Retail and Restaurant Brands Eliminate Complexity and Cut Costs with Sangoma’s Single-Provider Communications and Managed Network Platform

Key Terms

ucaas technical

Unified Communications as a Service (UCaaS) is a cloud-based bundle of business communication tools — such as phone calling, video meetings, messaging, and voicemail — delivered over the internet instead of on-site hardware. For investors, UCaaS matters because it shifts companies from buying and maintaining equipment to paying recurring subscription fees, creating predictable revenue for providers and signaling how widely businesses are adopting flexible, remote-ready communications, which can affect growth and valuation.

managed networking technical

Managed networking is when a company hires an outside provider to run and maintain its computer networks — like leasing a team to care for roads and traffic signals instead of doing it in-house. For investors this matters because it shifts costs from one-time capital spending to ongoing service fees, can improve reliability and security, and affects how quickly a business can scale or recover from outages, all of which influence profitability and risk.

total cost of ownership (tco) financial

Total cost of ownership (TCO) is the full sum of all expenses associated with buying, operating, maintaining, and disposing of an asset or system over its useful life, not just the upfront purchase price. For investors, TCO reveals the real long-term cost and impact on profitability—like comparing not only the sticker price of a car but also fuel, insurance, repairs, and resale value—helping expose hidden expenses and better predict returns and risks.

enterprise firewalls technical

Enterprise firewalls are hardware or software systems that sit between a company’s internal network and the outside world to monitor and control incoming and outgoing digital traffic, blocking unauthorized access and threats. For investors, they matter because strong firewall protection reduces the risk of costly data breaches, regulatory fines, and business disruption—similar to a security gate for a building that protects assets, reputation, and ongoing operations.

poe switches technical

Power over Ethernet (PoE) switches are networking devices that send both data and electrical power through the same network cable, so devices like security cameras, wireless access points or phones can run without separate power cords—think of them as a wall outlet built into an internet cable. Investors watch PoE switch sales and adoption because they signal demand for networking upgrades, recurring hardware refresh cycles and potential margins from higher-end, management-capable equipment that can drive steady revenue and service opportunities.

TORONTO--(BUSINESS WIRE)-- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) (“Sangoma” or the “Company”), a trusted industry leader uniquely offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, announced today that a global lifestyle retailer and a regional Italian restaurant chain have selected Sangoma to serve as their single, end-to-end provider for essential business communications and managed network services across their distributed locations.

The global lifestyle retailer operates more than 350 stores with continued expansion underway, while the regional Italian restaurant chain manages 21 locations with additional openings planned for 2026.

Driving Simplicity Through an Integrated Platform

Sangoma now offers bundled solutions which bring UCaaS, connectivity, and managed networking together under one provider, resolving the complexity and cost pressures retail and restaurant brands face when managing multiple vendors. Both customers were ready to move away from fragmented environments and adopt a scalable, standardized architecture for future expansion.

Key Highlights

• Both customers transitioned from fragmented, multi-vendor setups to Sangoma’s integrated communications platform
• A unified, fully managed deployment model was rolled out consistently across all existing locations
• Sangoma delivered integrated bundles combining UCaaS, connectivity, and managed networking under one contract and one support model
• Deployments included fiber or broadband, backup internet, enterprise firewalls, PoE switches, secure Wi-Fi, and UCaaS phones
• Each brand now has a scalable blueprint for future store openings

By unifying their voice and networking needs under a fully managed Sangoma environment, both brands benefit from lower Total Cost of Ownership (TCO), easier management and billing, improved reliability, and a trusted single-provider relationship that supports long-term expansion.

“These deployments are a strong reflection of Sangoma’s evolution into a fully integrated communications and networking provider,” said Charles Salameh, Chief Executive Officer of Sangoma Technologies. “Retail and restaurant brands don’t want to manage multiple vendors, invoices, and support models across hundreds of locations. Our bundled approach delivers essential communications, connectivity, and network services through a single provider — simplifying operations, reducing cost and complexity, and giving customers a scalable foundation they can confidently grow on.”

Strategic Momentum in Vertical Markets Driven by Bundled Solutions

These wins highlight Sangoma’s growing momentum in high-value verticals, where bundled solutions deliver meaningful operational and financial gains. Retailers and restaurants are prioritizing reliability, simplified management, and consistent performance across every location, and this is delivered through Sangoma’s integrated bundles that combine UCaaS, connectivity, and managed networking. Sangoma’s ability to deliver these standardized bundles at scale strengthens its position as a full-stack communications provider and fuels recurring revenue growth across targeted vertical markets.

About Sangoma

Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed services for connectivity, network, and security.

A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers.

As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.

For more information, visit www.sangoma.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251216905247/en/

Sangoma Technologies Corporation

Larry Stock, Chief Financial Officer

investorrelations@sangoma.com

Source: Sangoma Technologies Corporation