Singapore's M1 Collaborates with Amdocs to Manage Newly Delivered Cloud-Native Charging Platform
- Extended multi-year service agreement with major Singapore telecom provider M1
- Expansion of services to include management of cloud-native charging platform
- Strategic positioning in Singapore's telecommunications market
- Strengthening of existing customer relationship with additional service offerings
- None.
Insights
Amdocs extends multi-year service agreement with Singapore's M1 to manage their cloud-native charging platform, strengthening their telecom solutions footprint in Asia.
This multi-year managed services agreement between Amdocs and M1 builds upon their existing relationship, transitioning from the initial implementation of M1's cloud-native charging platform to ongoing operational management. The agreement specifically covers several critical service components that highlight the comprehensive nature of modern telecom infrastructure management.
The contract encompasses operational support for M1's converged charging platform that handles both prepaid and postpaid billing across 4G and 5G networks. Additionally, Amdocs will provide business enhancements to the platform, suggesting this isn't merely a maintenance arrangement but includes ongoing development capabilities. Significantly, Amdocs will also ensure compliance with Singapore's Critical Information Infrastructure (CII) requirements and local regulatory standards.
From a technical perspective, charging platforms represent mission-critical infrastructure for telecommunications providers, directly affecting revenue collection and customer experience. The cloud-native architecture offers substantial benefits in scalability and deployment flexibility compared to legacy systems—particularly valuable as operators manage increasingly complex charging models associated with 5G services and IoT connectivity.
The executive statements from both companies reflect complementary priorities: M1 emphasizes operational excellence and digital transformation capabilities, while Amdocs highlights cloud-based scalability and agility. This alignment suggests a partnership focused on both technical stability and business innovation.
While financial terms and specific duration details aren't disclosed—a common practice in such announcements—managed services agreements typically provide vendors like Amdocs with predictable revenue streams beyond initial implementation projects. The geographical context is also noteworthy, as this agreement strengthens Amdocs' service delivery presence in Singapore's sophisticated telecommunications market, potentially serving as a reference point for other opportunities in the region.
The agreement will foster growth, enhance operational efficiency, and empower M1 to deliver consistent, high-quality end-user experiences
JERSEY CITY, NJ / ACCESS Newswire / May 7, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that it has extended a multi-year managed services agreement with M1 Limited (M1), a leading telco and digital services provider in Singapore, to manage M1's new cloud-native online charging platform delivered earlier this year.
Under the agreement, Amdocs will provide augmented services for this converged (prepaid and postpaid as well as 4G and 5G) charging platform, including operational support and business enhancements. Amdocs will also ensure the system's stability and compliance with Singapore's Critical Information Infrastructure (CII) requirements as well as fulfillment of local regulatory requirements.
"At M1, we are dedicated to achieving operational excellence and providing innovative solutions that drive digital transformation in Singapore and the region," said Marko Cetkovic, Chief Digital Officer at M1. "Our extended collaboration with Amdocs will ensure that our new online charging platform operates at peak performance, enabling us to launch services faster, enhance efficiency and deliver unmatched value to our customers."
"We are proud to strengthen our relationship with M1 as they continue their mission of leveraging cutting-edge technology to evolve the telecommunications landscape in Singapore," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "As M1 introduces new services to market, Amdocs is committed to supporting their cloud-based scalability, agility and innovation, while improving their quality and efficiency."
Supporting Resources
Learn more about Amdocs amAIz Suite
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
FAQ
What is the new agreement between Amdocs (DOX) and M1 in Singapore?
What services will Amdocs (DOX) provide to M1 under the new agreement?
How will the Amdocs-M1 partnership benefit M1's operations?
What type of charging platform will Amdocs manage for M1?
