Telus Intl Cda Inc Stock Price, News & Analysis

TELUS International survey highlights a trend where 50% of enterprises now rely on a single customer experience (CX) provider, with 51% utilizing this model in the past year. The survey conducted by Ryan Strategic Advisory revealed a significant shift in consolidating CX partners, up from 27% five years ago. Additionally, 40% of executives would switch providers if comprehensive digital services are unavailable. This trend reflects a demand for more complex, end-to-end solutions due to evolving market needs and digital adoption accelerated by the pandemic.

TELUS International (TIXT), a digital customer experience innovator, held its annual general meeting on May 20, 2022. All eleven director nominees, including Darren Entwistle as Chair, were successfully elected with over 99% of the votes. Deloitte LLP was appointed as the Company’s auditors with unanimous support. This meeting reinforces TELUS International's governance and commitment to growth as it continues to provide next-generation digital solutions across various high-growth sectors.

TELUS International (NYSE:TIXT) has launched its Better Together campaign aimed at assisting enterprises in selecting the right partners for enhancing their customer experience (CX), AI data solutions, and cloud services.

A survey of 100 enterprise technology executives showed that 89% considered CX a high priority, with 84% planning to collaborate with external providers to meet their objectives in 2022. The campaign includes four IDC Info Snapshots outlining key criteria for selecting a CX partner, emphasizing the transformative potential of the right collaborations.

A recent global survey by TELUS International reveals that 74% of consumers are influenced by social media ads, with 71% making purchases through these channels in the past year. Additionally, 88% consult online reviews before buying, and 41% do so consistently. Negative reviews impact purchasing decisions 88% of the time. The survey highlights the importance of brands maintaining a strong digital presence and a robust content moderation strategy to foster consumer trust and loyalty. The findings emphasize how crucial it is for brands to make positive first impressions online.

Taoglas Waste Technologies has partnered with TELUS to enhance waste management systems using advanced technology. This collaboration combines TELUS Smart City solutions with Taoglas Waste Insights software, aiming to improve efficiency and sustainability in urban waste management. With over 2 billion tons of municipal solid waste produced annually, the partnership seeks to address the impending waste crisis through better tracking, reduced operational costs, and lower environmental impact via decreased CO2 emissions.

TELUS International (TIXT) reported strong Q1 2022 results with revenue of $599 million, a 19% increase year-over-year. Net income surged to $34 million, up from $3 million in Q1 2021, and diluted EPS rose to $0.13 from $0.01. Adjusted EBITDA reached $142 million, reflecting a 10% year-over-year growth, and free cash flow jumped by 450% to $99 million. The company also increased its workforce by approximately 5,800 members. For 2022, TELUS International expects revenue between $2.55 billion and $2.6 billion, projecting continued robust growth.

TELUS International (NYSE & TSX: TIXT) will announce its Q1 2022 results on May 6, 2022, before North American market opening. A conference call is scheduled for the same day at 10:30 a.m. ET / 7:30 a.m. PT, where management will discuss the results and answer questions from pre-qualified analysts. A live webcast will be available on the TELUS International Investor Relations website, with a replay accessible afterward.

Survey results from TELUS International highlight consumer preferences in customer service, revealing that 60% would prefer a poor experience over sitting in traffic. On National Customer Appreciation Day, 49% prefer phone support, while 44% state no excuse justifies poor service. Further, 64% favor personalized experiences over efficiency. Additionally, the survey indicates a demand for faster and more personalized interactions. These insights emphasize the need for brands to innovate in customer experience delivery through technology and human engagement to enhance satisfaction and loyalty.