Welcome to our dedicated page for Liveperson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on Liveperson stock.
LivePerson Inc (LPSN) delivers AI-powered customer conversation solutions for global enterprises through its Conversational Cloud platform. This centralized news hub provides investors and professionals with essential updates about the company's strategic developments.
Access official press releases and curated news covering product innovations, partnership announcements, and financial performance. Track key developments in conversational AI implementation, enterprise security enhancements, and omnichannel engagement strategies.
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Consumers are changing their shopping habits for the 2021 holiday season, favoring retailers that offer conversational AI and messaging capabilities. A survey by LivePerson (NASDAQ: LPSN) shows 75% of consumers would buy more from brands that provide messaging with experts, while 63% prefer virtual assistants. Trust in messaging is crucial, with 62% feeling more confident when associates are available via chat. However, concerns about data privacy remain, with 68% uncomfortable with tracking despite personalized experiences. Overall, digital interactions are becoming essential for enhancing customer experience.
LivePerson (Nasdaq: LPSN) announced the appointment of Tony Owens as President of Worldwide Field Operations on July 28, 2021. With over 20 years of experience, Owens will drive the company's global growth strategy, enhancing its conversational AI offerings for top brands. Previously, he played a key role at Salesforce, contributing to its revenue growth from $1.4 billion to over $20 billion. LivePerson aims to capitalize on the rising demand for conversational AI, with brands reporting significant increases in sales and customer satisfaction.
LivePerson, Inc. (Nasdaq: LPSN) announced the acquisition of German conversational AI firm e-bot7 on July 20, 2021. This strategic move enhances LivePerson's self-service capabilities and expands its growth in Europe. The integration of e-bot7's technology is expected to accelerate AI-powered conversations, with e-bot7 clients automating 60% of their interactions within six weeks. The acquisition aims to strengthen LivePerson's presence in key European markets and enables easier deployment of conversational AI for brands of various sizes.
LivePerson, Inc. (Nasdaq: LPSN), a leader in conversational AI, will release its second quarter financial results on August 3, 2021, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time. Investors can access the call via the company's investor relations website or by telephone using specific dial-in numbers. A replay will be available until August 17, 2021.
LivePerson (NASDAQ: LPSN) announced the launch of its innovative Meaningful Automated Conversation Score (MACS), which measures customer experiences during automated conversations. MACS provides a score between 1 and 3 for interactions, identifying points of friction and facilitating improvements in bot performance. Unlike traditional metrics, MACS offers in-depth insights into conversation failures, emphasizing the need for bot builders to adapt. This new metric aims to enhance customer engagement and streamline automated sales, marketing, and support.
On June 15, 2021, LivePerson (NASDAQ: LPSN) and Adobe announced a strategic integration aimed at enhancing digital customer experiences through personalized messaging. This collaboration enables brands to connect conversations with customer activity, facilitating better interaction at scale. Key features include enriching customer intelligence, capturing qualified leads, and reducing checkout abandonment. With over ten Fortune 100 brands leveraging this integration, the partnership is poised to significantly elevate customer engagement and conversion rates.
LivePerson (NASDAQ: LPSN) has won a prize in Google's Build-an-Agent Contest, recognizing a unique Business Messages experience for BELLA, a banking service that combines AI with human empathy. The award highlights LivePerson's expertise in conversational design, developed within a month, to enhance BELLA's customer outreach. The initiative aims to educate users and streamline the app download process. LivePerson's Conversational Cloud has shown benefits such as 20% increases in average order value and significant cost reductions for brands utilizing the platform.
Master of Code has been recognized as a certified delivery partner for LivePerson's Conversational Cloud, enhancing its capabilities in Conversational AI. This partnership aims to create seamless customer interactions across multiple digital channels, including SMS and WhatsApp. With the rise of conversational commerce, the integration is set to provide enterprise-level solutions that can significantly improve customer satisfaction and operational efficiency. LivePerson's platform has demonstrated up to 20% increases in average order value and 50% reductions in labor costs.
LivePerson, Inc. (NASDAQ: LPSN) has partnered with Google Cloud to enhance contact center efficiency through AI integration. The collaboration introduces real-time AI-powered recommendations for agents using LivePerson's Conversational Cloud, leading to better customer engagement.
Brands utilizing this integration report improvements, including up to 20% increases in average order value and 50% lower labor costs. Additionally, agents can respond 15% faster and handle 28% more conversations. LivePerson aims to merge human and AI capabilities for improved customer experience.
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