Disrupted by COVID-19, German Enterprises Speed Up Digital Transformation to Compete Under New Conditions
ISG Provider Lens™ report finds companies setting more aggressive digitalization timelines to reap benefits in manufacturing, supply chains, customer service and other areas
The 2021 ISG Provider Lens™ Digital Business –
“Enterprises in
Digital services offer several advantages that have led German enterprises to choose them over less digitalized approaches, the report says. These include guaranteed service performance, predictive analysis, automated customer engagement and sustainability.
Many German engineering and manufacturing firms are undergoing digital transformations to achieve guaranteed service delivery at any utilization rate and on any platform, ISG says. Automated, predictive provisioning tools provide for reliable service delivery over software-defined networks and both wireline and wireless infrastructure, including narrowband IoT (NB-IoT) networks, which are quickly gaining popularity in
Self-monitoring, reporting and forecasting capabilities are increasingly important for detecting and solving problems, often with machine learning, the report says. Germany’s supply chain and manufacturing sectors are especially motivated to implement these systems and share the collected data with relevant team members through DevOps methods.
In the German retail and financial industries, digital transformation often means introducing virtual assistants and chatbots and utilizing highly automated and distributed customer experience services. These services can be provided by remote agents in secured environments, including employees’ homes, using new tools such as advanced environmental monitoring.
Digital services are also helping German companies achieve sustainability and decarbonization goals, which are becoming more critical as potential tax increases and regulatory issues loom on the horizon. These may include consulting and advisory services, monitoring and dashboards, and in some cases, larger initiatives such as clean energy supply systems or new office configurations to reduce carbon footprints.
The 2021 ISG Provider Lens™ Digital Business –
The report names Accenture,
In addition, Tech Mahindra and TietoEVRY are named as Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—in one quadrant each.
A customized version of the report is available from T-Systems.
The 2021 ISG Provider Lens™ Digital Business –
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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