Agora Launches Conversational AI Engine for Seamless Voice AI Experiences
Rhea-AI Summary
Agora (NASDAQ: API) has launched its Conversational AI Engine, enabling developers to create interactive voice experiences with any AI model. The solution features ultra-low latency responses and superior voice processing capabilities, allowing seamless integration with custom-built or leading LLM providers' AI models.
Key features include background noise suppression, AI-driven acoustic algorithms, real-time speech-to-text, and dynamic packet loss handling. The engine is built on the TEN framework and will be extended to Agora's App Builder for no-code implementation.
Agora has partnered with Oracle as a key AI infrastructure provider, utilizing Oracle Cloud Infrastructure (OCI) for enhanced performance and security. The engine targets various applications including customer support, IoT integration, virtual shopping, live AI hosting, mental health support, tutoring, gaming, and employee onboarding. The solution is currently available in public beta.
Positive
- Launch of new Conversational AI Engine product expanding service offerings
- Strategic partnership with Oracle for infrastructure optimization
- No-code implementation capability through App Builder integration
- Multiple revenue potential across various business applications
Negative
- Product still in beta phase
- Entering highly competitive AI market space
- Dependent on third-party AI models and TTS solutions
Insights
Agora's launch of the Conversational AI Engine represents a strategic product expansion that addresses critical technical barriers in the voice AI market. The product solves two fundamental challenges that have AI voice interactions: ultra-low latency and natural conversation flow.
What makes this offering significant is its positioning as an infrastructure layer rather than a competitive AI model. By creating technology that works with any AI model (custom or commercial) and any text-to-speech solution, Agora establishes itself as an enabler in the AI ecosystem rather than just another competitor. This approach leverages their core expertise in real-time networking while opening new revenue opportunities.
The Oracle partnership adds enterprise credibility and scalability, potentially accelerating adoption among larger clients. Meanwhile, the planned integration with Agora's App Builder indicates a cohesive product strategy aimed at reducing implementation barriers through a no-code approach.
The breadth of applications highlighted—spanning customer service, IoT, retail, healthcare, education, and gaming—suggests a substantial addressable market. By specializing in optimizing voice-based AI interactions rather than developing general-purpose AI, Agora is creating differentiated value in a crowded market.
This product expansion effectively transitions Agora from enabling solely human-to-human engagement to facilitating human-to-AI interactions, potentially opening significant new market opportunities while building on their existing technical infrastructure.
The new solution allows developers to use any AI model to create voice agents optimized for
ultra-low latency and natural conversation flow
Agora's Conversational AI Engine provides developers with the flexibility to use any AI model, whether custom-built or from leading LLM providers, and any text-to-speech (TTS) voice solution for their AI agent. The Engine is designed to optimize real-time conversation flow. It enables faster, low-latency responses and intelligently pauses for interruptions in real time, enabling more natural dialogue with users.
"Most AI models don't yet offer the ability to interact via voice, and those that do haven't optimized the experience," said Tony Zhao, CEO of Agora. "Agora's solution will help drive the adoption of conversational AI by enabling seamless, natural voice interactions. With effortless integration and real-time, voice-driven experiences that have near-zero lag, we are removing barriers and unlocking new possibilities for businesses and end users alike."
With built-in background noise suppression, AI-driven acoustic algorithms, and real-time speech-to-text (STT), Agora's Conversational AI Engine ensures clear and accurate voice interactions in any environment. Powered by Agora's global Software-Defined Real-Time Network™, the Engine dynamically handles packet loss and minimizes latency, delivering exceptional performance across devices and networks. The solution is built on top of the TEN framework, an Agora-supported community project for building conversational AI. The Engine allows businesses to deploy natural and engaging real-time voice agents with maximum scalability and minimal effort.
Agora also plans to extend the capabilities of the Conversational AI Engine to its App Builder product, enabling a no-code approach to creating conversational AI experiences. App Builder allows users to create a simple UI and seamlessly integrate Agora's Conversational AI Engine without extensive coding, making it possible to deploy voice-driven AI experiences even more quickly.
Zhao continued, "Our goal is to bridge the gap between AI and human interaction, making conversations more intuitive, expressive, and impactful. We are dedicated to democratizing voice interactions between humans and AI models, making them a fundamental part of how people connect, communicate, and innovate."
To further enhance its Conversational AI Engine, Agora is partnering with Oracle as a key AI infrastructure provider, leveraging the scalable Oracle Cloud Infrastructure (OCI) solution to optimize performance, security, and efficiency.
"Agora's Conversational AI Engine solves two of the biggest hurdles in human-to-AI voice conversation—latency and wireless last mile challenges," said Hua Jiang, Alliance & Channel Director, Oracle APAC. "We are proud to collaborate with Agora to provide the infrastructure that enables more natural, responsive, and reliable voice-powered conversational AI."
Agora's Conversational AI Engine is designed for a wide range of applications, including:
- 24/7 Customer Support: Create AI-powered voice agents that provide instant responses, troubleshoot issues, and guide customers through processes.
- IoT Integration: Enable seamless voice control for smart devices, wearables, robots, and connected applications.
- Virtual Shopping Assistants: Help customers find products, compare options, and make purchasing decisions in real time.
- Live AI Hosts: Leverage AI agents to host live events, equipped with automated content moderation and the ability to respond to viewers in real time.
- Mental Health Support: Offer mental health support agents that can listen, provide advice, and connect users with professional help if needed.
- Live Tutoring: Offer AI tutoring that can speak with students to offer real-time feedback and guidance when learning specific languages or subjects.
- AI-Powered NPCs in Gaming: Build more immersive virtual worlds with AI-controlled characters that can interact naturally with players via voice.
- Employee Onboarding: Guide new hires through training and provide instant access to a 24/7 resource to answer questions.
Agora's Conversational AI Engine is now available in public beta, allowing businesses and developers to start building advanced voice AI applications today. For more information, visit www.agora.io/en/products/conversational-ai-engine/.
About Agora
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in
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SOURCE Agora
FAQ
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