Agora and WIZ.AI Partner to Deliver Enterprise-Ready AI Agent Solutions

Rhea-AI Summary

Agora (NASDAQ: API) has announced a strategic partnership with WIZ.AI to deliver enterprise-grade AI agent solutions. The collaboration combines WIZ.AI's six years of experience in localized voice AI across Southeast Asia with Agora's real-time communication infrastructure and Conversational AI Engine. The partnership will enable multilingual AI agents for inbound customer service, outbound campaigns, QA & analytics, and AI training capabilities. WIZ.AI's expertise in banking, insurance, and telecom sectors, coupled with Agora's ultra-low latency infrastructure and AI conversation flow optimizations, will deliver natural-speaking AI agents at global scale. The solution features real-time monitoring, agent performance scoring, and conversational quality control, designed to make AI interactions more human-like and efficient.

Positive

• Partnership combines WIZ.AI's enterprise expertise with Agora's real-time infrastructure for enhanced AI solutions
• Enables multilingual support and contextual understanding for global scalability
• Offers comprehensive solution including inbound service, outbound campaigns, analytics, and training
• Features ultra-low latency responses and intelligent interruption handling even in poor network conditions

Negative

• None.

Insights

AI Technology Strategist

Agora's partnership with WIZ.AI strategically positions it in the enterprise AI agent market, leveraging complementary strengths for potential growth.

This partnership represents a strategic expansion of Agora's conversational AI capabilities into enterprise-grade AI agent solutions. By combining Agora's real-time engagement infrastructure with WIZ.AI's specialized AI agent expertise, the company is positioning itself more competitively in the rapidly growing AI agent market.

The integration creates a comprehensive solution stack that addresses multiple high-value enterprise use cases: inbound customer service, outbound campaigns, analytics, and AI-driven training. Particularly valuable is WIZ.AI's six years of experience in localized voice AI across Southeast Asia for financial services and telecommunications - sectors with high communication volumes and regulatory requirements.

What makes this technically significant is the combination of Agora's ultra-low latency infrastructure with WIZ.AI's contextual understanding capabilities. This enables more natural-feeling AI interactions that can handle interruptions, function in noisy environments, and operate in multiple languages - critical differentiators for enterprise adoption.

From a competitive standpoint, this partnership allows Agora to accelerate its enterprise AI offerings without building all capabilities internally, potentially shortening time-to-market while expanding addressable use cases. The focus on multilingual support particularly strengthens Agora's position in global markets where language localization remains a barrier to AI agent adoption.

Advanced AI agents from Agora and WIZ.AI can power call centers with multilingual support and contextual understanding

SANTA CLARA, Calif., June 18, 2025 /PRNewswire/ -- Agora (NASDAQ: API), a global leader in real-time engagement and conversational AI technology, today announced its partnership with WIZ.AI to bring enterprise-grade AI agent solutions to the market.

WIZ.AI, a leading provider of AI agents, is partnering with Agora to power enterprise-grade AI agents that offer local language support and contextual understanding to offer human-like service at scale. The collaboration blends WIZ.AI's industry expertise in enterprise agent with Agora's powerful real-time infrastructure and multimodal conversational AI capabilities.

With over six years of experience in localized voice AI across Southeast Asia for the banking, insurance, and telecom sectors, WIZ.AI delivers scenario-driven automation tailored to business needs. Combined with Agora's real-time communication SDKs and Conversational AI Engine, the partnership delivers an end-to-end engagement stack—from initial contact to analytics.

"This partnership underscores our commitment to enabling enterprises with intelligent, scalable, and multilingual AI agent solutions" said Tony Zhao, CEO and Co-founder of Agora. "Together, WIZ.AI and Agora aim to push the boundaries of real-time, emotionally intelligent, and high-availability AI communications globally."

Through the partnership, Agora will be integrated with WIZ.AI's tools for:

• Inbound Customer Service: Enterprise-grade AI agents with local language support and contextual understanding, accessible via voice and video channels.
• Outbound Campaigns: AI-driven outbound communication to boost customer activation, renewal, and retention.
• QA & Analytics: Real-time monitoring, agent performance scoring, and conversational quality control.
• AI Training & E-Learning: Virtual trainers designed to onboard staff and deliver consistent, on-demand microlearning.

"Agora's ultra-low latency infrastructure and optimizations for AI conversation flow are the perfect match for our advanced AI agents," said Jennifer Zhang, President and Co-founder of WIZ.AI. "Together, we enable multilingual AI agents that can speak naturally and provide enterprise-level service at global scale."

Agora's conversational AI solutions are built to make AI feel less like a robotic tool and more like a trusted, knowledgeable helper. Agora's Conversational AI Engine enables developers to build lifelike, real-time voice agents using any LLM. Powered by Agora's powerful real-time communication (RTC) infrastructure, these agents can converse more naturally with ultra-low latency responses, and intelligent interruption handling—even under poor network conditions and in noisy environments.

To learn more about Agora's conversational AI solutions, visit: https://www.agora.io/en/conversational-ai/

About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth. For more information about Agora (NASDAQ: API), visit: www.agora.io

About WIZ.AI

WIZ.AI is a rapidly growing Voice AI company headquartered in Singapore, empowering enterprises to automate and personalize customer engagement. Trusted across Asia, WIZ.AI's solutions speak the language of business—literally and contextually.

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SOURCE Agora

FAQ

What is the partnership between Agora (API) and WIZ.AI about?

The partnership combines WIZ.AI's enterprise AI agent expertise with Agora's real-time infrastructure to deliver multilingual, enterprise-grade AI agent solutions for customer service and engagement.

What capabilities will the Agora-WIZ.AI partnership offer?

The partnership offers inbound customer service with local language support, outbound campaigns, real-time QA & analytics, and AI training capabilities, all powered by ultra-low latency infrastructure.

How will this partnership benefit enterprises?

Enterprises will benefit from intelligent, scalable, and multilingual AI agents that can provide human-like service, handle customer interactions effectively, and operate globally with natural language understanding.

What industries does WIZ.AI have experience in?

WIZ.AI has over six years of experience in localized voice AI across Southeast Asia, specifically in the banking, insurance, and telecom sectors.

What technical advantages does Agora bring to this partnership?

Agora provides ultra-low latency infrastructure, optimizations for AI conversation flow, and a Conversational AI Engine that enables natural conversations with intelligent interruption handling, even in poor network conditions.