Liveperson Inc Stock Price, News & Analysis

LivePerson, Inc. (Nasdaq: LPSN) announced on October 27, 2021, the strategic acquisitions of VoiceBase and Tenfold. These acquisitions aim to enhance LivePerson's conversational AI capabilities by integrating VoiceBase's real-time speech recognition and analytics with Tenfold's advanced customer engagement platform.

Combining these technologies is expected to create a unified AI system for customer interactions across various channels, thereby improving customer experience and operational efficiency.

LivePerson, Inc. (Nasdaq: LPSN) has released its 2021 report on consumer preferences regarding conversational commerce, highlighting a shift towards messaging as a preferred shopping method. The survey of over 5,000 participants reveals that 78% of consumers desire secure messaging options with businesses, while 83% would browse or buy through messaging. Positive sentiment towards AI chatbots has increased, yet 41% of consumers feel they lack a human touch. The report emphasizes the importance of personalization, with 79% more likely to purchase from brands they connect with personally.

LivePerson, Inc. (Nasdaq: LPSN) will release its third quarter financial results on November 2, 2021, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time to discuss these results. Investors can access the call through the company’s investor relations website or via telephone, using the conference ID '13724205'. A replay will be available until November 16, 2021. LivePerson is known for its conversational AI solutions, serving over 18,000 customers globally.

LivePerson, Inc. (NASDAQ: LPSN) has announced the launch of Conversational Marketplaces, integrating messaging and conversational AI for B2B and B2C marketplace operators. This innovation aims to enhance customer interactions, with 85% of consumers preferring messaging for brand engagement. The platform supports various sectors including retail and banking, and has already facilitated over 50,000 businesses across North America and Europe. Notably, a US-based automotive marketplace reported a 35% conversion rate from AI-powered conversations to leads.

ConsenSys partners with LivePerson (NASDAQ: LPSN) to enhance the customer experience for blockchain users. The collaboration will utilize conversational AI to provide immediate support for users of MetaMask, a leading crypto wallet with over 8 million active users. This partnership aims to improve user engagement and education in decentralized finance. The AI-powered support will be available in English on both MetaMask Extension and Mobile, maintaining existing support channels for users.

LivePerson, Inc. (NASDAQ: LPSN) reported second-quarter financial results for 2021, showing a 31% increase in total revenue year-over-year, reaching $119.6 million. Business operations revenue reached $109.8 million, with notable growth from consumer operations at $9.8 million. The company signed 105 contracts, including four seven-figure deals. Despite a net loss of $21.1 million or $0.31 per share, LivePerson expects revenue growth of 26.5% to 28.5% for 2021. Guidance for third-quarter revenue is set at $117.0 million to $119.0 million.

Consumers are changing their shopping habits for the 2021 holiday season, favoring retailers that offer conversational AI and messaging capabilities. A survey by LivePerson (NASDAQ: LPSN) shows 75% of consumers would buy more from brands that provide messaging with experts, while 63% prefer virtual assistants. Trust in messaging is crucial, with 62% feeling more confident when associates are available via chat. However, concerns about data privacy remain, with 68% uncomfortable with tracking despite personalized experiences. Overall, digital interactions are becoming essential for enhancing customer experience.

LivePerson (Nasdaq: LPSN) announced the appointment of Tony Owens as President of Worldwide Field Operations on July 28, 2021. With over 20 years of experience, Owens will drive the company's global growth strategy, enhancing its conversational AI offerings for top brands. Previously, he played a key role at Salesforce, contributing to its revenue growth from $1.4 billion to over $20 billion. LivePerson aims to capitalize on the rising demand for conversational AI, with brands reporting significant increases in sales and customer satisfaction.