Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
US companies are increasingly adopting ServiceNow modules to streamline workflow management across various functions, as revealed by the 2024 ISG Provider Lens report. ServiceNow's integration into diverse business areas allows for a centralized platform for managing workflows, leading to cost reduction and operational simplification. Enterprises are turning to ServiceNow to avoid the complexity of multiple software licenses and the need for diverse technical skills in managing various platforms. The introduction of generative AI components like Now Assist further enhances user experience and flexibility.
According to a recent report by Information Services Group (ISG), enterprise buyers of technology and business services are more satisfied with outsourcing providers than they were a year ago. The average customer experience (CX) score increased by 13% to 75.7 in the first quarter. The report shows that clients rated providers highest in 'Execution and Delivery' and 'Business Continuity and Flexibility,' while 'Innovation and Thought Leadership' was rated lower. The study also highlighted the decline in importance scores for 'Governance and Compliance' due to efforts to comply with AI regulations. The report covers CX scores by industry, with power and utilities enterprises giving the highest score and oil and gas companies the lowest. The report also recognized top performers in specific service areas.
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