DXC Introduces New Assure Smart Apps to Accelerate Insurers' AI-Powered Transformation

DXC (NYSE: DXC) introduced three new Assure Smart Apps — Claims Assistant, Engagement Assistant, and Underwriter Assistant — built on ServiceNow to accelerate insurers' AI-powered transformation.

Rhea-AI Summary

DXC (NYSE: DXC) introduced three new Assure Smart Apps — Claims Assistant, Engagement Assistant, and Underwriter Assistant — built on ServiceNow to accelerate insurers' AI-powered transformation.

The modular apps deliver measurable outcomes in 12 weeks or less, claim cycle time reductions up to 35%, manual process cuts of 30–40%, and customer experience gains of 5–15%.

Positive

• Outcome timeline: measurable results in 12 weeks or less
• Manual work reduction: cuts manual processes by 30–40%
• Cycle time savings: reduces process times by up to 30% and claims by 35%
• Customer experience: improves experience by 5–15%
• Platform partnership: built on ServiceNow and orchestrated via DXC Assure

Negative

• None.

Argus Apr 9 session

-2.52% close to close Open Argus

Details

News Market Reaction – DXC

On Apr 9, the day this news came out, DXC closed 2.52% below the previous close.

Data tracked by StockTitan Argus for the Apr 9 session.

Key Figures

Implementation timeline: 12 weeks or less Manual process reduction: 30–40% Cycle time reduction: up to 30% +4 more

Implementation timeline

12 weeks or less

Time to deliver measurable outcomes with Assure Smart Apps

Manual process reduction

30–40%

Reduction in manual processes for insurers using Smart Apps

Cycle time reduction

up to 30%

Cut in cycle process times from Smart Apps

Claims cycle reduction

up to 35%

Potential reduction in claim cycle times with Claims Assistant

Customer experience improvement

5–15%

Improvement in customer experience from Engagement Assistant

Industry experience

more than 40 years

DXC’s insurance industry expertise highlighted in release

Top insurer clients

21 of top 25

Number of leading insurers DXC partners with worldwide

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24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

agentic AI, workflow technology

2 terms

agentic AI technical

"ServiceNow's agentic AI and workflow technology to deliver modular, outcome-driven solutions"

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

workflow technology technical

"ServiceNow's agentic AI and workflow technology to deliver modular, outcome-driven solutions"

Workflow technology is software and tools that map, automate and monitor routine business tasks so work moves between people and systems reliably—like an automated assembly line or a conductor keeping a team in sync. For investors, it matters because it can cut costs, speed up delivery, reduce errors, and make a company easier to scale or comply with rules, all of which affect profitability and risk.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Add on Google Not now

• DXC Assure Smart Apps provide modular, pre-built, AI-driven workflows that deliver business benefits in 12 weeks or less
• Together with customers, DXC created and introduced new Claims Assistant, Engagement Assistant, and Underwriter Assistant apps at DXC Connect Insurance Executive Forum
• The apps help insurers accelerate digital transformation, reducing manual processes by 30-40% and cutting cycle process times by approximately 30%

ASHBURN, Va., April 9, 2026 /PRNewswire/ - DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, today announced new Assure Smart Apps built on ServiceNow, recently launched at the DXC Connect Insurance Executive Forum in March 2026. Assure Smart Apps combine DXC's deep insurance expertise with ServiceNow's agentic AI and workflow technology to deliver modular, outcome-driven solutions for insurers. Each app is orchestrated through DXC's Assure Platform to accelerate targeted transformation.

Insurers today face mounting pressure from evolving customer expectations, regulatory complexity, and increased competition while operating across fragmented legacy systems and siloed data. Addressing these challenges typically requires large, multi-year transformation programs that can take years to deliver results.

Assure Smart Apps are designed to help insurers modernize incrementally, without disrupting core systems or requiring extensive time and resource investments. These modular, AI-driven workflow applications are pre-integrated with core policy solutions to deliver measurable outcomes in 12 weeks or less. Insurers can reduce manual processes by 30–40% and cut cycle times by up to 30%, enabling faster progress toward transformation goals.

