Sprinklr Inc Stock Price, News & Analysis

Sprinklr (CXM) has announced a three-year partnership renewal with BWT Alpine F1® Team, continuing their collaboration as the official partner and Unified-CXM platform provider. This partnership will leverage Sprinklr's four product suites: Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social. BWT Alpine aims to enhance fan engagement and optimize its digital strategies. The Unified-CXM platform is expected to help the team maximize marketing and customer service effectiveness, positioning them competitively within the Formula 1 sphere. Both companies express excitement about the opportunities this partnership will create to connect with fans more effectively.

Sprinklr (NYSE: CXM) has launched a self-service version of Sprinklr Social, its social media management solution, equipped with OpenAI's generative AI capabilities. The Advanced Plan offers tools for content publishing, engagement, and reporting, enabling teams to generate content faster and enhance interactions. Key features include easy onboarding, a user-friendly interface, and the ability to scale from the self-service to enterprise plans.

Priced at $299 per user per month, the plan also includes a 90-day free trial. The company aims to empower enterprises of all sizes to leverage AI for improved customer experiences.

Sprinklr (NYSE: CXM) reported a robust Q4 FY23, achieving total revenue of $165.3 million, a 22% increase year-over-year. Subscription revenue soared to $148.3 million, up 26% year-over-year. Notably, the company generated $22.1 million in net cash from operating activities and $16.3 million in free cash flow during the quarter. Total Remaining Performance Obligations (RPO) reached $719.5 million, reflecting a 26% year-over-year growth. The company provided optimistic full-year fiscal 2024 guidance, projecting total revenue between $710 million and $714 million.

Sprinklr (NYSE: CXM) has launched its winter release (v. 18.2) of the Unified-CXM platform, featuring over 650 new capabilities, including 120 CCaaS and 25 AI features. This update aims to enhance customer service efficiency across digital, social, and voice channels. Notable innovations include predictive intelligence for customer behavior analysis, AI-driven quality management, and integrated commerce solutions for platforms like WhatsApp. The partnership with HDFC Bank showcases significant improvements in customer interactions, unifying over 10 million digital interactions monthly and reducing customer handling times by 15%. This positions Sprinklr as a transformative leader in the CCaaS market.

Sprinklr (NYSE: CXM) has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth consecutive year. The company's platform aims to address challenges in content marketing by enhancing personalization and performance monitoring, ultimately reducing production costs and improving engagement. Ragy Thomas, CEO, emphasized the platform's capability to deliver measurable value to brands. Sprinklr serves over 1,000 major enterprises, including many Fortune 100 companies.

Sprinklr (NYSE: CXM) has released a research report in collaboration with Customer Contact Week (CCW) Digital, highlighting significant challenges faced by customer service teams. Key findings reveal that only 22% of leaders have unified customer data, while over 60% struggle with ineffective AI solutions. The report suggests that insufficient intelligence is affecting overall business performance, impacting various customer-facing functions. Despite these difficulties, 53% of organizations are focusing on AI advancements to enhance customer data, and 69% plan to invest in technology to reduce agent workload.

Sprinklr (NYSE:CXM), a leader in unified customer experience management, has been recognized as a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. This accolade underscores Sprinklr’s innovative digital-first approach, enhancing customer service while reducing operational costs. Their proprietary AI engine powers tools like Live Chat and AI Agent Assist, enabling real-time customer support across 30+ channels. CEO Ragy Thomas emphasized the importance of conversational AI in efficiently addressing customer inquiries. With over 1,000 enterprise clients, including major brands, Sprinklr is committed to continuous innovation in customer service.