Unisys Wins Two Gold Awards for Customer Experience Excellence

Unisys (NYSE: UIS) received two Gold Awards at the 2025 European Contact Centre and Customer Support Association (ECCCSA) Best Customer Experience Annual Awards on December 5, 2025.

Rhea-AI Summary

Unisys (NYSE: UIS) received two Gold Awards at the 2025 European Contact Centre and Customer Support Association (ECCCSA) Best Customer Experience Annual Awards on December 5, 2025.

The company won Best Pan European Customer Contact Operation and Best Outsourced Contact Center of the Year, awarded to its Digital Workplace Solutions (DWS) team for personalized service and use of innovative technology. This marks Unisys' fourth consecutive year winning Gold at ECCCSA and the first year DWS earned two Gold Awards in a single year.

ECCCSA is in its 25th year and selects winners through a rigorous judging process focused on innovation, operational efficiency, and customer service excellence.

Argus Dec 5 session

+0.36% close to close Open Argus

Details

News Market Reaction – UIS

In the Dec 5 session, UIS gained 0.36%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement highlights Unisys’ customer experience strength, with two ECCCSA Gold Awards in 20...

Analysis

This announcement highlights Unisys’ customer experience strength, with two ECCCSA Gold Awards in 2025, its fourth consecutive Gold year and the first time its Digital Workplace Solutions team captured two Golds in one cycle. The recognition focuses on Pan-European and outsourced contact operations. In context of recent AI and digital workplace accolades, investors may watch how such recognition translates into revenue and margin trends alongside previously reported losses and debt issuance.

Key Figures

Gold awards 2025: 2 awards Consecutive Gold years: 4 years ECCCSA program age: 25th year

Gold awards 2025

2 awards

ECCCSA 2025 Best Customer Experience Annual Awards

Consecutive Gold years

4 years

Fourth consecutive year Unisys earned Gold from ECCCSA

ECCCSA program age

25th year

Longevity of the European Contact Centre and Customer Support Association program

Historical Context

5 past events · Latest: Dec 09

5 events

1. Dec 09

   AI workplace report

   24h Move

   +0.7%

   Released Digital Workplace Insights Report 2025 highlighting AI-driven performance gains.

2. Dec 08

   Analyst recognition

   24h Move

   -1.4%

   Named Leader in Avasant’s Digital Workplace Services 2025 RadarView.

3. Dec 05

   Customer awards win

   24h Move

   +0.4%

   Won two ECCCSA Gold Awards for Pan-European and outsourced contact operations.

4. Dec 04

   Innovation program

   24h Move

   +1.8%

   Opened registration for 17th annual Unisys Innovation Program in India.

5. Dec 02

   AI leadership rating

   24h Move

   -0.8%

   Named global Leader in ISG’s 2025 Generative AI Services Provider Lens.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

outsourced contact center

1 terms

outsourced contact center technical

"Best Outsourced Contact Center of the Year" during the ECCCSA's awards celebration."

An outsourced contact center is a third-party service that handles a company’s customer interactions — phone calls, emails, chats and support tickets — instead of those tasks being done in-house. Investors care because contracting this work can lower operational costs and let a company scale faster, but it also affects customer satisfaction, brand reputation and operational risk much like hiring an external receptionist influences how customers experience a business.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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The company was honored for the Pan-European Contact Operation and Outsourced Contact Center at the European Contact Centre and Customer Support Association's Gala

LONDON and BLUE BELL, Pa., Dec. 5, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) received two Gold Awards at the 2025 European Contact Centre and Customer Support Association (ECCCSA) Best Customer Experience Annual Awards. The company was recognized as "Best Pan European Customer Contact Operation" and "Best Outsourced Contact Center of the Year" during the ECCCSA's awards celebration.

The Unisys Digital Workplace Solutions (DWS) team was recognized for delivering personalized service and leveraging innovative technology to enhance client experiences. The team's proactive approach and commitment to excellence have empowered Unisys to maintain industry-leading standards in customer service.

"We are extremely proud of this year's ECCCSA honors, which celebrate the exceptional work of our European team in a very competitive market," said Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys. "Every day, our dedicated team works to deliver advanced digital workplace solutions that transform and engage employees in their dynamic environments."

This is the fourth consecutive year Unisys has earned a Gold recognition from ECCCSA, and it is the first time the company's DWS business has received two Gold Awards in one year. In 2024, Unisys received Gold for "Best Customer Experience Practice."

Now in its 25^th year, the ECCCSA program is Europe's longest-running and most respected customer contact awards. Winners are selected through a rigorous judging process that recognizes innovation, operational efficiency, and commitment to customer service excellence.

Visit the ECCCSA website for more information on the award program and the complete list of 2025 winners. To learn more about how Unisys can help you optimize your digital workplace, visit Digital Workplace Solutions.

About Unisys 

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

RELEASE NO.: 1205/10034
Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.
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SOURCE Unisys Corporation

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What awards did Unisys (UIS) win at the ECCCSA on December 5, 2025?

Unisys won Best Pan European Customer Contact Operation and Best Outsourced Contact Center of the Year at the 2025 ECCCSA awards.

How many consecutive years has Unisys (UIS) received Gold recognition from ECCCSA?

Unisys has received Gold recognition from ECCCSA for four consecutive years.

Why did Unisys (UIS) receive the ECCCSA Gold Awards for 2025?

The awards recognized Unisys DWS for personalized service, innovative technology, and a proactive approach to customer experience.

Is this the first time Unisys Digital Workplace Solutions (DWS) won two Gold Awards in one year?

Yes, 2025 is the first time DWS earned two Gold Awards in a single year for Unisys.

What does the ECCCSA judging process emphasize for winners like Unisys (UIS)?

ECCCSA selects winners through a rigorous process emphasizing innovation, operational efficiency, and customer service excellence.