Infosys Launches Agentic AI Foundry, Part of Infosys Topaz™, to Accelerate Enterprise AI Journey
Infosys (NYSE: INFY) has launched the Infosys Agentic AI Foundry, a comprehensive solution within Infosys Topaz™, designed to accelerate enterprise AI agent development and deployment. The platform features a repository of pre-built horizontal and vertical agents, enabling organizations to develop, customize, and integrate AI solutions across their ecosystems.
The Foundry has demonstrated significant results, including helping a technology company reduce support resolution times by 50% and enhance CSAT by 24%. Internally, Infosys has implemented the technology in its finance team, improving productivity by over 50% through a multi-agent invoice automation solution.
The solution offers an open architecture to avoid technology lock-in, ensuring enterprises can adopt AI responsibly while remaining adaptable to future advancements.
Infosys (NYSE: INFY) ha lanciato la Infosys Agentic AI Foundry, una soluzione completa all'interno di Infosys Topaz™, progettata per accelerare lo sviluppo e la distribuzione di agenti AI aziendali. La piattaforma include un archivio di agenti preconfigurati sia orizzontali che verticali, permettendo alle organizzazioni di sviluppare, personalizzare e integrare soluzioni AI nei propri ecosistemi.
La Foundry ha ottenuto risultati significativi, aiutando ad esempio un'azienda tecnologica a ridurre i tempi di risoluzione del supporto del 50% e a migliorare la soddisfazione del cliente (CSAT) del 24%. Internamente, Infosys ha adottato questa tecnologia nel suo team finanziario, incrementando la produttività di oltre il 50% grazie a una soluzione multi-agente per l'automazione delle fatture.
La soluzione offre un'architettura aperta per evitare il vincolo a una singola tecnologia, garantendo alle imprese di adottare l'AI in modo responsabile e mantenendo la flessibilità per future evoluzioni.
Infosys (NYSE: INFY) ha lanzado Infosys Agentic AI Foundry, una solución integral dentro de Infosys Topaz™ diseñada para acelerar el desarrollo y despliegue de agentes de IA empresariales. La plataforma cuenta con un repositorio de agentes preconstruidos horizontales y verticales, que permite a las organizaciones desarrollar, personalizar e integrar soluciones de IA en sus ecosistemas.
La Foundry ha demostrado resultados significativos, ayudando a una empresa tecnológica a reducir los tiempos de resolución de soporte en un 50% y a mejorar la satisfacción del cliente (CSAT) en un 24%. Internamente, Infosys implementó esta tecnología en su equipo financiero, aumentando la productividad en más de un 50% mediante una solución multiagente para la automatización de facturas.
La solución ofrece una arquitectura abierta para evitar el bloqueo tecnológico, asegurando que las empresas adopten la IA de manera responsable y mantengan la adaptabilidad frente a futuros avances.
Infosys (NYSE: INFY)는 기업 AI 에이전트 개발 및 배포를 가속화하기 위해 Infosys Topaz™ 내에서 Infosys Agentic AI Foundry라는 종합 솔루션을 출시했습니다. 이 플랫폼은 사전 구축된 수평 및 수직 에이전트 저장소를 제공하여 조직이 AI 솔루션을 개발, 맞춤화 및 생태계 전반에 통합할 수 있도록 지원합니다.
Foundry는 기술 회사가 지원 해결 시간을 50% 단축하고 고객 만족도(CSAT)를 24% 향상시키는 등 중요한 성과를 입증했습니다. 내부적으로 Infosys는 재무팀에 이 기술을 도입하여 다중 에이전트 송장 자동화 솔루션을 통해 생산성을 50% 이상 향상시켰습니다.
이 솔루션은 기술 종속을 방지하는 개방형 아키텍처를 제공하여 기업이 책임감 있게 AI를 도입하면서도 미래 발전에 유연하게 대응할 수 있도록 보장합니다.
Infosys (NYSE : INFY) a lancé Infosys Agentic AI Foundry, une solution complète intégrée à Infosys Topaz™, conçue pour accélérer le développement et le déploiement d'agents IA en entreprise. La plateforme comprend un référentiel d'agents préconstruits horizontaux et verticaux, permettant aux organisations de développer, personnaliser et intégrer des solutions IA dans leurs écosystèmes.
La Foundry a démontré des résultats significatifs, aidant notamment une entreprise technologique à réduire les temps de résolution du support de 50% et à améliorer la satisfaction client (CSAT) de 24%. En interne, Infosys a déployé cette technologie au sein de son équipe financière, augmentant la productivité de plus de 50% grâce à une solution multi-agents d'automatisation des factures.
La solution propose une architecture ouverte afin d'éviter toute dépendance technologique, garantissant aux entreprises une adoption responsable de l'IA tout en restant flexibles face aux évolutions futures.
