Goosehead Insurance, Inc. Announces First Quarter 2026 Results
Rhea-AI Summary
Goosehead Insurance (NASDAQ: GSHD) reported first quarter 2026 results with total revenue of $93.1M (up 23%) and core revenue $79.5M (up 15%). Net income was $8.0M and adjusted EBITDA was $24.4M (up 57%). Total written premiums rose 13% to $1.1B; policies in force grew 14% to ~1,973,000. The company repurchased $49.8M of shares and ended the quarter with $25.7M in cash and $297.8M of term debt. Full‑year 2026 guidance: total revenues +10%–19%, written premiums +12%–20%.
Positive
- Total revenue +23% to $93.1M
- Adjusted EBITDA +57% to $24.4M
- Total written premiums +13% to $1.1B
- Policies in force +14% to ~1,973,000
- Repurchased $49.8M of shares in Q1
Negative
- Total operating expenses increased ~13% to $78.1M
- Cash and cash equivalents of $25.7M versus $297.8M term note payable
- General and administrative expenses increased to $24.0M
News Market Reaction – GSHD
In the Apr 23 session, GSHD gained 11.39%, reflecting a significant positive market reaction. Argus tracked a peak move of +14.5% during that session. Our momentum scanner triggered 9 alerts that day, indicating moderate trading interest and price volatility.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Previous Earnings Reports
| Date | Event | Sentiment | 24h Move | Catalyst |
|---|---|---|---|---|
| Feb 17 | Earnings results | Neutral | -6.4% | Full‑year 2025 revenue and EBITDA growth but lower net income vs 2024. |
| Oct 22 | Earnings results | Positive | +8.1% | Q3 2025 double‑digit revenue and premium growth with strong EBITDA margin. |
| Jul 23 | Earnings results | Neutral | -13.9% | Q2 2025 revenue and premiums up, but net income down year over year. |
| Apr 23 | Earnings results | Positive | -12.0% | Q1 2025 strong growth in revenue, premiums, policies, and EBITDA margin. |
| Feb 24 | Earnings results | Positive | +15.9% | Q4 and 2024 revenue and premium growth with higher EPS and retention. |
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Earnings releases often showed strong fundamentals but produced mixed to negative next‑day moves, with more divergences than alignments between results and price reaction.
Over the last several earnings cycles, Goosehead has consistently grown revenue and written premiums, with multiple quarters showing double‑digit growth and expanding adjusted EBITDA margins. However, price reactions have been uneven: strong Q4 2024 and Q3 2025 reports saw gains, while Q1 and Q2 2025, as well as full‑year 2025 results on Feb 17, 2026, were followed by notable declines. This announcement continues a pattern of robust operational metrics amid volatile post‑earnings trading.
Key Terms
adjusted ebitda financial
adjusted eps financial
non-gaap financial
line of credit financial
term note payable financial
AI-generated analysis. How Rhea-AI works. Not financial advice.
– Total Revenue Increased
– Total Written Premium increased
– Net Income of
– Adjusted EBITDA* up
– Repurchased
WESTLAKE, Texas, April 22, 2026 (GLOBE NEWSWIRE) -- Goosehead Insurance, Inc. (“Goosehead” or the “Company”) (NASDAQ: GSHD), a rapidly growing independent personal lines insurance agency, today announced results for the first quarter ended March 31, 2026.
First Quarter 2026 Highlights
- Total Revenues grew
23% over the prior-year period to$93.1 million in the first quarter of 2026 - First quarter Core Revenues* of
$79.5 million increased15% over the prior-year period - First quarter net income of
$8.0 million increased from net income of$2.6 million a year ago. - EPS of
$0.20 per share increased122% and Adjusted EPS* of$0.37 per share increased45% , over the prior-year period - Net income margin for the first quarter was
9% - Adjusted EBITDA* of
$24.4 million increased57% from$15.5 million in the prior-year period - Adjusted EBITDA Margin* increased 6 percentage points over the prior-year period to
26% - Total written premiums placed for the first quarter increased
13% over the prior-year period to$1.1 billion - Policies in force grew
14% from the prior-year period to approximately 1,973,000 - Corporate agent headcount of 482 increased
13% compared to the prior-year period - Total franchise producers of 2,150 increased
3% from the prior-year period
*Core Revenue, Adjusted EPS, Adjusted EBITDA, and Adjusted EBITDA Margin are non-GAAP measures. Reconciliations of Core Revenue to total revenues, Adjusted EPS to basic earnings per share and Adjusted EBITDA to net income, the most directly comparable financial measures presented in accordance with GAAP, are set forth in the reconciliation table accompanying this release.
“This quarter we took another leap forward in building out our industry leading digital distribution platform. Our Digital Agent 2.0, which first launched with the capability of digitally binding multiple auto carriers in Texas, has now officially expanded to include multiple homeowners products.” said Mark Miller, CEO. “We believe it is a game changer that we have the first end-to-end digital insurance marketplace in the United States. We’ve also made significant progress in further deploying AI into our business in ways that generate real efficiency gains, which we are reinvesting back into further enhancing the client experience and driving long term sustainable growth. We look forward to executing our technology roadmap and delivering strong financial results in the quarters to come.”
