e& Selects Amdocs to Power Its Generative AI Experiences

Rhea-AI Summary

Amdocs (NASDAQ:DOX) announced that e& UAE selected Amdocs' amAIz generative AI platform to integrate GenAI across its telco systems on December 9, 2025. The integration uses predefined telco agents and skills, NVIDIA AI Enterprise tooling, and telco-specific guardrails for logging, auditing, role-based access, and privacy compliance.

The partnership aims to improve customer care, retail, and network operations by speeding resolutions, enabling smarter recommendations, and creating new revenue and efficiency opportunities while emphasizing secure, production-scale GenAI deployment.

Market Reality Check

$77.00 Last Close

Volume Volume 1,419,995 vs 20-day average 1,510,635 (slightly below recent activity ahead of this AI announcement). normal

Technical Shares at $77, trading below the 200-day moving average at $86.34 and well under the $95.41 52-week high.

Peers on Argus

Peers show mixed moves: KVYO +1.5%, GTLB +3.74% vs DBX -1.53% and WIX -0.34%, suggesting this AI contract is more stock-specific than sector-driven.

Historical Context

Date	Event	Sentiment	Move	Catalyst
Nov 11	Gen Z engagement deal	Positive	-1.8%	Smart launched Amdocs connectX and KiQ app targeting Gen Z customization.
Nov 11	Digital BSS agreement	Positive	-1.8%	Multi-year Telia Finland deal to build unified next-gen digital BSS.
Nov 11	OSS modernization deal	Positive	-1.8%	Vivo signed multi-year agreement to modernize Amdocs-based OSS stack.
Nov 11	Managed services expansion	Positive	-1.8%	Globe expanded Amdocs managed services into network operations domain.
Nov 11	Cloud migration deal	Positive	-1.8%	Lumen chose Amdocs to migrate mission-critical BSS to Google Cloud.

Pattern Detected

Recent positive contract and modernization wins have been followed by negative 24-hour price reactions, showing a pattern of divergence between upbeat news and near-term trading.

Recent Company History

Over recent months, Amdocs announced multiple strategic wins on Nov 11, 2025, including PLDT’s Smart adopting connectX, Telia Finland’s next-gen digital BSS, Vivo’s OSS modernization, Globe’s expanded managed services, and Lumen’s BSS migration to Google Cloud Platform. Despite their growth and modernization focus, the stock moved -1.79% after these updates. Today’s AI-focused collaboration with e& UAE continues the theme of telco transformation and cloud- and AI-enabled services.

Market Pulse Summary

This announcement highlights Amdocs’ deepening focus on generative AI in telecom, as e& UAE adopts its amAIz platform with NVIDIA AI Enterprise to enhance customer care, retail, and network operations. It follows a series of modernization and AI initiatives, including prior AI-tagged launches and multi-year telco agreements. Investors may track how many large operators adopt these telco-specific AI agents, the scale of deployments, and whether such wins influence longer-term fundamentals.

Key Terms

generative ai technical

"e& UAE is integrating generative AI into its business processes"

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

ai agents technical

"AI agents are defining the future of work by supercharging generative AI"

AI agents are computer programs designed to perform tasks or make decisions automatically, often by learning from data and adapting to new information. They act like virtual assistants or robots that can handle complex activities without human intervention, which can help businesses and individuals save time and improve efficiency. For investors, AI agents matter because they can enhance decision-making and automate processes that influence markets and financial outcomes.

microservices technical

"NVIDIA microservices, a collection of easy-to-use microservices for building"

Microservices are a way of designing software systems as a collection of small, independent parts that work together to perform a larger function. Each part handles a specific task, making the system more flexible and easier to update or fix. For investors, understanding microservices can reveal how a company's technology is structured, potentially impacting its agility, efficiency, and ability to innovate.

role-based access control technical

"logging and auditing capabilities, role-based access control, and privacy compliance"

Role-based access control is a system that gives people access to company systems, files or tools based on the job they do — like issuing keys that only open the rooms needed for each role. For investors, it matters because it reduces the chance of data breaches, fraud, or accidental errors, supports regulatory compliance, and helps preserve business continuity and trust, all of which can affect a company’s financial risk and reputation.

AI-generated analysis. Not financial advice.

Leveraging Amdocs' amAIz - generative AI Platform and its agents, powered by NVIDIA AI Enterprise, e& UAE is integrating generative AI into its business processes, opening possibilities for new revenue opportunities, business efficiencies, and improved customer experiences

DUBAI, UAE AND JERSEY CITY, NJ / ACCESS Newswire / December 9, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced it has been selected by e& UAE, the flagship telecom arm of global technology group e&, in the United Arab Emirates, to integrate generative AI (GenAI) into its business systems.

Using Amdocs' GenAI platform, amAIz, e& UAE can easily integrate GenAI services across its ecosystem. e& UAE is utilizing amAIz's library of predefined telco agents and skills that can improve business efficiencies, reshape customer experience and interactions, and increase revenue opportunities in multiple telco domains.