Infosys (NYSE: INFY) hat die Infosys Agentic AI Foundry vorgestellt, eine umfassende Lösung innerhalb von Infosys Topaz™, die die Entwicklung und Implementierung von KI-Agenten in Unternehmen beschleunigen soll. Die Plattform bietet ein Repository mit vorgefertigten horizontalen und vertikalen Agenten, das es Organisationen ermöglicht, KI-Lösungen zu entwickeln, anzupassen und in ihre Ökosysteme zu integrieren.
Die Foundry hat bedeutende Ergebnisse erzielt, darunter die Unterstützung eines Technologieunternehmens bei der Reduzierung der Support-Lösungszeiten um 50% und der Steigerung der Kundenzufriedenheit (CSAT) um 24%. Intern hat Infosys die Technologie im Finanzteam eingesetzt und die Produktivität durch eine Multi-Agenten-Lösung zur Rechnungsautomatisierung um über 50% verbessert.
Die Lösung bietet eine offene Architektur, um eine technologische Abhängigkeit zu vermeiden und Unternehmen eine verantwortungsvolle KI-Einführung zu ermöglichen, während sie flexibel für zukünftige Entwicklungen bleiben.
- Platform demonstrates proven results with 50% reduction in support resolution times and 24% CSAT improvement for clients
- Internal implementation shows over 50% productivity improvement in finance operations
- Open architecture design prevents vendor lock-in and ensures future scalability
- Pre-built agent repository accelerates AI implementation and reduces development costs
- None.
Insights
Infosys strengthens AI positioning with Agentic AI Foundry launch, showcasing real business outcomes while competing in crowded AI services market.
Infosys's new Agentic AI Foundry represents a strategic expansion of their Topaz AI portfolio, directly addressing the enterprise market's growing demand for production-ready AI agent solutions. This launch positions Infosys to capitalize on the substantial market shift toward agentic AI systems that can operate autonomously across business functions.
The technical architecture described offers significant competitive advantages:
- An open, non-proprietary framework preventing vendor lock-in
- Pre-built vertical and horizontal agents reducing time-to-value
- Customization capabilities allowing enterprise-specific adaptations
The business case metrics shared demonstrate tangible value -
Importantly, Infosys is employing a credibility-building "eat your own cooking" approach by implementing these technologies internally first, proving operational viability before commercialization. The HFS Research endorsement adds third-party validation.
From a competitive standpoint, Infosys is positioning against both established players like Accenture, TCS, and Wipro, while also creating enterprise alternatives to offerings from OpenAI, Anthropic, and cloud hyperscalers. The emphasis on responsible AI implementation suggests careful positioning amid growing regulatory scrutiny of AI deployments in enterprise settings.
Tailored to develop and deploy enterprise AI agents at scale, the Foundry aims to transform businesses with reliable and responsible innovation
BENGALURU,
Infosys Agentic AI Foundry brings together a comprehensive collection of reusable components, including a growing repository of pre-built horizontal and vertical agents, that will enable organizations to discover, shortlist, develop, deploy, monitor, and measure AI-driven initiatives effectively. Enterprises will be able to integrate these agents into any in-house or third-party platforms, ensuring accelerated implementation of AI solutions. The Agentic AI Foundry also allows organizations to build agents and customize pre-built agents to be adopted in their enterprise context. With an open architecture that avoids technology lock-in, the Foundry provides a clear and ethical pathway for enterprises to adopt AI while staying future-ready for advancements in the field. Additionally, its interoperability and cost-efficiency make it a sustainable investment for enterprises looking to scale their AI capabilities responsibly.
Infosys Agentic AI Foundry will aim to transform enterprises across industries, enabling them to take business critical decisions and helping them increase productivity exponentially. For a technology major, Infosys deployed a continuous learning deep research agent that delivers comprehensive product insights in seconds, reducing support resolution times by up to 50 percent and enhancing CSAT by 24 percent. Similarly, for a leading service company, the AI agents automated complex audit processes, including transaction sampling, document collection and review, enhancing financial record integrity.
Infosys is embodying its AI-first approach by integrating Agentic AI into its own operations to drive efficiency, innovation, and cost-effectiveness. For example, the deployment of a multi-agent invoice automation solution within its finance team has streamlined processes by improving productivity by over 50 percent along with delivering significant cost savings and operational efficiency.
Phil Fersht, Chief Executive Officer and Chief Analyst, HFS Research, said, "The line between human capabilities and AI-powered software is rapidly blurring and its impact on IT and business services is going to be profound. Infosys' approach to Agentic AI is a critical move to support enterprises under increasing pressure to embed these capabilities into their employee and customer experiences."
Balakrishna D. R. (
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
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FAQ
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