Citizens Bank Expands Relationship with Alkami by Selecting MANTL to Enhance Account Opening Across All Banking Channels

Rhea-AI Summary

Alkami (Nasdaq: ALKT) announced that Citizens Bank is expanding its relationship by selecting MANTL to enhance deposit account opening across retail and business channels. Citizens Bank will use MANTL’s omnichannel onboarding suite to unify journeys, shorten account opening times, and automate over 85% of application decisions.

Positive

• Citizens Bank extends relationship by selecting Alkami’s MANTL onboarding platform
• MANTL enables over 85% automation of account application decisions for Citizens Bank
• Retail deposit accounts can be opened in under five minutes online with MANTL

Negative

• None.

Market Context

This announcement highlights Alkami’s continued expansion of its MANTL-based onboarding platform, ad...

Analysis

This announcement highlights Alkami’s continued expansion of its MANTL-based onboarding platform, adding Citizens Bank’s 14-office network and enabling retail accounts to be opened in under 5 minutes online and less than 10 minutes in-branch. Automation of over 85% of application decisions and integrated KYC/AML/BSA checks reinforces a focus on efficiency and compliance. In context of recent partnerships and digital metrics releases, investors may watch how such wins translate into deposit growth and platform adoption over time.

Key Figures

Branch network size: 14 offices Retail account opening time: Under five minutes In-branch account opening time: Less than 10 minutes +1 more

4 metrics

Branch network size 14 offices Citizens Bank 14-office network

Retail account opening time Under five minutes Online retail deposit account opening with MANTL

In-branch account opening time Less than 10 minutes In-branch retail deposit account opening with MANTL

Automated application decisions Over 85% Automation of application decisions and compliance checks

Historical Context

5 past events · Latest: May 20 (Neutral)

Pattern 5 events

Date	Event	Sentiment	24h Move	Catalyst
May 20	AI webinar announced	Neutral	-0.7%	Promoted webinar on AI-driven business banking and digital onboarding.
May 19	MANTL partnership	Positive	-1.4%	FVSBank chose MANTL to modernize omnichannel deposit account opening.
May 19	Conference presentation	Neutral	-1.4%	Management scheduled to present at a major growth stock conference.
May 13	MANTL partnership	Positive	-1.3%	Sturgis Bank adopted MANTL to streamline business and retail onboarding.
May 07	Metrics report	Positive	+4.1%	Released 2026 digital banking performance metrics showing rising digital adoption.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Pattern Detected

Recent MANTL partnership wins have coincided with small share price declines, while broader digital banking thought-leadership content saw the strongest positive reaction.

Recent Company History

Over the past month, Alkami has focused on digital banking thought leadership and expanding its MANTL-driven account opening footprint. A May 7 metrics report highlighting rising digital adoption coincided with a 4.06% gain, while multiple partnership and conference announcements in mid-May saw modest declines. Today’s Citizens Bank expansion continues the pattern of using MANTL to drive omnichannel onboarding and high decision automation, reinforcing the company’s emphasis on deposit growth, efficiency, and unified digital experiences across clients.

Key Terms

know your customer (kyc), anti-money laundering (aml), bank secrecy act (bsa), omnichannel

4 terms

know your customer (kyc) regulatory

"automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money"

"Know your customer (KYC)" is the process financial institutions use to verify the identity of their clients before providing services. It helps prevent illegal activities like fraud or money laundering by ensuring the person they are dealing with is genuine. For investors, KYC offers reassurance that their transactions are protected and conducted with trustworthy parties.

anti-money laundering (aml) regulatory

"including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks"

Anti-money laundering (AML) is the set of laws, checks and internal controls that financial firms and other regulated businesses use to detect and stop criminals from disguising illegal money as legitimate. Like locks and ID checks at an airport, AML systems track where money comes from and who is using it to reduce fraud, corruption and financing of crime. For investors, strong AML compliance lowers the risk of heavy fines, operational disruption and reputational damage that can hurt a company’s value.

bank secrecy act (bsa) regulatory

"Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering"

A law that requires banks and other financial firms to keep records, check identities and report suspicious transactions to help prevent money laundering, fraud and financing of crime. For investors it matters because firms that break these rules can face large fines, restricted operations and damaged reputations—similar to a business losing its driver’s license—so compliance affects a company’s risk profile and long‑term value.

omnichannel technical

"full omnichannel suite of MANTL Onboarding & Account Opening solutions to transform the"

A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Tennessee-based bank will deliver a unified account holder journey from onboarding through digital banking while accelerating deposit growth, improving efficiency, and enhancing customer experience across its 14-office network

PLANO, Texas, May 27, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced that Citizens Bank has selected MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, to enhance its deposit account opening experience for both retail and business customers. This expanded partnership builds on Citizens Bank's existing relationship with Alkami and reflects its commitment to delivering a seamless, modern banking experience across all channels.

