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The U.S. public sector's increasing reliance on cloud services has significantly boosted the importance of Microsoft Azure, with state, local, and educational organizations turning to Azure for enhanced productivity, security, and agility. The ISG Provider Lens™ report highlights Azure as the go-to cloud platform for many public-sector entities, driving demand for related services and solutions. Azure's adoption is driven by the need for scalability, security, and alignment with IT and business strategies, amid a growing focus on cybersecurity and compliance. The report also underscores Azure's role in enabling enhanced communication with the public, leveraging AI-powered tools and analytics to streamline operations and improve service delivery.
L'aumento della dipendenza del settore pubblico statunitense sui servizi cloud ha notevolmente aumentato l'importanza di Microsoft Azure. Enti statali, locali e dell'istruzione si stanno rivolgendo ad Azure per migliorare produttività, sicurezza e agilità. Il rapporto ISG Provider Lens™ evidenzia Azure come la piattaforma cloud di riferimento per molte entità del settore pubblico, stimolando la domanda di servizi e soluzioni correlati. L'adozione di Azure è guidata dalla necessità di scalabilità, sicurezza e allineamento con le strategie IT e aziendali, in un contesto di crescente attenzione per la cybersecurity e la conformità. Il rapporto sottolinea anche il ruolo di Azure nel favorire una comunicazione migliorata con il pubblico, sfruttando strumenti e analisi basati sull'IA per ottimizzare le operazioni e migliorare la fornitura dei servizi.
La creciente dependencia del sector público de los EE. UU. en los servicios en la nube ha incrementado significativamente la importancia de Microsoft Azure, con organizaciones estatales, locales y educativas recurriendo a Azure para mejorar la productividad, seguridad y agilidad. El informe ISG Provider Lens™ destaca a Azure como la plataforma de nube preferida por muchas entidades del sector público, impulsando la demanda de servicios y soluciones relacionadas. La adopción de Azure está impulsada por la necesidad de escalabilidad, seguridad y alineación con las estrategias de TI y empresariales, en medio de un enfoque creciente en ciberseguridad y cumplimiento. El informe también subraya el papel de Azure en la habilitación de una comunicación mejorada con el público, aprovechando herramientas y análisis potenciados por IA para optimizar operaciones y mejorar la entrega de servicios.
미국 공공 부문의 클라우드 서비스에 대한 의존도가 증가함에 따라 Microsoft Azure의 중요성이 크게 증가했습니다. 주, 지방 및 교육 기관들이 생산성, 보안 및 민첩성 향상을 위해 Azure로 전환하고 있습니다. ISG Provider Lens™ 보고서는 많은 공공 부문 엔터티를 위한 핵심 클라우드 플랫폼으로 Azure를 강조하며 관련 서비스 및 솔루션에 대한 수요를 촉진합니다. Azure의 채택은 확장성, 보안 및 IT 및 비즈니스 전략과의 일치 필요성에 의해 추진되며, 사이버 보안 및 컴플라이언스에 대한 관심이 증가하는 가운데 이루어지고 있습니다. 보고서는 또한 Azure가 AI 기반 도구와 분석을 활용하여 공공과의 향상된 커뮤니케이션을 가능하게 하고, 작업을 최적화하며 서비스 제공을 개선하는 역할을 강조합니다.
La dépendance croissante du secteur public américain aux services de cloud a significativement augmenté l'importance de Microsoft Azure. Les organisations étatiques, locales et éducatives se tournent vers Azure pour améliorer leur productivité, sécurité et agilité. Le rapport ISG Provider Lens™ souligne qu'Azure est devenue la plateforme cloud de prédilection pour de nombreuses entités du secteur public, stimulant la demande pour des services et solutions associés. L'adoption d'Azure est motivée par le besoin de scalabilité, de sécurité et d'alignement avec les stratégies IT et commerciales, dans un contexte où la cybersécurité et la conformité sont de plus en plus prioritaires. Le rapport met également en avant le rôle d'Azure dans la facilitation d'une communication améliorée avec le public, en exploitant des outils et des analyses basés sur l'IA pour rationaliser les opérations et améliorer la qualité des services.
Die zunehmende Abhängigkeit des öffentlichen Sektors der USA von Cloud-Diensten hat die Bedeutung von Microsoft Azure erheblich gesteigert. Staatliche, lokale und Bildungsorganisationen wenden sich vermehrt Azure zu, um Produktivität, Sicherheit und Agilität zu verbessern. Der ISG Provider Lens™ Bericht hebt Azure als die bevorzugte Cloud-Plattform für viele Einrichtungen des öffentlichen Sektors hervor und treibt die Nachfrage nach zugehörigen Dienstleistungen und Lösungen an. Die Einführung von Azure wird durch den Bedarf an Skalierbarkeit, Sicherheit und Abstimmung mit IT- und Geschäftsstrategien vorangetrieben, inmitten eines wachsenden Fokus auf Cybersicherheit und Compliance. Der Bericht betont auch die Rolle von Azure bei der Ermöglichung verbesserter Kommunikation mit der Öffentlichkeit, indem KI-gestützte Werkzeuge und Analysen genutzt werden, um Abläufe zu verbessern und die Dienstleistungserbringung zu optimieren.
