Telus Intl Cda Inc Stock Price, News & Analysis

TELUS International (NYSE & TSX: TIXT) will announce its Q1 2022 results on May 6, 2022, before North American market opening. A conference call is scheduled for the same day at 10:30 a.m. ET / 7:30 a.m. PT, where management will discuss the results and answer questions from pre-qualified analysts. A live webcast will be available on the TELUS International Investor Relations website, with a replay accessible afterward.

Survey results from TELUS International highlight consumer preferences in customer service, revealing that 60% would prefer a poor experience over sitting in traffic. On National Customer Appreciation Day, 49% prefer phone support, while 44% state no excuse justifies poor service. Further, 64% favor personalized experiences over efficiency. Additionally, the survey indicates a demand for faster and more personalized interactions. These insights emphasize the need for brands to innovate in customer experience delivery through technology and human engagement to enhance satisfaction and loyalty.

TELUS International (NYSE: TIXT) has been recognized as a Leader in NelsonHall’s NEAT assessment for Customer Experience (CX) Operations Transformation. The company excelled in all subcategories: revenue generation, CX improvement, and cost optimization. This acknowledgment highlights TELUS International's capability in digital transformation by leveraging cloud, AI, analytics, and automation. The assessment also commends its robust trust and safety practices and its innovative data solutions, which enhances its market differentiation.

TELUS International (TIXT, TU) reported a strong performance for Q4 2021, achieving $600 million in revenue, a 36% increase year-over-year. The full year revenue reached $2,194 million, up 39% from the previous year. Q4 net income was $36 million, with diluted EPS of $0.13. Adjusted EBITDA for Q4 was $143 million, a 12% increase year-over-year. The company anticipates continued double-digit growth for 2022, expecting revenues between $2,550 to $2,600 million. Management highlighted successful new client acquisitions and improved liquidity, signaling a robust financial position heading into the new year.

TELUS International conducted a survey revealing that a negative customer experience is the main reason U.S. consumers, across all ages, would speak poorly about a brand. The study, which involved 2,000 U.S. respondents, highlighted the critical role of social media in brand awareness and purchasing decisions, with 79% of Gen Z purchasing via social media ads. Additionally, 65% of respondents expect automation in their customer journey, with a strong preference for AI-driven support, especially among Millennials.

TELUS International (NYSE: TIXT) will announce its fourth quarter 2021 results on February 10, 2022, before the North American market opens. A conference call led by management will follow at 10:30 a.m. (ET) to discuss the results, including a Q&A session with analysts. Investors can access the live webcast on the TELUS International Investor Relations website, which will also host a replay afterward. The company is recognized for delivering innovative digital solutions that enhance customer experience across various sectors.

TELUS International (TIXT) announced the appointment of Dr. Lucy Rattrie as Global Director of Workplace Wellbeing, enhancing its focus on mental health and wellness for over 60,000 employees. Dr. Rattrie, an expert in psycho-social stress management, joins a dedicated team to develop resources aimed at preventative wellness practices. The company highlights the critical role of content moderators as 'digital first responders' in ensuring safe online environments. TELUS International emphasizes its commitment to employee wellbeing and community support, reinforcing its position as a leading employer in the industry.

TELUS International (NYSE:TIXT) has been named a Platinum Preferred Partner of Automation Anywhere, facilitating the delivery of automated solutions via Google Cloud. This collaboration focuses on the end-to-end development of robotic process automation (RPA) solutions, enhancing efficiency and accuracy for businesses. The partnership aims to support organizations in their digital transformation journeys, providing RPA-as-a-Service globally. TELUS International’s track record in leveraging intelligent automation is positioned to drive large-scale transformation projects.