Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings (NASDAQ: TTEC) has achieved Silver Certification in Management Leadership for Tomorrow's (MLT) Black Equity at Work program, demonstrating progress in advancing racial equity. The certification recognizes TTEC's commitment across core business functions including hiring, promotion, compensation, and workplace inclusion.

The certification followed a rigorous evaluation process assessing the company's progress in key areas: Black representation at all levels, inclusive workplace culture, fair compensation practices, and employee development opportunities. TTEC's employee resource group, Champions of Color, has been instrumental in fostering an inclusive environment through various initiatives and cultural celebrations.

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been named Cisco Reimagine Customer Experiences Partner of the Year for the Americas. The company achieved 44% year-over-year growth in bookings with Cisco in FY24. TTEC Digital has expanded its services with new offerings including WxCC Jet and InteractionSync for Cisco Webex Contact Center, while focusing on the commercial space with Webex Enterprise Contact Center solutions.

As a 20-year Cisco partner and five-time partner of the year winner, TTEC Digital was the first to implement Cisco Contact Center in the cloud. The company serves various sectors including banking, healthcare, insurance, and government services, combining CX strategy with technology solutions.

TTEC Holdings (NASDAQ: TTEC) has released its top five Customer Experience (CX) trends for 2025, highlighting the convergence of AI, data, and global connectivity. The trends include: Borderless CX utilizing AI-powered translation tools; Advanced Data Insights for improved omnichannel strategies; AI in Self-Service combining autonomous agents with human support; Redefining the CX Workforce through AI-enhanced training; and Unlocking Customer Value through integrated sales efforts and data-driven insights.

The company emphasizes 2025 as a pivotal year where practical execution will supersede technological hype, focusing on building robust foundations for seamless customer experiences and operational readiness.

TTEC Digital has successfully implemented initial phases of a global sales process optimization (SPO) program for Westcon-Comstor, a global technology distributor. The program, active in 62 countries, has achieved notable results including: over 1,700 users with 92% adoption rate for daily sales activities and 158,000 new sales leads. The implementation began with a pilot in 2023 followed by a global rollout in 2024, focusing on streamlining sales processes, unifying data, and empowering teams with modern tools through Microsoft Dynamics 365 Sales platform.

TTEC Digital, a division of TTEC Holdings Inc. (NASDAQ: TTEC), has been named a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. The recognition follows TTEC's earlier designation as a Leader in Everest Group's 2024 Customer Experience Management Services assessment. The evaluation highlights TTEC Digital's strengths in delivering value through digital services, client relationships, and strategic market approach. The company's focus includes leveraging AI, data analytics, and automation to enhance customer experience for mid-market enterprises.

TTEC Holdings celebrates significant growth in India, marking one-year anniversaries of its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio. With 24 years of operations in India, TTEC has added 800 positions over the past year, bringing total employment to approximately 3,500 across locations including Ahmedabad and Chennai.

The Mumbai center delivers customer support and operational efficiency for global clients across healthcare, banking, financial services, insurance, and tech support. The Hyderabad studio serves as a hub for CX hyperscaler platforms, focusing on Contact Center, CRM, and AI & Analytics solutions.

TTEC's Indian workforce features 32% women, 82% degree holders, and 21% engineers. The company is recognized as a Great Place to Work® in India and among the Best Companies to Work for in Asia.

TTEC announced its third quarter 2024 financial results, reporting a 12.2% decline in revenue to $529.4 million compared to the prior year. The company posted a GAAP net loss of $19.0 million and a negative $0.40 fully diluted net loss per share. Adjusted EBITDA was $50.3 million, or 9.5% of revenue. Cash flow from operations was a negative $91.4 million, primarily impacted by the discontinuation of the accounts receivable factoring facility. TTEC's net debt increased to $931.5 million. Segment-wise, TTEC Digital revenue fell 13.2% to $115.7 million, while TTEC Engage revenue decreased 11.9% to $413.8 million. The company sold a real estate asset for $45.5 million to reduce debt and suspended its semi-annual cash dividend. Full-year 2024 guidance projects revenue of $2,210M-$2,260M and Non-GAAP EPS of $0.64-$0.83.

TTEC Holdings announced that its Special Committee has retained Rothschild & Co as financial advisor and Skadden, Arps, Slate, Meagher & Flom LLP as legal advisor. These appointments are to evaluate the unsolicited proposal from CEO Kenneth Tuchman to acquire remaining shares at $6.85 per share, received on September 27, 2024. The Special Committee is reviewing the proposal and potential alternatives, with no decision made yet. No immediate action is required from stockholders, and there's no guarantee of a definitive agreement or transaction completion.

TTEC Holdings has been named a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas for the fourth consecutive year, while maintaining its Major Contender status in APAC and EMEA regions. The recognition highlights TTEC's excellence in delivering AI-enhanced CX solutions through its extensive delivery footprint and strategic partnerships with major tech providers.

The company's strengths include its workforce of over 50,000 agents, advanced AI-driven tools like RealSkill and LetMeKnow, and innovative engagement models such as SandCastleCX and SurroundCX. TTEC's global expansion into Colombia, Egypt, Malaysia, South Africa, and Rwanda, combined with its focus on digital transformation and AI-powered solutions, reinforces its position as a trusted global CXM partner.