Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM) announced that the Ferrara Candy Company is utilizing its Unified-CXM platform to enhance social customer service and engagement. Ferrara, a client since 2019, faced challenges with previous social media management systems. By adopting Sprinklr Modern Care, Modern Research, and Social Engagement & Sales, Ferrara aims to boost the efficiency of its social customer service, manage over 40 social accounts, and monitor conversations about its nearly 28 brands. The partnership aligns with Ferrara's goals for improved customer engagement and streamlined operations.

Sprinklr (NYSE: CXM) announced a partnership with El Corte Inglés, Europe's largest department store, to enhance its digital customer engagement strategy in Portugal. Utilizing three of Sprinklr's product suites—Social Publishing & Engagement, Modern Research, and Modern Marketing & Advertising—the collaboration aims to improve omni-channel experiences throughout the shopping journey. The focus is on delivering personalized customer experiences and improving operational efficiency in a competitive retail landscape.

Sprinklr (NYSE: CXM) has announced a strategic partnership with Sitel Group, enhancing their offerings in social customer service. This collaboration aims to provide brands with end-to-end digital solutions, leveraging Sprinklr's Unified-CXM platform and Sitel Group's customer experience expertise. The partnership will support over 20 mutual clients across various sectors, including beauty and retail. Key benefits include operational excellence, global service capabilities, and strategic advantages in social engagement and crisis management. This initiative positions Sprinklr as a leader in unified customer experience management.

Sprinklr (NYSE: CXM) has been recognized as an ‘Exemplary Vendor’ in the Ventana Research 2023 Customer Experience Management Value Index, ranking first in the Validation category. The report highlights Sprinklr’s AI-powered Unified-CXM platform for its effectiveness in breaking down operational silos and maximizing long-term product value for clients. It emphasizes that through 2026, CX application suites on a common platform will be crucial for optimizing engagement. The company stands out among 22 evaluated vendors, reinforcing its leadership in customer experience management.

Sprinklr (CXM) reported Q3 total revenue of $157.3 million, a 24% increase year-over-year. Subscription revenue rose 27% to $139.9 million, with operating loss reduced to $4.6 million from $24.8 million last year. Non-GAAP operating income was $6.9 million, marking a significant improvement. The company maintains a strong cash position with $544.1 million in cash and equivalents. Guidance for Q4 predicts total revenue between $162.3 million and $163.3 million with non-GAAP net income per share between $0.01 and $0.02.

Sprinklr (NYSE: CXM) announced that Chief Financial Officer Manish Sarin will participate in the Barclays Global Technology, Media and Telecommunications Conference on December 7, 2022, at 3:05 PM PT / 6:05 PM ET. A live audio webcast and replay will be accessible on Sprinklr’s investor relations website. As a leader in customer experience management, Sprinklr utilizes advanced AI to enhance human interactions for over 1,000 global enterprises, including major brands like Microsoft and P&G.

Sprinklr (NYSE: CXM) announces that Aramex, a leading logistics provider, will use Sprinklr Modern Care to enhance its digital customer service. This partnership introduces AI chatbots in four languages, aiming to automate responses and improve operational efficiency. With over 400 agents utilizing Sprinklr’s platform, Aramex intends to deliver faster, effective service across various channels including live chat and WhatsApp. Moe Abeidat, VP of Technology at Aramex, highlights the importance of adapting to digital customer preferences.

Sprinklr (NYSE: CXM) will release its third quarter fiscal 2023 financial results on December 6, 2022, after market close. The earnings press release will be available on the Sprinklr Investor Relations website. A conference call will follow at 5:00 pm ET the same day, where management will discuss the results. Interested parties can join the call via phone or through the webcast available on the investor relations site. This event highlights Sprinklr's ongoing commitment to transparency and stakeholder engagement.

Sprinklr (NYSE: CXM) has significantly expanded in the Middle East, especially in the UAE, by providing a new data hosting solution. This initiative allows clients to store data locally, enhancing compliance and security for industries such as financial services and telecommunications. Over the past year, Sprinklr doubled its presence in the MEA region, now serving over 100 top companies. The expansion reflects the company's commitment to meeting customer needs and boosting growth in the region.