Live Oak Bank’s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment
01/31/2023 - 04:35 PM
WILMINGTON, N.C., Jan. 31, 2023 (GLOBE NEWSWIRE) -- Live Oak Bank has released its first Voice of the Customer survey, powered by Barlow Research Associates, to deliver insights, industry benchmarks and candid advice to help small business owners define challenges and opportunities.
Barlow Research surveyed 768 Live Oak lending customers across the U.S. to gather current viewpoints on trends to the commercial banking sector.
The key takeaways of the 2022 survey include:
Customers are optimistic and 60% believe it is a good time to expand Staffing and pricing pressures have been a challenge 25% anticipate transitioning ownership of their company over the next five years“We strongly believe our customers have an incredible insight into the factors that are impacting small businesses today,” said Live Oak Bank President Huntley Garriott. “We want to leverage that data and sentiment to gain a deeper understanding of how we can best serve the entrepreneurs who support our country’s economy.”
The Voice of the Customer results are scheduled to be published annually and can be accessed at https://info.liveoakbank.com/voice-of-the-customer .
About Live Oak Bank www.liveoakbank.com .
About Barlow Research Associates, Inc. (BRAI): www.BarlowResearch.com
Contact: claire.parker@liveoak.bank
LOB Rankings
#2916 Ranked by Stock Gains
LOB Stock Data
Industry
Commercial Banking
Sector
Finance and Insurance
Tags
Finance, Regional Banks, Finance and Insurance, Commercial Banking
Country
US
City
Wilmington
About LOB
member fdic. the live oak story we started live oak bank in 2007 to provide veterinary business loans to small, independent businesspeople looking to expand, remodel, refinance and/or acquire an existing practice. from the beginning, we took a personal approach and saw our clients not as numbers, but as real people facing real-life opportunities and challenges. we offered big bank expertise and experience without big bank attitudes. it worked - for us as well as our clients - and we expanded our veterinary funding programs to serve the needs of private pharmacies and dental offices. today, live oak has clients across america, but we still see each one as an individual entrepreneur who deserves our undivided attention. we're their bank and we take that responsibility very personally. with this philosophy, live oak is now one of the largest originators of small business loans with one of the strongest loan portfolios in the country. we have extensive experience lending to selected niche
