Liveperson Inc Stock Price, News & Analysis

Starboard Value LP, owning approximately 9.4% of LivePerson (LPSN), has issued an open letter criticizing the company's governance and board composition. It accuses the board of poor oversight and of delaying the annual meeting to maintain control. Starboard advocates for a restructured board featuring its qualified nominees to enhance expertise and diversity. The firm is open to constructive discussions regarding board changes and highlights the importance of board competence in driving shareholder value.

ConsenSys and LivePerson have announced a collaboration to develop VillageDAO, the first decentralized customer care platform focused on enhancing support for Web3 brands. This initiative will empower community members to serve as customer care experts, earning rewards through their contributions. MetaMask will be the inaugural client to pilot this platform. The goal of VillageDAO is to improve customer engagement and support scalability challenges faced by Web3 brands, thereby revolutionizing customer care in the decentralized ecosystem.

LivePerson, Inc. (Nasdaq: LPSN) has announced recent equity-based incentive awards under its 2018 Inducement Plan, compliant with Nasdaq Listing Rule 5635(c)(4). Following new employee hires through April 18, 2022, the company granted RSUs to 67 employees totaling 525,248 shares and stock options to 13 employees totaling 220,463 shares. These awards vest over four years and are contingent upon continuous employment. LivePerson is recognized for its Conversational AI technology, serving major clients like HSBC and GM Financial.

LivePerson (NASDAQ: LPSN) has launched the LivePerson Fellows program at the University of California, Santa Cruz, supporting Ph.D. students in Natural Language and Dialogue Systems. This initiative aims to enhance Conversational AI by fostering a new generation focused on creating empathetic and human-like interactions. The program arises from collaboration with UCSC AI experts and addresses complex technical challenges in AI communication. With nearly a billion interactions monthly, LivePerson seeks to improve user experiences through advanced research in natural language processing.

LivePerson (LPSN) reported strong Q1 2022 financial results, with total revenue of $130.2 million, up 21% year-over-year, exceeding guidance. Business operations revenue increased 22% to $121.1 million, while consumer operations rose by 1%. The company signed 102 deals, including five seven-figure contracts, boosting average revenue per enterprise customer to $645,000. LivePerson raises full-year adjusted EBITDA and gross profit margin guidance, expecting positive cash flow in Q4 2022. However, the net loss widened to $(65.4) million or $(0.86) per share.

Starboard Value, a major stockholder of LivePerson (NASDAQ: LPSN) with a 9.7% ownership, has sent an open letter to stockholders expressing significant concerns about the company's corporate culture and governance. The letter emphasizes the need for a reconstituted board, proposing highly qualified nominees to enhance performance, accountability, and governance practices. Starboard filed a preliminary proxy statement with the SEC, urging stockholders to consider its director slate during the upcoming annual meeting. The letter can be read in full at Starboard's official site.

LivePerson (NASDAQ: LPSN) has been recognized as the Overall Leader in Quadrant Knowledge Solutions' 2022 SPARK Matrix for Digital-First Customer Service Solutions. The company was ranked #1 out of 19 vendors based on Technology Excellence and Customer Impact. This accolade highlights LivePerson's comprehensive AI solutions, natural language processing capabilities, and significant global presence. Analyst Pranjal Singh indicated that LivePerson is well-positioned to expand its market share, supported by nearly one billion conversational interactions per month on its Conversational Cloud.

LivePerson, Inc. (Nasdaq: LPSN) will release its first quarter financial results on May 9, 2022, after the market closes. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day. Investors can access the call via the investor relations section of LivePerson's website. A replay will be available for two weeks after the call. LivePerson is renowned for its Conversational AI technology, serving major brands like HSBC and GM Financial, facilitating nearly a billion interactions monthly.

LivePerson (NASDA: LPSN) released findings from its Voice and Messaging 2022 survey, which included over 2,500 global respondents. The research shows 91% of consumers want brands to offer both calling and messaging options, highlighting a demand for unified experiences. Key insights reveal that 88% prefer companies that connect interaction histories, and 84% frequently have to repeat themselves across platforms. LivePerson's technology caters to consumer preferences through AI and automation, emphasizing the need for personalized interactions to enhance customer satisfaction.