Telus Intl Cda Inc Stock Price, News & Analysis

Taoglas Waste Technologies has partnered with TELUS to enhance waste management systems using advanced technology. This collaboration combines TELUS Smart City solutions with Taoglas Waste Insights software, aiming to improve efficiency and sustainability in urban waste management. With over 2 billion tons of municipal solid waste produced annually, the partnership seeks to address the impending waste crisis through better tracking, reduced operational costs, and lower environmental impact via decreased CO2 emissions.

TELUS International (TIXT) reported strong Q1 2022 results with revenue of $599 million, a 19% increase year-over-year. Net income surged to $34 million, up from $3 million in Q1 2021, and diluted EPS rose to $0.13 from $0.01. Adjusted EBITDA reached $142 million, reflecting a 10% year-over-year growth, and free cash flow jumped by 450% to $99 million. The company also increased its workforce by approximately 5,800 members. For 2022, TELUS International expects revenue between $2.55 billion and $2.6 billion, projecting continued robust growth.

TELUS International (NYSE & TSX: TIXT) will announce its Q1 2022 results on May 6, 2022, before North American market opening. A conference call is scheduled for the same day at 10:30 a.m. ET / 7:30 a.m. PT, where management will discuss the results and answer questions from pre-qualified analysts. A live webcast will be available on the TELUS International Investor Relations website, with a replay accessible afterward.

Survey results from TELUS International highlight consumer preferences in customer service, revealing that 60% would prefer a poor experience over sitting in traffic. On National Customer Appreciation Day, 49% prefer phone support, while 44% state no excuse justifies poor service. Further, 64% favor personalized experiences over efficiency. Additionally, the survey indicates a demand for faster and more personalized interactions. These insights emphasize the need for brands to innovate in customer experience delivery through technology and human engagement to enhance satisfaction and loyalty.

TELUS International (NYSE: TIXT) has been recognized as a Leader in NelsonHall’s NEAT assessment for Customer Experience (CX) Operations Transformation. The company excelled in all subcategories: revenue generation, CX improvement, and cost optimization. This acknowledgment highlights TELUS International's capability in digital transformation by leveraging cloud, AI, analytics, and automation. The assessment also commends its robust trust and safety practices and its innovative data solutions, which enhances its market differentiation.

TELUS International (TIXT, TU) reported a strong performance for Q4 2021, achieving $600 million in revenue, a 36% increase year-over-year. The full year revenue reached $2,194 million, up 39% from the previous year. Q4 net income was $36 million, with diluted EPS of $0.13. Adjusted EBITDA for Q4 was $143 million, a 12% increase year-over-year. The company anticipates continued double-digit growth for 2022, expecting revenues between $2,550 to $2,600 million. Management highlighted successful new client acquisitions and improved liquidity, signaling a robust financial position heading into the new year.

TELUS International conducted a survey revealing that a negative customer experience is the main reason U.S. consumers, across all ages, would speak poorly about a brand. The study, which involved 2,000 U.S. respondents, highlighted the critical role of social media in brand awareness and purchasing decisions, with 79% of Gen Z purchasing via social media ads. Additionally, 65% of respondents expect automation in their customer journey, with a strong preference for AI-driven support, especially among Millennials.

TELUS International (NYSE: TIXT) will announce its fourth quarter 2021 results on February 10, 2022, before the North American market opens. A conference call led by management will follow at 10:30 a.m. (ET) to discuss the results, including a Q&A session with analysts. Investors can access the live webcast on the TELUS International Investor Relations website, which will also host a replay afterward. The company is recognized for delivering innovative digital solutions that enhance customer experience across various sectors.