Liveperson Inc Stock Price, News & Analysis

LivePerson (LPSN) reported a strong Q3 2021 with revenues hitting $118.3 million, a 25% year-over-year increase. Business operations revenue rose 26%, while consumer operations grew 16%. The company signed 102 deals, including seven seven-figure contracts. However, LivePerson reported a net loss of $32.8 million or $0.47 per share, an improvement from last year’s loss of $38.7 million.

They raised full-year revenue guidance to $468.0 - $471.0 million, projecting 19.6% to 22.6% growth for Q4.

LivePerson, Inc. (Nasdaq: LPSN) announced on October 27, 2021, the strategic acquisitions of VoiceBase and Tenfold. These acquisitions aim to enhance LivePerson's conversational AI capabilities by integrating VoiceBase's real-time speech recognition and analytics with Tenfold's advanced customer engagement platform.

Combining these technologies is expected to create a unified AI system for customer interactions across various channels, thereby improving customer experience and operational efficiency.

LivePerson, Inc. (Nasdaq: LPSN) has released its 2021 report on consumer preferences regarding conversational commerce, highlighting a shift towards messaging as a preferred shopping method. The survey of over 5,000 participants reveals that 78% of consumers desire secure messaging options with businesses, while 83% would browse or buy through messaging. Positive sentiment towards AI chatbots has increased, yet 41% of consumers feel they lack a human touch. The report emphasizes the importance of personalization, with 79% more likely to purchase from brands they connect with personally.

LivePerson, Inc. (Nasdaq: LPSN) will release its third quarter financial results on November 2, 2021, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time to discuss these results. Investors can access the call through the company’s investor relations website or via telephone, using the conference ID '13724205'. A replay will be available until November 16, 2021. LivePerson is known for its conversational AI solutions, serving over 18,000 customers globally.

LivePerson, Inc. (NASDAQ: LPSN) has announced the launch of Conversational Marketplaces, integrating messaging and conversational AI for B2B and B2C marketplace operators. This innovation aims to enhance customer interactions, with 85% of consumers preferring messaging for brand engagement. The platform supports various sectors including retail and banking, and has already facilitated over 50,000 businesses across North America and Europe. Notably, a US-based automotive marketplace reported a 35% conversion rate from AI-powered conversations to leads.

ConsenSys partners with LivePerson (NASDAQ: LPSN) to enhance the customer experience for blockchain users. The collaboration will utilize conversational AI to provide immediate support for users of MetaMask, a leading crypto wallet with over 8 million active users. This partnership aims to improve user engagement and education in decentralized finance. The AI-powered support will be available in English on both MetaMask Extension and Mobile, maintaining existing support channels for users.

LivePerson, Inc. (NASDAQ: LPSN) reported second-quarter financial results for 2021, showing a 31% increase in total revenue year-over-year, reaching $119.6 million. Business operations revenue reached $109.8 million, with notable growth from consumer operations at $9.8 million. The company signed 105 contracts, including four seven-figure deals. Despite a net loss of $21.1 million or $0.31 per share, LivePerson expects revenue growth of 26.5% to 28.5% for 2021. Guidance for third-quarter revenue is set at $117.0 million to $119.0 million.