As a current Alkami Digital Banking client, Citizens Bank will benefit from a more unified account holder journey from origination and onboarding through digital banking. By leveraging both MANTL and Alkami, the bank is positioned to streamline operations, enhance accessibility, and deliver a cohesive experience designed to accelerate data-driven growth and deepen customer relationships.

Citizens Bank will leverage the full omnichannel suite of MANTL Onboarding & Account Opening solutions to transform the retail and business account opening experience. With MANTL, the bank will significantly reduce friction, enabling retail customers to open deposit accounts in under five minutes online and in less than 10 minutes in-branch. Businesses of all sizes will be able to securely open deposit accounts anytime, anywhere—online, in-branch, or in the field—through a consistent, intuitive experience.

"MANTL helps us remove friction from the account opening process while preserving the high-touch service our customers expect," said Kelli Cooper, senior vice president, retail and digital banking at Citizens Bank. "This collaboration allows us to deliver faster, more intuitive onboarding across channels, improve internal efficiency, and continue building trusted relationships with the individuals and businesses we serve."

With MANTL, Citizens Bank will now be able to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.

"Alkami is proud to expand our relationship with Citizens Bank as they take the next step in modernizing their account opening experience," said Taylor Adkins, vice president, product management at Alkami. "By combining a seamless digital banking experience with a more intuitive account opening process, Citizens Bank is improving accessibility for customers, empowering employees, and driving efficiency across the entire origination journey. Together, we are helping deliver a unified experience that supports long-term deposit growth and stronger account holder relationships."

To learn how MANTL can transform your account opening process and empower your team, or to schedule a demo, click here.

To learn more about the Alkami Digital Sales & Service Platform, visit here. To request a demo, visit here.

About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

About Citizens Bank
Citizens Bank is a $1.4 billion asset community bank founded in 1934, providing a broad range of financial services to individuals and businesses throughout the Tri-Cities and Knoxville markets of East Tennessee. In addition to serving its local communities, the bank is a Preferred (PLP) Lender with the U.S. Small Business Administration (SBA) and consistently ranks among the top 50 SBA lenders nationwide, including a #34 ranking in 2025 for SBA loan dollar volume. Citizens is an insured member of the FDIC.

Media Relations Contacts
Vested
alkami@fullyvested.com

Marla Pieton
marla.pieton@alkami.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/citizens-bank-expands-relationship-with-alkami-by-selecting-mantl-to-enhance-account-opening-across-all-banking-channels-302781941.html

SOURCE Alkami Technology, Inc.

FAQ

What did Alkami (NASDAQ: ALKT) announce about Citizens Bank on May 27, 2026?

Alkami announced that Citizens Bank selected its MANTL solution to enhance deposit account opening across all channels. According to Alkami, this expands their existing digital banking relationship and supports a unified onboarding journey for retail and business customers.

How will MANTL improve account opening times for Citizens Bank customers?

MANTL is expected to reduce account opening times to under five minutes online and less than 10 minutes in-branch. According to Alkami, this streamlined process aims to remove friction while preserving Citizens Bank’s high-touch customer service model.

What automation capabilities will Citizens Bank gain from Alkami’s MANTL platform?

Citizens Bank will be able to automate over 85% of application decisions using MANTL. According to Alkami, automation will cover KYC, AML, BSA checks, product service ordering, funding, and core booking, reducing manual processes and improving operational efficiency.

How does the Citizens Bank deal support Alkami (ALKT) and its digital banking platform?

The deal extends Citizens Bank’s use of Alkami by adding MANTL’s onboarding and account opening technology. According to Alkami, combining digital banking with streamlined origination supports data-driven growth, stronger account-holder relationships, and greater efficiency for the bank.

What channels will Citizens Bank support with Alkami’s MANTL onboarding solutions?

Citizens Bank will support online, in-branch, and in-field account opening through MANTL’s omnichannel suite. According to Alkami, both retail and business customers will have a consistent, intuitive experience for opening deposit accounts anytime and anywhere.

How might Alkami’s MANTL deployment impact Citizens Bank’s deposit growth?

The deployment is intended to accelerate deposit growth by simplifying and speeding up account opening. According to Alkami, a unified, intuitive onboarding experience is designed to enhance accessibility, deepen customer relationships, and support long-term deposit growth for Citizens Bank.