SDGE Wins Two Chartwell Awards for Excellence in Outage Operations and Communications
San Diego Gas & Electric (NYSE: SRE) has received two prestigious 2025 Chartwell Best Practices Awards for excellence in outage operations and communications. The company earned the Gold Award for its Wildfire Next Generation System (WiNGS) platform, which enhances wildfire risk reduction and outage management through real-time risk modeling and automated tracking. The Silver Award recognizes SDGE's successful communication strategy during Public Safety Power Shutoff events, reaching over 274,000 customers through multi-channel alerts in 22 languages.
The company's achievements highlight its innovative approach to community safety, including the deployment of AI-driven analytics, drone imagery, and the operation of ten Community Resource Centers to support vulnerable populations during extreme weather events.
San Diego Gas & Electric (NYSE: SRE) ha ricevuto due prestigiosi premi Chartwell Best Practices 2025 per l'eccellenza nelle operazioni di interruzione e comunicazione. L'azienda ha ottenuto il Premio Oro per la sua piattaforma Wildfire Next Generation System (WiNGS), che migliora la riduzione del rischio incendi e la gestione delle interruzioni grazie a una modellazione del rischio in tempo reale e un monitoraggio automatizzato. Il Premio Argento riconosce la strategia comunicativa efficace di SDGE durante gli eventi di interruzione di alimentazione per sicurezza pubblica, raggiungendo oltre 274.000 clienti tramite avvisi multicanale in 22 lingue.
I risultati dell'azienda evidenziano il suo approccio innovativo alla sicurezza della comunità, includendo l'uso di analisi basate sull'intelligenza artificiale, immagini da droni e la gestione di dieci Centri Risorse Comunitari per supportare le popolazioni vulnerabili durante eventi meteorologici estremi.
San Diego Gas & Electric (NYSE: SRE) ha recibido dos prestigiosos Premios Chartwell a las Mejores Prácticas 2025 por su excelencia en operaciones de cortes y comunicaciones. La compañía obtuvo el Premio Oro por su plataforma Wildfire Next Generation System (WiNGS), que mejora la reducción del riesgo de incendios forestales y la gestión de cortes mediante modelado de riesgo en tiempo real y seguimiento automatizado. El Premio Plata reconoce la exitosa estrategia de comunicación de SDGE durante los eventos de Corte de Energía por Seguridad Pública, alcanzando a más de 274,000 clientes a través de alertas multicanal en 22 idiomas.
Los logros de la empresa destacan su enfoque innovador hacia la seguridad comunitaria, incluyendo el despliegue de análisis impulsados por IA, imágenes de drones y la operación de diez Centros de Recursos Comunitarios para apoyar a poblaciones vulnerables durante eventos climáticos extremos.
샌디에이고 가스 앤 일렉트릭(NYSE: SRE)은 정전 운영 및 커뮤니케이션 분야에서 탁월함을 인정받아 두 개의 권위 있는 2025 차트웰 베스트 프랙티스 어워드를 수상했습니다. 회사는 실시간 위험 모델링과 자동 추적을 통해 산불 위험 감소 및 정전 관리를 향상시키는 Wildfire Next Generation System(WiNGS) 플랫폼으로 골드 어워드를 받았습니다. 실버 어워드는 공공 안전 전력 차단(PSPS) 이벤트 동안 SDGE의 성공적인 커뮤니케이션 전략을 인정하며, 22개 언어로 다채널 경고를 통해 274,000명 이상의 고객에게 도달했습니다.
회사의 성과는 AI 기반 분석, 드론 이미지 활용, 극한 기상 상황 시 취약 계층을 지원하는 10개의 커뮤니티 리소스 센터 운영 등 커뮤니티 안전에 대한 혁신적 접근 방식을 강조합니다.
San Diego Gas & Electric (NYSE : SRE) a reçu deux prestigieux Chartwell Best Practices Awards 2025 pour son excellence dans la gestion des pannes et la communication. L'entreprise a remporté le Prix Or pour sa plateforme Wildfire Next Generation System (WiNGS), qui améliore la réduction des risques d'incendie et la gestion des pannes grâce à une modélisation des risques en temps réel et un suivi automatisé. Le Prix Argent récompense la stratégie de communication réussie de SDGE lors des coupures de courant pour la sécurité publique, atteignant plus de 274 000 clients via des alertes multicanal en 22 langues.
