Harte Hanks Stock Price, News & Analysis

Harte Hanks (NASDAQ:HHS), a global customer experience company, has appointed David Fisher as President to lead the company's next phase of growth and innovation. Fisher, who joined the company in March 2023 as a strategic development advisor, previously served as Chief Transformation Officer and Interim Chief Operating Officer.

Under Fisher's leadership, the company launched 'Project Elevate', focusing on EBITDA stability, service innovation, and execution discipline. The appointment aligns with Harte Hanks' strategy to accelerate growth through deepening existing client relationships, adding new clients, and expanding its footprint in key sectors like fulfillment and customer care.

[ "Appointment of experienced leader David Fisher with proven transformation track record", "Implementation of 'Project Elevate' initiative focusing on EBITDA stability", "Strategic focus on operational efficiency and market expansion" ]

Harte Hanks (NASDAQ:HHS), a global customer experience company, has announced the extension of its secured revolving line of credit with Texas Capital Bank. The credit facility has been extended for an additional three years beyond its original June 30, 2025 maturity date, now set to mature in June 2028.

The amended agreement maintains the $25 million credit line and includes an accordion feature allowing Harte Hanks to potentially increase commitments by up to $10 million, subject to lender approval. The expanded facility will support working capital needs, innovation acceleration, and strategic growth initiatives across the company's business segments.

Harte Hanks (HHS) has been awarded the Partnership Excellence Award from DigiKey, recognizing their successful five-year collaboration in the EMEA region. The partnership, centered on Harte Hanks' Marketing-as-a-Service (MaaS) model, has enhanced DigiKey's marketing capabilities and market reach across Europe. DigiKey's Director of Regional Marketing, Ben Brookes, praised Harte Hanks for their market expertise and execution in helping reach more engineers and designers. The collaboration has focused on delivering scalable marketing solutions, from strategy and creative to execution and analytics, enabling DigiKey to maintain competitiveness in the dynamic EMEA market.

Harte Hanks (NASDAQ:HHS) has secured exclusive licensing rights to ADS Data Direct's Medical Ailment Database, a comprehensive HIPAA-compliant health data asset. The database, sourced through the Healthier Me Today platform, contains self-reported health information from triple opt-in consumers across 200+ ailment categories including diabetes, arthritis, heart disease, and mental health disorders. This strategic acquisition strengthens Harte Hanks' position in healthcare marketing, enabling more precise targeting and improved campaign performance for pharmaceutical, medical device, and healthcare clients. The database's key feature is its reliability through HIPAA-compliant data collection processes, making it a valuable tool for healthcare marketers seeking ethical and effective consumer engagement.

Harte Hanks (NASDAQ:HHS) reported its Q1 2025 financial results, showing mixed performance. Total revenue decreased 8.6% to $41.6 million compared to $45.4 million in Q1 2024. The company reported an operating loss of $0.04 million and a net loss of $0.4 million ($0.05 per share). EBITDA was $1.0 million, down from $1.4 million year-over-year. Segment performance varied: Customer Care revenue grew 4.5% to $13.0 million, Fulfillment & Logistics Services increased 1.8% to $19.8 million, while Marketing Services declined 35.3% to $8.8 million. The company secured new client engagements across healthcare, technology, hospitality, and automotive services sectors. Harte Hanks maintains a strong balance sheet with $9.0 million in cash, no debt, and $24.0 million available credit line capacity.

Harte Hanks (NASDAQ:HHS) reported its Q4 and full-year 2024 financial results, showing revenue declines across all segments. Q4 revenue decreased 4.8% to $47.1 million, while full-year revenue fell 3.3% to $185.2 million compared to 2023.

Q4 resulted in a net loss of $2.4 million ($0.33 per share), impacted by $3.2 million in impairment charges related to the InsideOut acquisition. Full-year 2024 saw a net loss of $30.3 million ($4.15 per share), primarily due to $37.5 million in pension plan termination charges.

The company ended 2024 with $9.9 million in cash, zero debt, and a fully terminated Pension Plan I. Segment performance showed Customer Care revenue at $15.0 million (-1.5% YoY), Fulfillment & Logistics at $20.8 million (-2.7% YoY), and Marketing Services at $11.3 million (-12.1% YoY).

Harte Hanks (NASDAQ:HHS) announced a strategic leadership transition as CEO Kirk Davis steps down after 19 months for personal reasons. David Fisher, previously Chief Transformation Officer and leader of Project Elevate, will serve as Interim Chief Operating Officer to ensure operational continuity.

During his tenure, Davis contributed to transforming the company into an integrated customer experience organization. Fisher, who has been instrumental in modernizing Harte Hanks' technology infrastructure and data capabilities during his 18-month tenure, will lead the company while a search for a permanent CEO is conducted.

The company is engaging a leading executive search firm to identify a new CEO with expertise in artificial intelligence and data-driven business transformation. The transition aims to accelerate innovation in data-driven customer experience solutions, building on the company's century-long expertise in customer data.

Harte Hanks (NASDAQ:HHS) has announced a collaboration with Reddy, an AI-powered contact center coaching and training platform. The partnership aims to enhance Harte Hanks' global call center operations through improved agent onboarding, automated training, and feedback systems.

Reddy's platform offers simulation training, copilot technology for real-time agent assistance, and call monitoring capabilities. Early implementation shows positive trends in agent and customer satisfaction rates. The collaboration focuses on using AI to enhance agent performance rather than replace human workers, targeting more personalized customer interactions and improved client results.

Harte Hanks reported Q3 2024 financial results with total revenues of $47.6 million, up 1.1% from Q3 2023. Operating income was $1.9 million, down from $2.9 million year-over-year. Net income was $0.1 million ($0.02 per share), compared to $0.6 million ($0.09 per share) in Q3 2023. The company expects low to mid-single-digit revenue contraction in Q4 due to program changes by some customers. Customer Care and Sales Services segments showed growth, while Fulfillment & Logistics and Marketing Services segments declined. The company ended Q3 with $5.9 million in cash and no outstanding debt.