ibex Names Shannon Hodges Senior Vice President of Wave iX

Rhea-AI Summary

ibex (NASDAQ: IBEX) appointed Shannon Hodges as Senior Vice President of Wave iX, its AI-powered customer experience suite. Hodges will report to Chief AI and Digital Officer Michael Darwal and focus on driving Wave iX growth, AI adoption, and measurable business outcomes for clients.

He brings 25+ years of experience from AmplifAI, Opendoor, GoDaddy, SiriusXM, and Convergys, including contributing to a 25% ARR increase at AmplifAI in 2025.

News Market Reaction – IBEX

-1.96%

-1.96% Session close to close

In the Jun 17 session, IBEX declined 1.96%, reflecting a mild negative market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement highlights IBEX’s push to scale its Wave iX AI-powered CX platform by adding a sen...

Analysis

This announcement highlights IBEX’s push to scale its Wave iX AI-powered CX platform by adding a senior leader with more than 25 years of experience and a history of contributing to a 25% ARR increase at a prior firm. In the past quarter, IBEX reported record Q3 revenue of $164.4M and raised FY26 guidance, underscoring a broader growth strategy where leadership depth in AI-driven customer experience may be an important execution factor.

Key Figures

ARR growth contribution: 25% ARR increase Industry experience: More than 25 years Global CX team size: More than 36,000 experts

3 metrics

ARR growth contribution 25% ARR increase AmplifAI in 2025 under Hodges’ leadership

Industry experience More than 25 years Hodges’ sales, support, customer care, business development experience

Global CX team size More than 36,000 experts ibex human customer experience workforce referenced in article

Historical Context

5 past events · Latest: May 27 (Neutral)

Pattern 5 events

Date	Event	Sentiment	24h Move	Catalyst
May 27	Conference participation	Neutral	-3.5%	Management presenting at Baird 2026 Global Consumer, Technology & Services Conference.
May 13	Share repurchase plan	Positive	-1.9%	Authorization of new $20M share repurchase program over next 12 months.
May 6	Earnings beat/guidance	Positive	+16.5%	Record Q3 revenue and EPS with raised FY26 revenue and EBITDA guidance.
May 5	AI partnership	Positive	+1.6%	Strategic partnership with Sierra to scale AI-powered customer experiences.
Apr 22	Earnings date notice	Neutral	-2.1%	Announcement of Q3 2026 earnings release date and conference call details.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Pattern Detected

Positive fundamental news (record results, AI partnership) has previously coincided with upward moves, while buyback and conference announcements saw modest declines.

Recent Company History

Over the past few months, IBEX has combined capital returns and growth execution. On May 6, 2026, it reported record Q3 revenue of $164.4M with raised FY26 guidance and the stock rose 16.54%. A strategic AI partnership with Sierra on May 5, 2026 also saw a positive reaction. In contrast, a new $20M share repurchase program on May 13, 2026 and a Baird conference appearance on May 27, 2026 were followed by modest declines, suggesting investors react more strongly to concrete operating outperformance than to corporate events.

Key Terms

ai-powered, arr

2 terms

ai-powered technical

"Veteran customer experience leader joins ibex to accelerate AI-powered CX transformation"

"AI-powered" describes technology that uses artificial intelligence to perform tasks, make decisions, or analyze information automatically. It’s similar to having a highly skilled assistant that can learn from data, recognize patterns, and improve over time, helping to make processes faster and more accurate. For investors, this means better insights and more efficient operations, potentially leading to smarter investment choices.

arr financial

"his team contributed to a 25% ARR increase in 2025."

ARR, or Annual Recurring Revenue, is the predictable income a business expects to earn each year from ongoing customer subscriptions or contracts. It’s like a steady paycheck that shows the company's ability to generate consistent revenue over time, helping investors assess its stability and growth potential. ARR provides a clear picture of how well a company is performing in building long-term customer relationships.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Veteran customer experience leader joins ibex to accelerate AI-powered CX transformation

WASHINGTON, June 17, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced that Shannon Hodges has joined the company as Senior Vice President of Wave iX, ibex's AI-powered customer experience (CX) solutions suite.

In his key role, Hodges will lead the growth and expansion of Wave iX. Reporting to Chief AI and Digital Officer Michael Darwal, he will work directly with clients to accelerate AI adoption, optimize customer experience operations, and achieve measurable business outcomes by integrating AI-powered CX and human expertise.

"Shannon brings a unique combination of operational leadership, customer experience expertise, and a proven track record of helping organizations scale and transform," said Michael Darwal, Chief AI and Digital Officer at ibex. "Shannon's experience leading large-scale customer operations and business growth will play a key role in helping our clients realize the full value of AI-powered customer experiences."

Hodges joins ibex with more than 25 years of experience leading sales, support, customer care, and business development. Most recently, he served as Head of Customer Growth at AmplifAI, where his team contributed to a 25% ARR increase in 2025. Previously, he held senior leadership roles at Opendoor, GoDaddy, SiriusXM, and Convergys (now Concentrix), leading organizations ranging from hundreds to thousands of employees while driving customer satisfaction, cost optimization, and business growth.

"Organizations are under increasing pressure to deliver exceptional customer experiences while driving greater efficiency and measurable business outcomes," said Hodges. "ibex is uniquely positioned to help top brands achieve that balance. I'm excited to join ibex at such a pivotal moment and help clients harness AI to transform customer engagement, unlock new value, and accelerate growth."

About ibex

ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
daniel.burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/985cb9a8-ad52-4b73-8efa-fb2e9c25b1bb

FAQ

What did ibex (NASDAQ: IBEX) announce about Shannon Hodges on June 17, 2026?

ibex announced that Shannon Hodges has been named Senior Vice President of Wave iX. According to ibex, he will lead growth and expansion of its AI-powered CX solutions suite, reporting to Chief AI and Digital Officer Michael Darwal.

What is Shannon Hodges’ role as Senior Vice President of Wave iX at ibex (IBEX)?

Shannon Hodges will lead the growth and expansion of ibex’s Wave iX AI-powered CX suite. According to ibex, he will work directly with clients to accelerate AI adoption, optimize customer experience operations, and drive measurable business outcomes.

What experience does Shannon Hodges bring to ibex’s Wave iX leadership role?

Shannon Hodges brings over 25 years in sales, support, customer care, and business development. According to ibex, he previously led customer growth at AmplifAI, where his team contributed to a 25% ARR increase in 2025, and held senior roles at several major brands.

How might Shannon Hodges’ appointment impact ibex’s AI-powered CX strategy for Wave iX?

Hodges is expected to focus on scaling Wave iX and deepening AI adoption with clients. According to ibex, his background in large-scale customer operations and business growth supports efforts to integrate AI-powered CX with human expertise for improved business outcomes.

What is ibex’s Wave iX AI-powered customer experience suite?

Wave iX is ibex’s AI-powered customer experience solutions suite focused on transforming CX operations. According to ibex, it combines AI-powered CX capabilities with more than 36,000 human CX experts to deliver end-to-end customer journeys for brands across multiple industries.

Which companies did new ibex Wave iX leader Shannon Hodges work for before joining IBEX?

Before joining ibex, Shannon Hodges held senior roles at AmplifAI, Opendoor, GoDaddy, SiriusXM, and Convergys. According to ibex, at AmplifAI his team contributed to a 25% ARR increase in 2025 while leading customer growth initiatives.