HFS Research Recognizes Genpact as a Horizon 3 Market Leader in its Intelligent Supply Chain Services Assessment

Genpact (NYSE: G) was named a Horizon 3 Market Leader in HFS Research's Horizons: Intelligent Supply Chain Services, 2025 assessment on Dec 4, 2025.

Rhea-AI Summary

Genpact (NYSE: G) was named a Horizon 3 Market Leader in HFS Research's Horizons: Intelligent Supply Chain Services, 2025 assessment on Dec 4, 2025. HFS highlighted Genpact's as-a-service operating model, AI and agentic innovations, deep technology partnerships, and measurable outcome-based supply chain impact.

Reported client results include a $99M savings from an integrated planning hub, >$50M savings from planning modernization, 10%–20% CX improvement, and a 25%–35% cut in cost-per-order.

Positive

• $99M savings from an integrated planning hub
• >$50M savings from end-to-end planning modernization
• Customer experience improved 10%–20% after order management transformation
• Cost-per-order reduced 25%–35% via better truck utilization

Negative

• None.

Argus Dec 5 session

+0.78% close to close Open Argus

Details

News Market Reaction – G

On Dec 5, the first trading day after this news, G closed 0.78% above the previous close.

Data tracked by StockTitan Argus for the Dec 5 session.

Market Context

This announcement highlights Genpact’s recognition by HFS as a Horizon 3 Market Leader in intelligen...

Analysis

This announcement highlights Genpact’s recognition by HFS as a Horizon 3 Market Leader in intelligent supply chain services, emphasizing AI-driven, as-a-service solutions and concrete client savings of up to $99 million and 25%–35% cost-per-order reductions. It follows a series of recent partner and employer accolades and solid Q3 2025 financial results. An effective automatic shelf registration and recent insider net selling provide additional context for capital structure and ownership dynamics that investors may watch alongside future execution metrics.

Key Figures

Integrated planning savings: $99 million Integrated planning savings (EUR): €85 million End-to-end planning savings: over $50 million +2 more

Integrated planning savings

$99 million

Global food and beverage leader using integrated planning hub

Integrated planning savings (EUR)

€85 million

Same global food and beverage leader example

End-to-end planning savings

over $50 million

Packaged and frozen foods company modernizing planning

Customer experience improvement

10%–20%

Life sciences company after order management transformation

Cost-per-order reduction

25%–35%

Food and beverage company improving truck utilization

Historical Context

5 past events · Latest: Nov 13

5 events

1. Nov 13

   Debt notes pricing

   24h Move

   -0.4%

   Priced $350M of 4.950% senior notes due 2030 for general purposes.

2. Nov 13

   Partner award win

   24h Move

   -1.1%

   Salesforce 2025 Partner Innovation Award for a large consumer goods client.

3. Nov 10

   Partner recognition

   24h Move

   -0.5%

   Named Celonis Game Changer Global Partner of the Year 2025.

4. Nov 06

   Q3 2025 earnings

   24h Move

   -1.1%

   Reported revenue and EPS growth with raised full‑year 2025 guidance.

5. Oct 29

   Employer recognition

   24h Move

   -3.4%

   Named to Forbes World’s Best Employers 2025 list for fifth year.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

as-a-service operating model, planning-as-a-service, control-tower-as-a-service, agentic innovation, +4 more

8 terms

as-a-service operating model technical

"Genpact's AI-driven supply chain innovation, well-established as-a-service operating model"

An as-a-service operating model is a way for organizations to deliver products or services through ongoing, subscription-based arrangements rather than through one-time sales. It allows companies to provide continuous access to solutions, much like a streaming service offers ongoing content instead of individual downloads. For investors, this model can indicate more predictable revenue streams and long-term customer relationships, which may enhance a company's stability and growth potential.

planning-as-a-service technical

"Standout offerings include planning-as-a-service, control-tower-as-a-service"

Planning-as-a-service is a flexible, outsourced approach where expert financial guidance and planning tools are provided remotely to help individuals or organizations set and achieve their financial goals. It’s similar to hiring a personal coach or using a professional service instead of managing everything alone, making financial planning more accessible and tailored. For investors, it offers convenient, ongoing support to make smarter decisions and stay on track with their financial plans.

control-tower-as-a-service technical

"Standout offerings include planning-as-a-service, control-tower-as-a-service"

Control-tower-as-a-service is a technology solution that provides centralized oversight and coordination of complex operations across different parts of a supply chain or business process. It functions like a traffic control center, helping companies monitor, manage, and optimize activities in real-time. For investors, it signifies improved efficiency and transparency, potentially leading to lower costs and better decision-making across global operations.

agentic innovation technical

"HFS notes the use of packaged agents for demand and supply planning... and agentic innovation"

Agentic innovation is the process of creating new ideas, products, or methods driven by individuals or groups who actively seek change and take initiative. It reflects the power of proactive effort and personal agency in shaping progress, much like a person taking the lead to improve or transform their environment. For investors, it highlights opportunities arising from innovative efforts led by motivated actors, which can influence markets and future growth.

