Liveperson Inc Stock Price, News & Analysis

LivePerson (Nasdaq: LPSN) announced the appointment of Ernest L. Cu, the President and CEO of Globe Telecom, to its board of directors. Cu is recognized for leading Globe's digital transformation and expanding its services, including the successful mobile payment platform GCash, which processed over $20 billion in transactions last year. His expertise in consumer experience and strategic partnerships positions him to contribute significantly to LivePerson's vision in conversational commerce.

LivePerson, Inc. (Nasdaq: LPSN) has announced its first quarter financial results will be released on May 4, 2021, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day to discuss the results. Interested participants can join via the company's investor relations website or by telephone. A replay of the call will be available until May 18, 2021.

LivePerson (NASDAQ: LPSN) and Tech Mahindra have formed a partnership to enhance brand engagement through AI-powered messaging. This collaboration aims to provide comprehensive marketing, sales, and customer service solutions that utilize popular messaging channels like SMS, WhatsApp, and Facebook Messenger. Recent surveys indicate a rising consumer demand for conversational experiences, particularly among older demographics. The partnership is expected to operationalize LivePerson's Conversational Cloud technology, promising improved customer satisfaction and significant increases in average order value and online sales conversions.

On April 6, 2021, LivePerson (Nasdaq: LPSN) announced the hiring of Monica Pool Knox as SVP, Chief People Officer, and Amber Armstrong as SVP, Chief Marketing Officer. Pool Knox will direct global HR strategies while ensuring ethical AI practices, drawing on her extensive experience at Microsoft and other leading firms. Armstrong will develop marketing strategies to enhance conversational AI's role in driving brand revenue, leveraging her background in IBM's AI solutions. These appointments aim to strengthen LivePerson's talent and marketing capabilities as it continues to innovate in the conversational AI space.

LivePerson (NASDAQ: LPSN) and Medallia (NYSE: MDLA) have formed a strategic partnership to integrate conversational AI and experience management. This collaboration enables brands to enhance customer engagement by triggering Medallia feedback mechanisms within LivePerson's messaging platforms, including SMS and WhatsApp. The integration aims to provide brands with a comprehensive view of customer interactions, boost customer satisfaction, and streamline feedback processes. LivePerson's clients have reported an up to 20% increase in average order values and significantly improved sales conversions.

LivePerson, partnering with Innova Medical Group, launched BELLA Health with Innova, a groundbreaking COVID-19 rapid testing experience utilizing AI-guided instructions to enhance accuracy. This initiative, currently evaluated in the first large-scale at-home rapid testing study in the U.S. led by Dr. Michael Mina of Harvard, aims to simplify the testing process for users. Innova's rapid antigen test delivers results in under 20 minutes and has gained authorization in the U.K. and EU, with plans for FDA Emergency Use Authorization in the U.S.

LivePerson (Nasdaq: LPSN), a leader in Conversational AI, is set to participate in three upcoming investor conferences. The events include the Morgan Stanley Technology, Media and Telecom Conference on March 4, the Jefferies Virtual Enterprise Communications Summit on March 10, and the 33rd Annual Roth Conference on March 16. Presentations will feature Rob LoCascio, CEO, and John Collins, CFO. Interested investors can access presentation copies on the company's investor relations website.

LivePerson (LPSN) reported its fourth quarter 2020 financial results, showcasing a total revenue of $102.1 million, a 29% year-over-year increase. B2B revenue reached $94.1 million, while consumer operations rose to $8.1 million. For the full year, revenue was $366.6 million, a 26% increase. The company signed 128 deals in Q4, including 10 seven-figure contracts. Despite a net loss of $13.3 million or $0.20 per share, adjusted EBITDA improved significantly to $18.2 million. LivePerson targets $458-466 million revenue for 2021, reflecting robust demand for its AI solutions.

LivePerson (Nasdaq: LPSN) has launched AI Annotator, a tool designed to automate brand-consumer conversations swiftly by leveraging agent expertise. This innovation aims to streamline the tuning process of Conversational AI, traditionally a lengthy task requiring expensive data science resources. With AI Annotator, agents can quickly identify and suggest improvements, significantly reducing optimization time. The tool is integrated into LivePerson's Conversational Cloud, enhancing customer interactions across various messaging platforms. This development could potentially lead to higher sales conversion rates and reduced operational costs.