ended October 31, 2025. Total revenue was $219.1 million, up 9% year‑over‑year, and subscription revenue was $190.3 million, up 5% year‑over‑year. GAAP operating income was $11.6 million (5% GAAP operating margin) and non‑GAAP operating income was $33.5 million (15% non‑GAAP margin). GAAP diluted EPS was $0.01; non‑GAAP diluted EPS was $0.12. Q3 net cash provided by operating activities was $20.0 million and free cash flow was $15.5 million. Cash, cash equivalents and marketable securities totaled $480.3 million. The company provided Q4 and full‑year fiscal 2026 guidance for subscription revenue, total revenue and non‑GAAP results.

Sprinklr (NYSE:CXM) announced an expanded global strategic alliance with social-first agency SAMY on November 20, 2025, to combine Sprinklr’s AI-native Unified-CXM platform with SAMY’s marketing and creative services.

The partnership formalizes joint go-to-market, integrated delivery, and platform-certified teams to offer end-to-end solutions across social listening, insights, implementation, and creative performance. Early work with Diageo produced a Foresight System that turns social conversation into actionable product and marketing insights.

Sprinklr (NYSE: CXM) will release its third quarter fiscal 2026 financial results before market open on Wednesday, December 3, 2025. The company will post the earnings press release on its investor relations website at investors.sprinklr.com.

Sprinklr will host a conference call and live webcast to discuss results at 8:30 AM ET the same day; interested parties may register and access the webcast on the investor relations website. Phone dial-in numbers: (877) 459-3960 (domestic) and (201) 689-8588 (international). Conference ID: 13757184. A replay will be available on the investor relations site after the call.

Sprinklr (NYSE: CXM) named Karthik Suri as Chief Product and Corporate Strategy Officer, effective October 27, 2025, reporting to CEO Rory Read. Suri will lead product vision, execution, and corporate strategy to accelerate Sprinklr’s product roadmap and unified customer experience platform.

Suri brings 25+ years of product and strategy experience, including roles as Chief Product Officer at Cornerstone OnDemand, Chief Product and Technology Officer at Invitae, and SVP/COO at GE Digital.

Sprinklr (NASDAQ: CXM) announced the 2025 CXUnifier Award winners on October 23, 2025, honoring organizations that used data, AI, and strategy to improve customer experience.

Winners include Walgreens (Unifier of the Year) for ingesting data from ~9,000 stores and reducing production time 50% and review cycles 148%; Ally Financial for a campaign earning 35 million impressions and 98% positive sentiment; 3M for cutting SLAs 90% and translation costs; Wakefern, Aramex (1.3M hours saved via WhatsApp AI), Lenovo (AI Social Media Health Index across 195 accounts), and partner winners SAMY and Premium Blend.

Sprinklr (NYSE: CXM) announced Anthony Coletta as Chief Financial Officer, effective October 7, 2025. He will report to President and CEO Rory Read and oversee financial planning and analysis, accounting, investor relations, and strategic growth initiatives.

Coletta brings more than 20 years of financial leadership, most recently serving as Chief Investor Relations Officer at SAP and previously as CFO for SAP North America, where he steered a $10 billion business. He has held finance roles at Siemens and ThyssenKrupp and has international experience across Europe, Latin America, and the U.S. Coletta holds a master’s in Economics and Applied Languages from Paris I Sorbonne University.

Sprinklr (NYSE:CXM) has released a revealing research report highlighting a significant disconnect between business leaders' perception of customer experience and actual consumer sentiment. The study, conducted by Metric Sherpa, surveyed over 2,600 business leaders and consumers with striking findings:

While 91% of business leaders believe customers understand their brand as intended, only 36% of consumers report consistent cross-channel experiences. Furthermore, 79% of customers feel unrecognized by brands they've repeatedly engaged with. The research also reveals critical insights about AI adoption in customer experience, with only 17% of consumers feeling "very comfortable" using AI for basic support tasks.

The study also found that 86% of business leaders believe customers trust them, yet nearly half of consumers report brands frequently overpromise and underdeliver, with 6 in 10 consumers abandoning brands after a single poor experience.

Sprinklr (NYSE: CXM) has unveiled significant AI-powered innovations for its unified customer experience management platform. The company announced three major developments: Sprinklr Copilot, an AI-powered conversational assistant; Sprinklr AI Agents, purpose-built autonomous agents for enterprise-scale customer experiences; and enhanced Customer Feedback Management (CFM) capabilities.

The platform updates focus on unifying data, teams, and tools while embedding AI natively across all product suites including Sprinklr Social, Marketing, Insights, and Service. Key features include real-time conversational assistance, automated task management, and AI-driven feedback analysis. These innovations will be showcased at the company's CXUnifiers 2025 flagship event.