Genpact Order Assist technical

"advancements in agentic-powered Genpact Order Assist, inventory management"

Genpact Order Assist is a digital service that helps businesses manage and process customer orders more efficiently. It uses automation and smart technology to ensure orders are accurate and completed quickly, reducing delays and errors. For investors, it signals a company's efforts to improve operational efficiency and customer service, which can lead to better financial performance.

digital twins technical

"agentic-powered Genpact Order Assist, inventory management, digital twins, and process-mining"

Digital twins are virtual replicas of physical objects, systems, or processes that simulate their real-world counterparts in real time. They allow users to monitor, analyze, and predict how the actual entity will behave under different conditions. For investors, digital twins can provide valuable insights into performance and potential risks, helping to make better-informed decisions.

process-mining overlays technical

"digital twins, and process-mining overlays"

Process-mining overlays are tools used to analyze and visualize how different parts of a business or operation work together. They add layers of information to show where processes run smoothly or encounter delays, similar to highlighting traffic flow on a map. For investors, these overlays help identify strengths and weaknesses in a company’s operations, offering insights into efficiency and potential areas for improvement.

predictive logistics technical

"agents for demand and supply planning, sourcing, order orchestration, predictive logistics"

Predictive logistics uses data and technology to anticipate future demand for products and plan their movement accordingly. It’s like a weather forecast for supply chains—helping companies deliver goods just in time, reducing delays and costs. For investors, it signals a company’s ability to operate efficiently and adapt quickly to market changes, which can impact profitability and competitiveness.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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HFS Research cites Genpact's AI-driven supply chain innovation, well-established as-a-service operating model, and measurable financial impact

NEW YORK, Dec. 4, 2025 /PRNewswire/ -- Genpact (NYSE: G), an agentic and advanced technology solutions company, today announced its recognition as a Horizon 3 Market Leader in the HFS Horizons: Intelligent Supply Chain Services, 2025 assessment. HFS Research highlights Genpact's AI-optimized supply chain operations, technology innovation, deep domain expertise, and proven ability to deliver outcome-based supply chain transformation at scale.

"Genpact has adroitly fused its as-a-service operating ethos with domain-tempered AI, positioning itself as a lodestar of measurable supply chain value," said Ashish Chaturvedi, Executive Research Leader, HFS Research. "Its agentic innovations, particularly in planning and orchestration, have cemented its role as a catalyst of tangible fiscal efficiency across its core client portfolio."

What makes Genpact stand out? According to HFS:

• As-a-service operating model: The report highlights our well-established outcomes-focused model spanning planning, sourcing, order management, logistics, and aftermarket services. Standout offerings include planning-as-a-service, control-tower-as-a-service and order management-as-a-service
• Deep technology expertise: Our large pool of tech-trained talent across Kinaxis, Blue Yonder, ketteQ, ServiceNow, Microsoft, AWS, Databricks, and Celonis enables seamless execution and innovation
• AI and agentic innovation: HFS notes the use of packaged agents for demand and supply planning, sourcing, order orchestration, predictive logistics, and field support, along with significant advancements in agentic-powered Genpact Order Assist, inventory management, digital twins, and process-mining overlays

"Clients need partners who can fuse real-world operational expertise with next-generation AI," said Gopal VK, Supply Chain Services Business Leader, Genpact. "Our agentic supply chain solutions, advanced analytics, and AI-driven planning help organizations make faster decisions, unlock savings, and build resilient, future-ready operations."

The report spotlights a few examples of Genpact's supply chain solutions delivering real financial and operational impact.

• A global food and beverage leader saved $99 million (€85 million) with an integrated planning hub
• A major packaged and frozen foods company unlocked over $50 million in savings by modernizing end-to-end planning
• A life sciences company boosted customer experience by 10%-20% after transforming order management
• A food and beverage company saw a 25%–35% reduction in cost-per-order by improving truck utilization

Click here to download the full report, and visit our page to learn more about Genpact's supply chain services and solutions.

About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

About HFS Research
HFS Research is a leading research and advisory authority on enterprise transformation, serving Fortune 500 companies with fearless insights and actionable strategies. With unparalleled access to Global 2000 executives and deep expertise in AI, automation, and digital business models, HFS empowers organizations to make confident decisions that create sustainable competitive advantage. For more information, visit: www.hfsresearch.com.

MEDIA CONTACTS:

Sue Martenson
Genpact Media Relations
978-905-9582
susan.martenson@genpact.com

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SOURCE Genpact

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What did Genpact (G) achieve in the HFS Horizons: Intelligent Supply Chain Services, 2025 assessment?

Genpact was named a Horizon 3 Market Leader for AI-driven supply chain services and its as-a-service operating model.

Which client savings did Genpact report in the HFS recognition for Genpact (G)?

Reported examples include $99M saved with an integrated planning hub and >$50M from planning modernization.

How did Genpact's supply chain work improve customer experience according to the HFS recognition?

A life sciences client saw a 10%–20% increase in customer experience after order management transformation.

What operational improvements and cost reductions did Genpact (G) report in the HFS assessment?

HFS highlighted 25%–35% reduction in cost-per-order from improved truck utilization and agentic planning solutions.

Which Genpact technologies and partners did HFS cite as enabling its supply chain services?

HFS cited Genpact's expertise across platforms including Kinaxis, Blue Yonder, ServiceNow, Microsoft, AWS, Databricks, and Celonis.