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Forrester Research, Inc. reports company developments tied to its independent research, data, and advisory services for technology, customer experience, digital, marketing, revenue, and product leaders. News commonly covers quarterly financial results, contract value trends, revenue guidance, and management commentary on the company’s research and advisory model.
Company updates also feature Forrester AI, formerly Izola, and integrations that deliver Forrester research within workplace tools such as Microsoft Teams and Microsoft 365 Copilot. Recurring releases include enterprise AI research, B2B go-to-market studies, global technology awards, B2B Summit programming, and events that showcase the company’s research frameworks and client-facing advisory themes.
Forrester Research reported a strong second quarter for 2022, with total contract value rising 10% to $349.4 million and a revenue increase of 15% to $148.2 million, compared to the previous year. GAAP earnings per share (EPS) reached $0.72, while adjusted EPS was $1.00. The company reaffirmed its full-year guidance for margins and EPS despite reducing top-line expectations due to uncertain macroeconomic conditions. Forrester remains optimistic about its Forrester Decisions product portfolio, anticipating continued shareholder value.
Forrester Research (Nasdaq: FORR) is set to broadcast its second-quarter earnings conference call on July 28, 2022, at 4:30 p.m. Eastern time. Investors can access the call on Forrester's website, with a recommendation to log in 15 minutes early. A replay will be available online for those unable to attend live.
Forrester is a leading research and advisory firm that empowers tech, marketing, and business leaders through insights based on extensive consumer and business research.
Forrester's Canada 2022 Customer Experience Index reveals a decline in customer experience (CX) quality among Canadian brands, with 24% struggling to maintain standards over the past year. Despite stability during the pandemic, factors like supply issues and staffing shortages impacted performance. Top brands in CX include IG Wealth Management and Well.ca, noted for delivering emotionally positive experiences. The report emphasizes that even minor improvements can significantly boost revenue by enhancing customer loyalty.
Forrester (Nasdaq: FORR) launched Forrester Decisions for Digital Business & Strategy to assist digital leaders in various sectors, including banking and healthcare, in devising effective digital strategies. Announced during Forrester's CX North America event, the service aims to enhance customer experience (CX) and drive profitability. The US 2022 Customer Experience Index revealed a decline in digital CX across 10 industries since 2020. The new service will be available from August 2022.
Forrester's US 2022 Customer Experience Index reveals a concerning trend, with 19% of brands experiencing a drop in customer experience (CX) quality, the highest since the survey began. This decline returns CX to early 2020 levels, as only 3% of US companies are classified as customer-obsessed. Industries such as airlines and hotels faced notable CX losses, while the investment sector saw improvements. Emotional connections remain vital, with 54% of customers willing to forgive brands that make mistakes. The report suggests brands must reinvest in customer focus to restore loyalty.
On May 19, 2022, Forrester (Nasdaq: FORR) announced its partnership with the Work Without Limits Business Network to enhance employment opportunities for candidates with disabilities. This initiative is part of Forrester's commitment to diversity and inclusion, targeting diverse talent acquisition across various backgrounds. Over 1 billion people worldwide have disabilities, emphasizing the importance of inclusive hiring practices. The collaboration aims to provide access to disability inclusion consulting and training services, reinforcing Forrester's role in fostering inclusive workplaces.
Forrester Research (FORR) reported strong Q1 2022 results with a 15% increase in total contract value, reaching $351.4 million, and a 10% revenue growth to $125 million. GAAP EPS was $0.22, while adjusted EPS was $0.45, exceeding guidance. The company reaffirmed its full-year outlook, projecting revenues between $550 million and $560 million with an EPS of $1.25 to $1.35. Forrester remains confident in its performance despite economic challenges, emphasizing the momentum of its Forrester Decisions platform.
At the B2B Summit North America, Forrester (Nasdaq: FORR) announced findings highlighting the evolving role of B2B CMOs in driving sustainable growth amidst changing market dynamics. The 2022 Marketing Survey revealed that addressing shifting buying behaviors is a key priority for B2B marketing leaders. Leading CMOs are leveraging technology and insights to redefine marketing's value proposition. New research will include frameworks on purpose-driven marketing, strategic alignment, and digital transformation, aimed at empowering CMOs to enhance corporate strategies.
Forrester (Nasdaq: FORR) has revealed the agenda for the CX North America event scheduled for June 7–9, 2022, in Nashville, Tennessee. The conference aims to help B2C marketing and digital leaders enhance customer experiences, leading to better retention and revenue growth. Key sessions will address topics such as marketing in the metaverse, combating misinformation, and creating inclusive experiences. Attendees will benefit from over 60 role-based sessions, new research, and strategies to navigate current regulatory challenges in customer experience management.
Forrester (Nasdaq: FORR) has announced its global technology awards focused on Technology Strategy Impact and Enterprise Architecture. These awards aim to recognize organizations with effective technology strategies that enhance customer-centric operations and drive growth. Open for nominations from organizations with over 1,000 employees, the awards acknowledge excellence in technology leadership across North America, Europe, and Asia Pacific. Award recipients will be revealed at upcoming technology events in 2022, with a nomination deadline of June 3, 2022.