Les réalisations de l'entreprise mettent en lumière son approche innovante en matière de sécurité communautaire, incluant le déploiement d'analyses pilotées par l'IA, des images par drone, et la gestion de dix centres de ressources communautaires pour soutenir les populations vulnérables lors d'événements météorologiques extrêmes.
San Diego Gas & Electric (NYSE: SRE) hat zwei prestigeträchtige Chartwell Best Practices Awards 2025 für herausragende Leistungen im Bereich Ausfallmanagement und Kommunikation erhalten. Das Unternehmen wurde mit dem Gold Award für seine Wildfire Next Generation System (WiNGS)-Plattform ausgezeichnet, die die Reduzierung von Waldbrandrisiken und das Ausfallmanagement durch Echtzeit-Risikomodellierung und automatisierte Nachverfolgung verbessert. Der Silber Award würdigt SDGEs erfolgreiche Kommunikationsstrategie während der Public Safety Power Shutoff-Ereignisse, bei denen über 274.000 Kunden mit mehrsprachigen Warnungen in 22 Sprachen erreicht wurden.
Die Erfolge des Unternehmens unterstreichen seinen innovativen Ansatz für die Sicherheit der Gemeinschaft, einschließlich des Einsatzes von KI-gestützten Analysen, Drohnenbildern und dem Betrieb von zehn Community Resource Centers zur Unterstützung gefährdeter Bevölkerungsgruppen bei extremen Wetterlagen.
- Recognition with two prestigious Chartwell Awards for operational and communication excellence
- Implementation of advanced WiNGS platform with real-time risk modeling and AI-driven analytics
- Successful communication reach to over 274,000 customers in 22 languages during critical events
- Enhanced infrastructure with new Wildfire and Climate Resilience Center (WCRC) opened in 2024
- None.
"These awards reflect SDGE's unwavering commitment to safety, innovation, and customer-focused service," said Kevin Geraghty, chief operating officer and chief safety officer for SDGE. "By combining cutting-edge technology with compassionate, proactive outreach, we're setting a national standard for protecting communities during extreme weather."
Operational Excellence Through Innovation
The Gold Award underscores the critical role of SDGE's Wildfire Next Generation System (WiNGS) platform in helping to reduce wildfire risks and outage impacts. Recent upgrades to WiNGS introduced three key benefits:
- Real-Time Risk Modeling: Integration of weather data, drone imagery, and AI-driven analytics facilitates enhanced de-energization decisions to serve customers more effectively.
- Temporary Construction Visibility: Automated tracking of temporary poles and infrastructure enhances risk assessments to aid in mitigating Public Safety Power Shutoff (PSPS) impacts.
- Proactive Community Protection: Enhanced geospatial tools allow crews to prioritize high-risk areas in an effort to restore power faster and reduce disruptions to vulnerable communities.
Proactive Communication During Crisis
The Silver Award recognizes SDGE's execution of a multi-layered communication strategy during multiple Public Safety Power Shutoff (PSPS) events prompted by historic
- Multi-Channel Alerts: Notifications delivered via text, email, voice messages, and the SDGE mobile app in 22 languages, including American Sign Language.
- Community Relationships: Coordination with public safety agencies, tribal nations, and critical facilities to enhance real-time awareness and resource deployment.
- Support for Vulnerable Populations: Activating ten Community Resource Centers, personalizing outreach to medical baseline customers, and providing essentials like Wi-Fi, generators and emergency housing.
- Social Media Engagement: Real-time updates, multilingual content, and myth-busting posts across platforms.
SDGE continues to build on its reputation as a national leader in utility wildfire mitigation, leveraging cutting-edge technology and innovations like the newly opened Wildfire and Climate Resilience Center (WCRC) in 2024. The WCRC enhances real-time outage coordination and emergency operations, underscoring SDGE's focus on resilience and safety.
To learn more about SDGE and its initiatives, visit SDGEtoday.com.
About SDGE
SDGE is an innovative energy delivery company that provides clean, safe and reliable energy to better the lives of the people it serves in
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SOURCE San Diego Gas & Electric (SDGE)
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