As part of the amAIz platform, Amdocs will also offer a telco-specific guardrail control mechanism, with logging and auditing capabilities, role-based access control, and privacy compliance measures to deliver a safe and secure approach to GenAI integration. Amdocs amAIz helps ensure that GenAI tasks are matched with the 'best-fit' foundation models, offering an accurate and cost-effective, telco-specific GenAI experience with field-proven results to deliver carrier-grade benefits.

This project is supported through Amdocs' collaboration with NVIDIA, leveraging the NVIDIA AI platform, including NVIDIA AI Enterprise with NVIDIA NeMo and NVIDIA microservices, a collection of easy-to-use microservices for building, customizing, and deploying generative AI models.

"This collaboration with Amdocs, which expands upon our recent work on AI-enabled telco autonomous stores, underscores our commitment to innovation, consistently unlocking new efficiencies and enhancing customer experiences," said Marwan Bin Shakar, Acting Chief Technology & Information Officer (CTIO) at e& UAE. "By being one of the first service providers to integrate generative AI, we are helping lead the industry's transformation toward an AI-driven future. We are deploying telco-specific agents with built-in guardrails to enhance customer care, retail, and network operations, delivering faster resolution times, smarter recommendations, and clear efficiency gains. This is a pragmatic step that scales innovation responsibly, securely, cost-effectively, and with tangible outcomes for our customers."

"Our collaboration with e& UAE is a critical proof point of the important role generative AI plays in telecom industry transformation," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "e& UAE is now one of the first to embrace generative AI to make measurable improvements to their business, providing their customers with enhanced experiences and improving operating efficiency at the same time. Enabled in part by our continued work with NVIDIA, this is not just a technological milestone, but an important inflection point in production-scale generative AI experience innovation, setting the stage for expansion to additional key telecom domains in the future."

"AI agents are defining the future of work by supercharging generative AI with reasoning and taking outcome-oriented actions," said Chris Penrose, Vice President of Telco Business Development at NVIDIA. "Amdocs amAIz, integrated with NVIDIA AI Enterprise software platform, enables e& UAE to easily deploy and scale AI applications, as well as accelerate time to value for customer experiences."

Supporting Resources

• Find out more about Amdocs' amAIz platform

• Keep up with Amdocs news by visiting the company's website

• Follow us on X, Facebook, LinkedIn, and YouTube

About e& UAE

e& UAE is the flagship telecom arm of e& in the UAE, built on a 5-decades legacy of connectivity excellence. Our mission is to deliver world-class superior connectivity experiences that fuel the UAE's future-focused innovation. Leveraging the latest world-class technologies, e& UAE aims to transform lives and industries, turning every connection into an opportunity for growth and every interaction into a transformative possibility. We are focused on expanding our core services and digital marketplaces by enriching consumer value propositions that cater to new lifestyles and emerging demands beyond core telecom services, including health, insurance, and gaming. As a trusted enterprise partner, e& UAE continues to power entire industries with 5G and AI, delivering a tailored ecosystem of solutions to meet their connectivity needs and more, empowering them to automate, innovate, transform, and scale. Strengthening our leadership position as an AI-powered telco, e& UAE delivers seamless connectivity, cutting-edge AI solutions, and sustainable innovation to uplift people and communities, and empower businesses and industries, so everyone thrives in a digital-first world. To learn more about e& UAE, please visit: https://www.etisalat.ae

About Amdocs

Amdocs empowers the world's leading communications and media companies to accelerate innovation and deliver exceptional customer experiences at scale. Our comprehensive portfolio of software products and services enable service providers to harness the transformative power of artificial intelligence, driving digital modernization, cloud adoption, intelligent network automation, and new revenue opportunities. With our talented people across the globe, we partner with our customers to turn advanced technology into measurable business outcomes, enriching lives and advancing a more connected society. Together, we help those who shape the future to make it amazing. Listed on the NASDAQ Global Select Market, Amdocs reported revenue of $4.53 billion in fiscal 2025.

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, and for the second quarter of fiscal 2025 on May 19, 2025, and for the third quarter of fiscal 2025 on August 18, 2025.

Media Contacts:

Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com

Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
E-mail: amdocs@babelpr.com / katie.owen@babelpr.com

SOURCE: Amdocs

View the original press release on ACCESS Newswire

FAQ

What did e& UAE announce about Amdocs amAIz on December 9, 2025?

e& UAE selected Amdocs amAIz to integrate generative AI agents across customer care, retail, and network operations.

How will Amdocs amAIz be secured for e& UAE's deployment (DOX)?

amAIz includes telco-specific guardrails with logging, auditing, role-based access, and privacy compliance features.

What role does NVIDIA play in the Amdocs and e& UAE DOX project?

The project leverages NVIDIA AI Enterprise, including NeMo and NVIDIA microservices, to build and deploy GenAI models.

Which e& UAE functions will use generative AI from Amdocs (DOX)?

Amdocs will deploy telco-specific agents for customer care, retail, and network operations to improve resolution times and recommendations.

Does the announcement provide financial terms or timelines for the DOX engagement?

No; the announcement describes the technology partnership and use cases but does not disclose contract value or implementation timelines.

What benefits does Amdocs say e& UAE expects from amAIz (DOX)?

Expected benefits include faster resolution times, smarter recommendations, efficiency gains, and potential new revenue opportunities.