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More state, local and educational organizations use the cloud to rein in costs and gain flexibility, choosing Azure in many cases, ISG Provider Lens™ report says
STAMFORD, Conn.--(BUSINESS WIRE)--
More U.S. public-sector organizations are turning to the cloud for their core IT infrastructure, boosting demand for Microsoft Azure and related services from ecosystem partners, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector finds that Azure is the de facto cloud platform for a majority of state, local and educational (SLED) entities. As these organizations strive to better serve constituents despite shrinking IT resources, Azure is becoming essential to productivity, communications, server and storage functions at many agencies.
“Effective use of Azure allows public agencies to efficiently provide services that have a positive impact,” said Nathan Frey, partner and lead, ISG Public Sector, for the U.S. “Experienced IT service providers play a key role in getting the most out of Azure’s capabilities.”
SLED organizations are migrating to the cloud for several benefits that are beyond the reach of their limited internal resources, the report says. In the cloud, they can scale computing power, networking and storage up and down as demand changes. They also gain access to enhanced security, the agility to adopt new technologies and the ability to more closely align their IT and business strategies.
Rising cloud adoption partly reflects the U.S. public sector’s growing focus on cybersecurity and compliance, ISG says. With Azure, Microsoft is responding by moving toward a zero-trust architecture, which continuously verifies access to enterprise systems, and increasing investments to ensure Azure solutions adhere to a growing array of data privacy and security regulations.
Many state and local governments are also under pressure to increase engagement with the public by offering constituents better ways to communicate and access information, the report says. Azure provides AI-powered chatbots, virtual assistants and sentiment analysis tools to support these initiatives. Governments are also using analytics and ML tools in Azure to identify issues, predict demand and allocate resources.
SLED organizations also are migrating their SAP environments to the cloud at an accelerating pace for better scalability and security, lower costs and simplified maintenance, ISG says. This has increased demand for SAP on Azure services from a large ecosystem of providers. Agencies are also embracing Microsoft Power Platform services, which enable more employees to quickly create new applications through low-code/no-code methods.
“As Azure and its ecosystem evolve, the possibilities keep expanding, even as many state and local agencies are still catching up with private-sector cloud initiatives,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Service providers with public-sector experience make it easier to chart the best course.”
The report also explores other Azure ecosystem trends affecting the U.S. public sector, including the growing use of Azure managed services to solve cloud management challenges and the rising importance of using provider services delivered from within the U.S.
For more insights into the challenges faced by U.S. SLED organizations, including skills shortages and the complexity of moving data from legacy platforms to the cloud, see the ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector evaluates the capabilities of 31 providers across four quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services and Power Platform Services.
The report names Accenture & Avanade, Cognizant, DXC Technology, IBM, Infosys, Kyndryl, TCS and Wipro as Leaders in all four quadrants. It names NTT DATA and Unisys as Leaders in three quadrants each. Capgemini and Rackspace Technology are named as Leaders in two quadrants each. Hexaware is named as a Leader in one quadrant.
In addition, HCLTech is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in all four quadrants. Hexaware is named as a Rising Star in one quadrant.
In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem providers. Bechtle earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
A customized version of the report is available from Unisys.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
Which cloud platform is becoming essential for state, local, and educational organizations according to the ISG Provider Lens™ report?
According to the ISG Provider Lens™ report, Microsoft Azure is becoming essential for a majority of state, local, and educational (SLED) entities.
What benefits are driving state, local, and educational organizations to migrate to the cloud?
State, local, and educational organizations are migrating to the cloud for benefits such as scalability, enhanced security, agility, and better alignment of IT and business strategies.
How is Microsoft responding to the U.S. public sector's focus on cybersecurity and compliance?
Microsoft is responding by moving towards a zero-trust architecture and increasing investments to ensure Azure solutions comply with data privacy and security regulations.
What tools does Azure provide to state and local governments to enhance public engagement?
Azure provides AI-powered chatbots, virtual assistants, sentiment analysis tools, analytics, and ML tools to support public engagement initiatives.
Why are SLED organizations migrating their SAP environments to the cloud?
SLED organizations are migrating their SAP environments to the cloud for better scalability, security, lower costs, and simplified maintenance.
isg (information services group) (nasdaq: iii) is a leading global technology research and advisory firm. a trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, isg is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. the firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. founded in 2006, and based in stamford, conn., isg employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most compreh
