Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. reports developments around its AI-native Unified Customer Experience Management platform for enterprise customer-facing teams. News commonly covers product releases for AI agents, copilots, customer feedback, Voice of the Customer, marketing automation, service intelligence, social media management, advertising, and omnichannel contact center workflows.
Company updates also include strategic partnerships and integrations that connect creator, paid, owned, and organic social channels; industry recognition for customer experience and AI products; and quarterly earnings releases centered on total revenue, subscription revenue, margins, and cash flow.
Sprinklr (NYSE: CXM) announced its Summer ’26 Release, adding new AI capabilities to move brands from customer insights to real-time action across marketing, service, and voice of the customer. The release emphasizes agentic AI, copilot support, next-generation Voice AI agents, and tighter integrations with external data and workflow tools.
Key updates include LLM Insights for AI search visibility, video analytics via the acquisition of ViralMoment, expanded CreatorIQ integration, AI-powered campaign and survey analysis, TikTok Smart+ enhancements, the Sprinklr MCP (Beta) for accessing insights in major AI assistants, and deeper integrations with Adobe and Microsoft tools.
Sprinklr (NYSE:CXM) announced it was named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening, placed furthest for Completeness of Vision and highest for Ability to Execute.
Its AI-native Unified-CXM platform unifies social media management, listening, and real-time customer insights.
Sprinklr (NYSE: CXM) appointed Thomas Addis as Chief Revenue Officer, effective immediately, reporting to President and CEO Rory Read. Addis has over two decades of global go-to-market and revenue leadership experience at enterprise technology firms including Bazaarvoice, Kinetica, Box, and Salesforce.
His background includes leading large global organizations, helping nearly double revenue at Bazaarvoice with an AI-driven model, scaling revenue at Box, and contributing to Salesforce’s growth from $51 million to more than $2 billion in revenue.
CXM highlighted the Fast Company Press book The Enterprise Brain: Rewiring Your Business for the AI-Native Era, released June 30, 2026. Authors Ragy Thomas, Sravan Vadigepalli, and Chandhu Nair argue AI transformation depends on enterprise design, not just technology.
The book introduces the Enterprise Brain framework, connecting people, processes, data, and AI so organizations can learn, adapt, and scale intelligence. Aimed at CEOs, boards, and technology leaders, it focuses on decision architecture, human-machine collaboration, governance, and trust, and is available everywhere books are sold.
Sprinklr (NYSE:CXM) has been named an Exemplary Provider in the 2026 ISG Buyers Guide for Customer Experience Management and recognized as one of only three Leaders in Capability. ISG rated Sprinklr’s Unified-CXM platform above the median for both product experience and customer experience.
The report cites strengths in AI, analytics, journey orchestration, reliability, compliance, and natively integrated apps that help unify data, teams, and workflows across the customer lifecycle.
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Sprinklr (NYSE:CXM) reported Q1 fiscal 2027 revenue of $219.5M, up 7% year-over-year, with subscription revenue of $194.8M, up 6%. GAAP operating income was $10.6M (5% margin) versus a prior loss, and non-GAAP operating income was $31.7M (14% margin). Free cash flow reached $65.8M, and cash, cash equivalents, and marketable securities totaled $442.8M. Remaining performance obligations were $1.04B, up 10% year-over-year.
For Q2 2027, Sprinklr guides total revenue to $214M–$215M and non-GAAP operating income to $29.5M–$30.5M. Full-year 2027 revenue guidance is $866.5M–$868.5M with non-GAAP EPS of $0.48–$0.49.
Sprinklr (NYSE:CXM) acquired the assets of ViralMoment, an AI-powered social video intelligence and analytics solution. The deal is designed to add video-, image-, and audio-native listening to Sprinklr’s Unified-CXM platform, helping brands analyze short-form content on TikTok, Reels, YouTube, and other visual-first channels.
According to Sprinklr, combining ViralMoment’s frame-by-frame video AI with its VoC capabilities will support multimodal customer intelligence across text, images, video, and audio, enabling earlier trend detection, visual sentiment analysis, and real-time activation of insights across marketing, product, and service teams.
Sprinklr (NYSE:CXM) introduced the Sprinklr Social Index, a 0–10 benchmark score based on over 1 million interactions across 1,160 brands from January 1 to December 5, 2025.
The Index measures both brand activity and audience experience to highlight gaps between visibility, engagement, and sentiment, and maps brands across five maturity stages from Broadcast to Convergence.
Sprinklr (NYSE:CXM) will release its first quarter financial results before market open on June 3, 2026. The earnings press release and related materials will be available on the Sprinklr investor relations website.
A conference call and live webcast are scheduled for 8:30 a.m. ET the same day.