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Teleperformance (TLPFY) delivers AI-enhanced customer experience solutions and digital business services across 100 countries. This news hub provides investors and stakeholders with essential updates on strategic developments, operational milestones, and technological innovations shaping the global leader in outsourced digital transformation services.
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Teleperformance's operations in Indonesia have been certified as a Great Place to Work® for three consecutive years, establishing a benchmark for the local Business Process Outsourcing industry. Over 4,000 employees contributed to this recognition, reflecting strong trust and pride within the organization. Teleperformance Indonesia also recently won a Global Contact Center World Award, showcasing its exceptional customer service practices. CEO Jose Bezanilla emphasized the importance of prioritizing employee needs during challenging times. The company continues to seek global talent for diverse job opportunities.
Teleperformance (TLPFY) received the 2022 Europe Market Leadership Award from Frost & Sullivan for its innovative approach in the customer experience outsourcing services sector. The company integrates automation and data analytics to enhance service delivery and reduce costs. Through a machine-first strategy, TP transforms operational challenges into revenue-generating opportunities. The award highlights TP's commitment to digital transformation and service differentiation, reflecting its strong market presence across 88 countries and its ability to adapt in a rapidly evolving digital landscape.
Teleperformance has been recognized as a Great Place to Work in Malaysia for the third consecutive year, achieving high trust ratings from its 2,600 employees. This certification represents a significant milestone for the Malaysian BPO industry. The company operates three facilities in Malaysia, with 76% of its workforce currently remote. Teleperformance's commitment to employee care is reflected globally, with over 97% of its staff in recognized great employer operations. In 2021, it reported €7,115 million in revenue and €557 million in net profit.
Teleperformance has launched its 12th annual For Fun Festival, an art competition open to the public, celebrating diversity and talent in art, music, and dance. The 2022 festival featured its first Metaverse event and a performance by Grammy winner Norah Jones. The music category garnered over 75 million views on social media, showcasing finalists from the Philippines and Colombia. Teleperformance encourages submissions across remaining categories via TikTok and Instagram until December 12, 2022.
Teleperformance, a global leader in outsourced customer experience management, reported as of July 31, 2022, a total of 59,120,842 shares in its capital and 60,370,395 gross voting rights. The company operates in 88 countries with around 420,000 employees, providing digital solutions to optimize business processes. In 2021, Teleperformance achieved consolidated revenue of €7,115 million (US$8.4 billion) and a net profit of €557 million. The shares are traded on Euronext Paris and are included in key indices like the CAC 40 and MSCI Global Standard.
Teleperformance has filed its Half-year Financial Report as of June 30, 2022, with the French Market Authority. The report is accessible on both the AMF and Teleperformance's official website. In 2021, the company reported consolidated revenue of €7,115 million (approximately US$8.4 billion) and a net profit of €557 million. Teleperformance operates globally, maintaining a workforce of nearly 420,000 employees across 88 countries, offering a range of customer experience and digital solutions.
Teleperformance reported significant growth in its first-half 2022 results, with total revenue reaching €3,946 million, a 15.0% increase compared to the previous year. The like-for-like growth was 5.5%, and 12.9% when excluding Covid-related contracts. The EBITA margin improved to 14.3%, up from 14.0% in H1 2021. The Group confirmed its 2022 targets for revenue growth and margin expansion, despite the challenge of lower revenue from Covid support contracts. The positive dynamics were driven by strong performances in social media, healthcare, and travel sectors.
Teleperformance announced a significant donation to the International Committee of the Red Cross to aid those affected by the ongoing conflict in
Teleperformance has been added to the Vérité40 index on June 16, 2022, recognizing its commitment to reducing carbon emissions. Rated with an A Carbon Score, the highest possible, by Axylia, Teleperformance ranks among the top 35 French companies capable of covering their carbon costs. This achievement reflects the company's goal of achieving carbon neutrality by 2040, previously acknowledged by the Science Based Targets initiative. In 2021, Teleperformance reported consolidated revenue of €7,115 million and a net profit of €557 million.