Liveperson Inc Stock Price, News & Analysis

LivePerson (NASDAQ: LPSN) has launched Contact Center Conversation Mining, a solution designed to optimize customer experiences by leveraging conversational analytics across voice and messaging platforms. This innovation streamlines customer journey mapping, enabling brands to proactively address service inefficiencies and enhance customer satisfaction. With this new approach, brands can systematically analyze customer interactions, identify behavioral patterns, and automate workflows to improve service delivery. LivePerson's solutions have reportedly cut customer care costs by up to 50% and increased sales significantly.

On June 29, 2022, LivePerson (NASDAQ: LPSN) announced recent grants of equity-based incentive awards under its 2018 Inducement Plan, complying with Nasdaq Listing Rule 5635(c)(4). The company granted a total of 123,729 Restricted Stock Units (RSUs) to 11 employees and stock options totaling 94,451 shares to 5 employees. These awards vest 25% per year over four years contingent on continued employment. LivePerson specializes in AI-powered customer engagement solutions, serving brands like HSBC and GM Financial.

LivePerson (NASDAQ: LPSN) announced the return of its in-person Executive Community events, with the first scheduled for June 16 in London. Following a successful event in New York City, where nearly 100 executives from top consumer brands gathered, the London event aims to connect leaders from various sectors to explore the impact of Conversational AI. Attendees will benefit from exclusive presentations and networking opportunities. CEO Rob LoCascio emphasized the high demand for insights on Conversational AI, stating these events are crucial for driving meaningful business deals.

LivePerson (NASDAQ: LPSN) addressed concerns raised by Starboard Value LP regarding board nominations and shareholder engagement. The Company emphasized ongoing constructive dialogue with Starboard since February 2022, aiming to represent shareholders' best interests. LivePerson highlighted its innovation accolades and commitment to board diversity, including the appointment of Ernest Cu. However, they noted Starboard's last-minute nominations and refusal to allow interviews with proposed board candidates hindered progress. The Board's director recommendations will be disclosed in the upcoming 2022 Annual Meeting proxy statement.

LivePerson, Inc. (Nasdaq: LPSN) announced grants of equity-based incentive awards under its 2018 Inducement Plan, fulfilling Nasdaq Listing Rule 5635(c)(4). Recent hires as of May 17, 2022, received a total of 158,799 RSUs and 86,220 stock options. These grants will vest at a rate of 25% annually over four years, contingent on continued employment. LivePerson is known for its Conversational AI technology, facilitating nearly a billion interactions monthly for clients including HSBC and GM Financial. The company has been recognized as the #1 Most Innovative AI Company globally.

Starboard Value LP, owning approximately 9.4% of LivePerson (LPSN), has issued an open letter criticizing the company's governance and board composition. It accuses the board of poor oversight and of delaying the annual meeting to maintain control. Starboard advocates for a restructured board featuring its qualified nominees to enhance expertise and diversity. The firm is open to constructive discussions regarding board changes and highlights the importance of board competence in driving shareholder value.

ConsenSys and LivePerson have announced a collaboration to develop VillageDAO, the first decentralized customer care platform focused on enhancing support for Web3 brands. This initiative will empower community members to serve as customer care experts, earning rewards through their contributions. MetaMask will be the inaugural client to pilot this platform. The goal of VillageDAO is to improve customer engagement and support scalability challenges faced by Web3 brands, thereby revolutionizing customer care in the decentralized ecosystem.

LivePerson, Inc. (Nasdaq: LPSN) has announced recent equity-based incentive awards under its 2018 Inducement Plan, compliant with Nasdaq Listing Rule 5635(c)(4). Following new employee hires through April 18, 2022, the company granted RSUs to 67 employees totaling 525,248 shares and stock options to 13 employees totaling 220,463 shares. These awards vest over four years and are contingent upon continuous employment. LivePerson is recognized for its Conversational AI technology, serving major clients like HSBC and GM Financial.

LivePerson (NASDAQ: LPSN) has launched the LivePerson Fellows program at the University of California, Santa Cruz, supporting Ph.D. students in Natural Language and Dialogue Systems. This initiative aims to enhance Conversational AI by fostering a new generation focused on creating empathetic and human-like interactions. The program arises from collaboration with UCSC AI experts and addresses complex technical challenges in AI communication. With nearly a billion interactions monthly, LivePerson seeks to improve user experiences through advanced research in natural language processing.