Rackspace Unveils 'RAISE': An AI-Driven Security Engine that Adapts in Real Time to Cyber Threats

Rhea-AI Summary

Rackspace Technology (NASDAQ: RXT) has announced significant AI enhancements to its Rackspace Cyber Defense Center (RCDC) through the introduction of RAISE (Rackspace AI Security Engine). This new AI-driven security system provides 24/7 threat detection and response across cloud environments.

RAISE combines human expertise with machine learning to detect patterns, recommend actions, and continuously improve through a self-learning model. The system enriches security events with contextual information, enabling faster and more decisive responses to cyber threats.

The innovation has led to Rackspace being recognized as a leader in three categories by ISG's 2025 Provider Lens™ Cybersecurity Report: Strategic Security Services, Next-Gen SOC MDR Services, and Technical Security Services.

Positive

• Introduction of innovative AI-powered security system (RAISE) for enhanced threat detection
• Recognition as leader in three cybersecurity categories by ISG
• Implementation of self-learning model for continuous improvement in security operations
• Integration of human expertise with AI automation for faster decision-making

Negative

• None.

Insights

Cybersecurity Technology Analyst

Rackspace's new AI-driven security system represents significant product innovation that strengthens their competitive position in managed security services.

Rackspace's introduction of RAISE (Rackspace AI Security Engine) marks a strategic enhancement to their security operations capabilities. This AI-driven system integrates with their Cyber Defense Center to provide 24/7 threat detection and response across hybrid environments, addressing a critical market need as organizations struggle with cybersecurity talent shortages and increasingly complex threats.

The technical architecture of RAISE stands out for its closed-loop adaptive intelligence model that continuously improves through machine learning. The system performs advanced signal processing and pattern recognition beyond what traditional security controls typically identify. By contextualizing security events with probable cause analysis, attack path mapping, and remediation recommendations, RAISE significantly reduces the cognitive load on security analysts and accelerates response times.

The industry validation from Information Services Group (ISG) in three categories (Strategic Security Services, Next-Gen SOC MDR Services, and Technical Security Services) substantiates Rackspace's strengthened market position. This external recognition provides credibility to their AI implementation approach that balances automation with human expertise.

What's particularly valuable is RAISE's ability to unify security data across diverse technology ecosystems – spanning public, private, and hybrid cloud environments – which addresses the fragmentation challenges many enterprises face with multi-cloud security operations. The system's capacity to provide business-friendly security communications also helps bridge the traditional gap between technical security teams and organizational stakeholders.

This development represents Rackspace's evolution from infrastructure provider to comprehensive security services partner, leveraging their cloud expertise to deliver integrated security operations enhanced by artificial intelligence.

AI enhancements provide 24/7 threat detection and response, unifying data across complex tech ecosystems for swift, informed action

SAN ANTONIO, Aug. 20, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology^® (NASDAQ: RXT), a leading hybrid cloud and AI solutions provider, today announced key AI-enabled enhancements to the Rackspace Cyber Defense Center (RCDC), a dedicated security operations center (SOC), to deliver around-the-clock threat detection, isolation, and remediation across public, private and hybrid cloud environments.

Driving innovation within the RCDC is the Rackspace AI Security Engine (RAISE), which bridges critical skills and resource gaps by combining human expertise with machine-driven precision. RAISE performs signal processing, detects patterns often missed by traditional controls, and recommends remediation actions using real-time trend analysis. Events are enriched with context including probable cause, attack paths, and suggested triage which allows Rackspace’s SOC engineers to act quickly and decisively.

With each incident, RAISE learns and evolves, enabling a closed-loop model of adaptive intelligence that continuously improves detection, response and communication. This self-improving model reinforces effective strategies and refines future actions, enabling faster, smarter, and more resilient cybersecurity operations over time.

“Our delivery model blends human expertise with advanced AI and automation, enabling faster, more consistent, and more confident decisions. These enhancements provide a seamless, end-to-end experience, from threat detection to resolution, which is not only efficient but also easy for stakeholders across the business to understand and act on,” said D K Sinha, President, Public Cloud at Rackspace Technology. “The RCDC combines Rackspace’s decades of operational expertise with deep telemetry insights and proprietary technology to deliver continuous, real-time protection that adapts to today’s evolving threat landscape.”

The advanced capabilities of RAISE propelled Rackspace to be recognized as a leader in cybersecurity by the Information Services Group (ISG). In its 2025 Provider Lens™ Cybersecurity – Services & Solutions Report, which highlights organizations with proven expertise in delivering advanced, end-to-end cybersecurity solutions, ISG named Rackspace a leader in three key categories: Strategic Security Services, Next-Gen SOC MDR Services, and Technical Security Services.

ISG noted the advancements of RAISE in their report and stated, “Rackspace Technology integrates AI across its SOC operations through Rackspace AI Security Engine (RAISE), accelerating threat detection and response while minimizing manual overhead. This automation enhances incident triage, reduces response times and ensures that critical security events are addressed with precision. RAISE empowers SOC analysts with contextual insights, supporting swift decision-making and improved workflows.”  

Learn more about increasing cyber resilience with the Rackspace Cyber Defense Center: Cyber Defense With Adaptive Intelligence | Rackspace Technology

About Rackspace Technology

Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.

Media Contact:
Cheryl Amerine
publicrelations@rackspace.com

FAQ

What is Rackspace's RAISE technology and how does it work?

RAISE (Rackspace AI Security Engine) is an AI-driven security system that provides 24/7 threat detection and response across cloud environments. It combines human expertise with machine learning to detect patterns, recommend actions, and continuously improve through a self-learning model.

How has Rackspace (RXT) been recognized in the cybersecurity industry?

Rackspace has been named a leader in three categories by ISG's 2025 Provider Lens™ Cybersecurity Report: Strategic Security Services, Next-Gen SOC MDR Services, and Technical Security Services.

What are the key benefits of Rackspace's new AI security enhancements?

The key benefits include 24/7 threat detection and response, real-time pattern detection, automated remediation recommendations, and a self-improving model that continuously enhances security operations over time.

How does RAISE improve Rackspace's security operations?

RAISE enriches security events with contextual information, performs signal processing, detects patterns missed by traditional controls, and provides automated remediation recommendations, enabling faster and more informed security responses.