Unisys Wins Two Gold Awards for Customer Experience Excellence
Rhea-AI Summary
Unisys (NYSE: UIS) received two Gold Awards at the 2025 European Contact Centre and Customer Support Association (ECCCSA) Best Customer Experience Annual Awards on December 5, 2025.
The company won Best Pan European Customer Contact Operation and Best Outsourced Contact Center of the Year, awarded to its Digital Workplace Solutions (DWS) team for personalized service and use of innovative technology. This marks Unisys' fourth consecutive year winning Gold at ECCCSA and the first year DWS earned two Gold Awards in a single year.
ECCCSA is in its 25th year and selects winners through a rigorous judging process focused on innovation, operational efficiency, and customer service excellence.
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News Market Reaction
On the day this news was published, UIS gained 0.36%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Market Reality Check
Peers on Argus
UIS gained 8.21% while peers were mixed: III (-1.32%), TTEC (+1.04%), CTM (+0.87%), CSPI (+1.23%), TDTH (-7.51%), with only TDTH appearing in momentum scans (+9.04%). This points to stock-specific strength rather than a broad sector move.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Dec 09 | AI workplace report | Positive | +0.7% | Released Digital Workplace Insights Report 2025 highlighting AI-driven performance gains. |
| Dec 08 | Analyst recognition | Positive | -1.4% | Named Leader in Avasant’s Digital Workplace Services 2025 RadarView. |
| Dec 05 | Customer awards win | Positive | +0.4% | Won two ECCCSA Gold Awards for Pan-European and outsourced contact operations. |
| Dec 04 | Innovation program | Positive | +1.8% | Opened registration for 17th annual Unisys Innovation Program in India. |
| Dec 02 | AI leadership rating | Positive | -0.8% | Named global Leader in ISG’s 2025 Generative AI Services Provider Lens. |
Recent positive recognition and AI-related news have typically led to modest, mixed price reactions, with a slight tilt toward alignment on upbeat announcements.
Over late 2025, Unisys reported several recognition- and innovation-focused milestones. On Dec. 2 and Dec. 9, it was named a global Leader in an ISG Generative AI report and released its Digital Workplace Insights Report 2025, with small mixed price moves. Additional positive news included leadership status in Avasant’s Digital Workplace Services 2025 RadarView, the launch of the 17th Unisys Innovation Program on Dec. 4, and the ECCCSA double Gold Awards on Dec. 5. These events collectively highlight a focus on digital workplace and AI capabilities, with generally modest trading responses.
Market Pulse Summary
This announcement highlights Unisys’ customer experience strength, with two ECCCSA Gold Awards in 2025, its fourth consecutive Gold year and the first time its Digital Workplace Solutions team captured two Golds in one cycle. The recognition focuses on Pan-European and outsourced contact operations. In context of recent AI and digital workplace accolades, investors may watch how such recognition translates into revenue and margin trends alongside previously reported losses and debt issuance.
Key Terms
outsourced contact center technical
AI-generated analysis. Not financial advice.
The company was honored for the Pan-European Contact Operation and Outsourced Contact Center at the European Contact Centre and Customer Support Association's Gala
The Unisys Digital Workplace Solutions (DWS) team was recognized for delivering personalized service and leveraging innovative technology to enhance client experiences. The team's proactive approach and commitment to excellence have empowered Unisys to maintain industry-leading standards in customer service.
"We are extremely proud of this year's ECCCSA honors, which celebrate the exceptional work of our European team in a very competitive market," said Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys. "Every day, our dedicated team works to deliver advanced digital workplace solutions that transform and engage employees in their dynamic environments."
This is the fourth consecutive year Unisys has earned a Gold recognition from ECCCSA, and it is the first time the company's DWS business has received two Gold Awards in one year. In 2024, Unisys received Gold for "Best Customer Experience Practice."
Now in its 25th year, the ECCCSA program is
Visit the ECCCSA website for more information on the award program and the complete list of 2025 winners. To learn more about how Unisys can help you optimize your digital workplace, visit Digital Workplace Solutions.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
RELEASE NO.: 1205/10034
Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.
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SOURCE Unisys Corporation
FAQ
What awards did Unisys (UIS) win at the ECCCSA on December 5, 2025?
How many consecutive years has Unisys (UIS) received Gold recognition from ECCCSA?
Why did Unisys (UIS) receive the ECCCSA Gold Awards for 2025?
Is this the first time Unisys Digital Workplace Solutions (DWS) won two Gold Awards in one year?
What does the ECCCSA judging process emphasize for winners like Unisys (UIS)?
