Microsoft Dragon Copilot provides the healthcare industry's first unified voice AI assistant that enables clinicians to streamline clinical documentation, surface information and automate tasks

Rhea-AI Summary

Microsoft (MSFT) has announced Dragon Copilot, the healthcare industry's first unified voice AI assistant, combining Dragon Medical One's dictation capabilities with DAX Copilot's ambient listening features. The solution will be available in the U.S. and Canada in May 2025, followed by European markets.

The AI assistant helps streamline clinical documentation, surface information, and automate tasks across various healthcare settings. Recent data shows significant impact: clinicians save 5 minutes per patient encounter, with 70% reporting reduced burnout, and 62% indicating lower likelihood of leaving their organization. Patient satisfaction is high, with 93% reporting better overall experience.

Dragon Copilot's key features include multilanguage ambient note creation, automated tasks, medical information searches, and workflow automation. The system has already assisted over 3 million ambient patient conversations across 600 healthcare organizations in the past month.

Positive

• 5 minutes saved per patient encounter improves operational efficiency
• 70% of clinicians report reduced burnout and fatigue
• 93% of patients report better experience
• 3 million ambient patient conversations processed monthly across 600 organizations
• 62% of clinicians less likely to leave their organization, improving retention

Negative

• None.

By combining and extending the proven capabilities of Dragon Medical One (DMO) and DAX Copilot (DAX), Dragon Copilot promotes clinician well-being, increases efficiency, improves patient experiences and drives financial impact

REDMOND, Wash., March 3, 2025 /PRNewswire/ -- On Monday, Microsoft Corp. is unveiling Microsoft Dragon Copilot, the first AI assistant for clinical workflow that brings together the trusted natural language voice dictation capabilities of DMO with the ambient listening capabilities of DAX, fine-tuned generative AI and healthcare-adapted safeguards. Part of Microsoft Cloud for Healthcare, Dragon Copilot is built on a secure modern architecture that enables organizations to deliver enhanced experiences and outcomes across care settings for providers and patients alike.

Clinician burnout in the U.S. dropped from 53% in 2023 to 48% in 2024, in part due to technology advancements. However, with an aging population, and persistent burnout felt across the profession, a significant U.S. workforce shortage is projected. In response, health systems are adopting AI to streamline administrative tasks, enhance care access, and enable faster clinical insights to improve healthcare globally.

"At Microsoft, we have long believed that AI has the incredible potential to free clinicians from much of the administrative burden in healthcare and enable them to refocus on taking care of patients," said Joe Petro, corporate vice president of Microsoft Health and Life Sciences Solutions and Platforms. "With the launch of our new Dragon Copilot, we are introducing the first unified voice AI experience to the market, drawing on our trusted, decades-long expertise that has consistently enhanced provider wellness and improved clinical and financial outcomes for provider organizations and the patients they serve."   

"With Dragon Copilot, we're not just enhancing how we work in the EHR — we're tapping into a Microsoft-powered ecosystem where AI assistance extends across our organization, delivering a consistent and intelligent experience everywhere we work," said Dr. R. Hal Baker, senior vice president and chief digital and chief information officer, WellSpan Health. "It's this ability to enhance the patient experience while streamlining clinician workflows that makes Dragon Copilot such a game-changer."

Dragon Copilot combines DMO's speech capabilities, which has helped clinicians document billions of patient records, and DAX's ambient AI technology, which has assisted over 3 million ambient patient conversations across 600 healthcare organizations in the past month alone. With these ambient AI capabilities, organizations have already realized significant outcomes, with clinicians reporting five minutes saved per encounter,¹ 70% of clinicians reporting reduced feelings of burnout and fatigue,² 62% of clinicians stating they are less likely to leave their organization,³ while 93% of patients report a better overall experience.⁴

Key features of Dragon Copilot allow clinicians and other care providers across specialties to:

• Streamline documentation: Clinicians can take advantage of multilanguage ambient note creation, automated tasks and multilanguage support, personalized style and formatting, natural language dictation capabilities, speech memos, editing, customized texts, templates, AI prompts, and more in one singular user interface.
• Surface information: The embedded AI assistant functionality allows clinicians to conduct general-purpose medical information searches from trusted content sources.
• Automate tasks: New capabilities allow clinicians to automate key tasks, such as conversational orders, note and clinical evidence summaries, referral letters, and after-visit summaries, in one centralized workspace.

Clinicians working across ambulatory, inpatient, emergency departments and other care settings will benefit from Dragon Copilot's fast, accurate, secure and intuitive speech and ambient capabilities to document care, navigate electronic health record (EHR) workflows, and perform other administrative tasks. Dragon Copilot will be generally available in the U.S. and Canada in May, followed by the U.K., Germany, France and the Netherlands. Microsoft is also committed to bringing a new Dragon experience to other key markets using Dragon Medical today.

"We are aware of the administrative burnout affecting our clinicians, and the need for improved care access for our patients, and the newest evolution of Dragon represents a significant step forward in alleviating this strain," said Glen Kearns, EVP and CIO, The Ottawa Hospital. "We are thrilled to be one of the first customers in Canada to use Microsoft's ambient and generative AI technology. The newest evolution of Dragon Copilot could help alleviate documentation burden for our clinical teams."

With Microsoft's extensive healthcare industry partner ecosystem, healthcare organizations can unlock more value from Dragon Copilot by accessing new solutions and integrated offerings. These partners include leading EHR providers, independent software vendors, system integrators and cloud service providers that each play a unique role in enabling organizations to deliver meaningful outcomes using the Dragon Copilot solution.

Embracing AI innovations with a secure data estate and responsible AI
Dragon's new capabilities are built on a secure data estate and incorporate healthcare-specific clinical, chat and compliance safeguards for accurate and safe AI outputs. They also align to Microsoft's responsible AI principles to help guide AI development and use —transparency, reliability and safety, fairness, inclusiveness, accountability, privacy, and security. We remain committed to developing responsible AI by design and ensuring that these technologies positively impact both the healthcare ecosystem and broader society and will share our learnings on this journey with our customers. 

For more information on Microsoft Cloud for Healthcare, please visit the Microsoft health and life sciences press site here. For more information on Dragon Copilot, click here or visit us at booth #2221 at HIMSS.

Microsoft (Nasdaq "MSFT" @microsoft) creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more.

¹ Microsoft survey of 879 clinicians across 340 healthcare organizations using DAX Copilot; July 2024
² Microsoft survey of 879 clinicians across 340 healthcare organizations using DAX Copilot; July 2024
³ Microsoft survey of 879 clinicians across 340 healthcare organizations using DAX Copilot; July 2024
⁴ Survey of 413 patients conducted by multiple healthcare organizations whose clinicians use DAX Copilot; June 2024

 

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SOURCE Microsoft Corp.

FAQ

When will Microsoft (MSFT) Dragon Copilot be available in the US and Canada?

Dragon Copilot will be generally available in the U.S. and Canada in May 2025.

What are the key efficiency metrics of MSFT's Dragon Copilot in healthcare?

It saves clinicians 5 minutes per encounter, reduces burnout in 70% of users, and improves retention with 62% less likely to leave their organization.

How many healthcare organizations currently use MSFT's Dragon Copilot DAX technology?

600 healthcare organizations use the technology, processing over 3 million ambient patient conversations monthly.

What are the main features of Microsoft's Dragon Copilot for healthcare?

It offers multilanguage ambient note creation, automated tasks, medical information searches, and workflow automation in a unified interface.

What percentage of patients report improved experience with MSFT's Dragon Copilot?

93% of patients report a better overall experience with Dragon Copilot.