SDGE Wins Two Chartwell Awards for Excellence in Outage Operations and Communications

Rhea-AI Summary

San Diego Gas & Electric (NYSE: SRE) has received two prestigious 2025 Chartwell Best Practices Awards for excellence in outage operations and communications. The company earned the Gold Award for its Wildfire Next Generation System (WiNGS) platform, which enhances wildfire risk reduction and outage management through real-time risk modeling and automated tracking. The Silver Award recognizes SDGE's successful communication strategy during Public Safety Power Shutoff events, reaching over 274,000 customers through multi-channel alerts in 22 languages.

The company's achievements highlight its innovative approach to community safety, including the deployment of AI-driven analytics, drone imagery, and the operation of ten Community Resource Centers to support vulnerable populations during extreme weather events.

Positive

• Recognition with two prestigious Chartwell Awards for operational and communication excellence
• Implementation of advanced WiNGS platform with real-time risk modeling and AI-driven analytics
• Successful communication reach to over 274,000 customers in 22 languages during critical events
• Enhanced infrastructure with new Wildfire and Climate Resilience Center (WCRC) opened in 2024

Negative

• None.

SAN DIEGO, July 28, 2025 /PRNewswire/ -- San Diego Gas & Electric (SDGE) announced today that it has been honored with two 2025 Chartwell Best Practices Awards: the Gold Award for Excellence in Outage Operations and the Silver Award for Excellence in Outage Communications. The awards recognize SDGE's leadership in safeguarding communities during extreme weather events and advancing innovative technologies to help reduce wildfire risks and power outages.

"These awards reflect SDGE's unwavering commitment to safety, innovation, and customer-focused service," said Kevin Geraghty, chief operating officer and chief safety officer for SDGE. "By combining cutting-edge technology with compassionate, proactive outreach, we're setting a national standard for protecting communities during extreme weather."

Operational Excellence Through Innovation
The Gold Award underscores the critical role of SDGE's Wildfire Next Generation System (WiNGS) platform in helping to reduce wildfire risks and outage impacts. Recent upgrades to WiNGS introduced three key benefits:

• Real-Time Risk Modeling: Integration of weather data, drone imagery, and AI-driven analytics facilitates enhanced de-energization decisions to serve customers more effectively.
• Temporary Construction Visibility: Automated tracking of temporary poles and infrastructure enhances risk assessments to aid in mitigating Public Safety Power Shutoff (PSPS) impacts.
• Proactive Community Protection: Enhanced geospatial tools allow crews to prioritize high-risk areas in an effort to restore power faster and reduce disruptions to vulnerable communities.

Proactive Communication During Crisis
The Silver Award recognizes SDGE's execution of a multi-layered communication strategy during multiple Public Safety Power Shutoff (PSPS) events prompted by historic Santa Ana winds and extreme fire weather in December 2024 and January 2025. During this period, SDGE successfully informed more than 274,000 customers through coordinated outreach efforts. Key efforts included:

• Multi-Channel Alerts: Notifications delivered via text, email, voice messages, and the SDGE mobile app in 22 languages, including American Sign Language.
• Community Relationships: Coordination with public safety agencies, tribal nations, and critical facilities to enhance real-time awareness and resource deployment.
• Support for Vulnerable Populations: Activating ten Community Resource Centers, personalizing outreach to medical baseline customers, and providing essentials like Wi-Fi, generators and emergency housing.
• Social Media Engagement: Real-time updates, multilingual content, and myth-busting posts across platforms.

SDGE continues to build on its reputation as a national leader in utility wildfire mitigation, leveraging cutting-edge technology and innovations like the newly opened Wildfire and Climate Resilience Center (WCRC) in 2024. The WCRC enhances real-time outage coordination and emergency operations, underscoring SDGE's focus on resilience and safety.

To learn more about SDGE and its initiatives, visit SDGEtoday.com.

About SDGE
SDGE is an innovative energy delivery company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by increasing energy delivered from low or zero-carbon sources; accelerating the adoption of electric vehicles; and investing in innovative technologies to ensure the reliable operation of the region's infrastructure for generations to come. SDGE is a recognized leader in its industry and community, as demonstrated by being named Corporate Partner of the Year at the San Diego Business Journal's Nonprofit & Corporate Citizenship Awards and receiving PA Consulting's ReliabilityOne^® Award for Outstanding Reliability Performance for 18 consecutive years. SDGE is a subsidiary of Sempra (NYSE: SRE), a leading North American energy infrastructure company. For more information, visit SDGEtoday.com or connect with SDGE on social media @SDGE.

View original content to download multimedia:https://www.prnewswire.com/news-releases/sdge-wins-two-chartwell-awards-for-excellence-in-outage-operations-and-communications-302513419.html

SOURCE San Diego Gas & Electric (SDGE)

FAQ

What awards did San Diego Gas & Electric (SRE) win in 2025?

SDGE won two 2025 Chartwell Best Practices Awards: the Gold Award for Excellence in Outage Operations and the Silver Award for Excellence in Outage Communications.

How many customers did SDGE reach during their Public Safety Power Shutoff events?

SDGE successfully informed over 274,000 customers through coordinated outreach efforts during PSPS events in December 2024 and January 2025.

What is SDGE's WiNGS platform and what does it do?

The Wildfire Next Generation System (WiNGS) is a platform that combines weather data, drone imagery, and AI-driven analytics to enhance de-energization decisions, track temporary infrastructure, and help reduce wildfire risks and outage impacts.

How does SDGE support vulnerable populations during power shutoffs?

SDGE supports vulnerable populations by operating ten Community Resource Centers, providing Wi-Fi and generators, offering emergency housing, and conducting personalized outreach to medical baseline customers.

In how many languages does SDGE provide customer notifications?

SDGE provides notifications in 22 languages, including American Sign Language, through multiple channels including text, email, voice messages, and their mobile app.