"By bringing together ServiceNow's agentic AI and workflow technology and DXC's deep insurance industry expertise, we're redefining what's possible in insurance operations," said Michael Park, SVP, Global Partnerships and Channels at ServiceNow. "Together, we're helping carriers accelerate transformation, delivering greater agility and speed across every process."

At DXC Connect Insurance Executive Forum, DXC's annual insurance customer community event, three new Assure Smart Apps were introduced:

• Claims Assistant unifies the end-to-end claims lifecycle, embedding compliance and audit readiness while eliminating system hopping and manual reconciliation. It can reduce claim cycle times by up to 35%, enabling faster payouts and improved policyholder experiences.
• Engagement Assistant modernizes customer engagement across voice, digital, and back-office channels by orchestrating digital agents, human agents, and analytics. It automates servicing, boosts agent productivity, and delivers real-time sentiment and compliance insights—improving customer experience by 5–15%.
• Underwriter Assistant provides a concierge underwriting experience by automating submission intake, prioritizing work, and guiding decisions through a unified, explainable workbench—without disrupting existing policy systems.

DXC also showcased the Assure Smart App Studio, a collaborative innovation environment, where customers contributed ideas for future Smart Apps. During the event, DXC engineers rapidly prototyped new AI agents overnight and demonstrated them on day two—highlighting how quickly organizations can move from ideation to execution with AI-powered innovation.

"The inspiration for Smart Apps was meeting our customers where they are and creating a pathway for incremental transformation," said Ray August, President, DXC Insurance Software and Business Process Services. "We are proud to innovate alongside our customers to build solutions that advance their technology infrastructure without disrupting operations. We are helping them modernize at their own pace while delivering tangible business results."

With more than 40 years of industry expertise, DXC is a trusted partner to 21 of the top 25 insurers worldwide. As a leading provider of core insurance systems, DXC drives AI-powered innovation to improve speed to market, operational efficiency, and customer experience.
To learn more, visit www.dxc.com/assure-smart-apps.

About DXC Technology 

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

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SOURCE DXC Technology Company

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What are DXC's Assure Smart Apps announced on April 9, 2026 (DXC)?

They are modular, pre-built AI-driven workflow apps for insurers designed to deliver results in 12 weeks or less. According to DXC, the suite includes Claims Assistant, Engagement Assistant, and Underwriter Assistant to speed operations and reduce manual work.

How much can DXC's Assure Smart Apps reduce manual processes for insurers (DXC)?

The apps can reduce manual processes by 30–40%, improving efficiency quickly. According to DXC, pre-integrated workflows and ServiceNow agentic AI enable these reductions without disrupting core policy systems.

What claim cycle time improvement does DXC say its Claims Assistant delivers (DXC)?

DXC says Claims Assistant can reduce claim cycle times by up to 35%, enabling faster payouts. According to DXC, the tool unifies the end-to-end claims lifecycle and embeds compliance and audit readiness.

How do the Engagement Assistant and Underwriter Assistant affect customer service and underwriting (DXC)?

Engagement Assistant boosts customer experience by 5–15% and automates servicing; Underwriter Assistant automates intake and prioritization. According to DXC, both operate without replacing existing policy systems, using explainable workbenches and analytics.

What timeframe does DXC claim from ideation to prototype using Assure Smart App Studio (DXC)?

DXC demonstrated overnight prototyping and day-two demos at its forum, indicating rapid prototyping capability. According to DXC, the Assure Smart App Studio enables fast ideation-to-execution for AI agents with customer collaboration.

Which insurers does DXC serve and how does that support the Assure Smart Apps rollout (DXC)?

DXC serves 21 of the top 25 insurers globally and leverages 40+ years of industry expertise. According to DXC, this experience underpins the Assure Smart Apps' industry focus and pre-integration with core policy systems.