First Quarter 2026 Results
For the first quarter of 2026, revenues were
Total operating expenses for the first quarter of 2026 were
Net income in the first quarter of 2026 was
*Total operating expenses, excluding equity-based compensation, depreciation and amortization, impairment and other gains and losses; Employee compensation and benefits, excluding equity-based compensation; and General and administrative expenses, excluding impairment and other gains and losses are non- GAAP measures. For the definition and reconciliation of each non-GAAP measure, see “Reconciliation of Non-GAAP Measures to GAAP” below.
Liquidity and Capital Resources
As of March 31, 2026, the Company had cash and cash equivalents of
2026 Outlook
Our guidance for the full year 2026 is as follows:
- Total revenues are expected to grow organically between
10% and19% . - Total written premiums are expected grow between
12% and20% .
Conference Call Information
Goosehead will host a conference call and webcast today at 4:30 PM ET to discuss these results.
To access the call by phone, participants should go to this link (registration link), and you will be provided with the dial in details.
In addition, a live webcast of the conference call will also be available on Goosehead’s investor relations website at http://ir.gooseheadinsurance.com.
A webcast replay of the call will be available at http://ir.gooseheadinsurance.com for one year following the call.
About Goosehead
Goosehead (NASDAQ: GSHD) is a rapidly growing and innovative independent personal lines insurance agency that distributes its products and services through corporate and franchise locations throughout the United States. Goosehead was founded on the premise that the consumer should be at the center of our universe and that everything we do should be directed at providing extraordinary value by offering broad product choice and a world-class service experience. Goosehead represents over 200 insurance companies that underwrite personal and commercial lines. For more information, please visit goosehead.com or goosehead.com/become-a-franchisee.
Forward-Looking Statements
This press release may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent Goosehead’s expectations or beliefs concerning future events. Forward-looking statements are statements other than historical facts and may include statements that address future operating, financial or business performance or Goosehead’s strategies or expectations. In some cases, you can identify these statements by forward-looking words such as “may”, “might”, “will”, “should”, “expects”, “plans”, “anticipates”, “believes”, “estimates”, “predicts”, “projects”, “potential”, “outlook” or “continue”, or the negative of these terms or other comparable terminology. Forward-looking statements are based on management’s current expectations and beliefs and involve significant risks and uncertainties that could cause actual results, developments and business decisions to differ materially from those contemplated by these statements.
Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, conditions impacting insurance carriers or other parties with which Goosehead does business, the loss of one or more key executives or an inability to attract and retain qualified personnel and the failure to attract and retain highly qualified franchisees. These risks and uncertainties also include, but are not limited to, those described under the captions “1A. Risk Factors” in Goosehead’s Annual Report on Form 10-K for the year ended December 31, 2025 and in Goosehead’s other filings with the SEC, which are available free of charge on the Securities Exchange Commission's website at: www.sec.gov. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated. All forward-looking statements and all subsequent written and oral forward-looking statements attributable to Goosehead or to persons acting on behalf of Goosehead are expressly qualified in their entirety by reference to these risks and uncertainties. You should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date they are made, and Goosehead does not undertake any obligation to update them in light of new information, future developments or otherwise, except as may be required under applicable law.
Contacts
Investor Contacts:
Maddie Middleton
Goosehead Insurance - Senior Director of Investor Relations
Phone: (972) 800-1993
Email: madeline.middleton@goosehead.com; IR@goosehead.com;
PR Contact:
Mission North for Goosehead Insurance
Email: goosehead@missionnorth.com; PR@goosehead.com
| Goosehead Insurance, Inc. | ||||||||
| Consolidated Statements of Operations | ||||||||
| (Unaudited) | ||||||||
| (In thousands, except per share amounts) | ||||||||
| Three Months Ended March 31, | ||||||||
| 2026 | 2025 | |||||||
| Revenues: | ||||||||
| Commissions and agency fees | $ | 38,685 | $ | 29,423 | ||||
| Franchise revenues | 54,274 | 45,971 | ||||||
| Interest income | 117 | 189 | ||||||
| Total revenues | 93,076 | 75,583 | ||||||
| Operating Expenses: | ||||||||
| Employee compensation and benefits | 50,527 | 48,334 | ||||||
| General and administrative expenses | 23,969 | 17,559 | ||||||
| Bad debts | 373 | 406 | ||||||
| Depreciation and amortization | 3,212 | 2,670 | ||||||
| Total operating expenses | 78,081 | 68,969 | ||||||
| Income from operations | 14,995 | 6,614 | ||||||
| Other Income: | ||||||||
| Interest expense | (5,472 | ) | (5,823 | ) | ||||
| Other income | 267 | 168 | ||||||
| Income before taxes | 9,790 | 959 | ||||||
| Tax expense (benefit) | 1,745 | (1,687 | ) | |||||
| Net Income | 8,045 | 2,646 | ||||||
| Less: net income attributable to noncontrolling interests | 3,156 | 304 | ||||||
| Net Income attributable to Goosehead Insurance, Inc. | $ | 4,889 | $ | 2,342 | ||||
| Earnings per share: | ||||||||
| Basic | $ | 0.20 | $ | 0.09 | ||||
| Diluted | $ | 0.19 | $ | 0.09 | ||||
| Weighted average shares of Class A common stock outstanding: | ||||||||
| Basic | 24,269 | 24,791 | ||||||
| Diluted | 36,640 | 25,943 | ||||||
| Goosehead Insurance, Inc. | ||||||||
| Consolidated Statements of Operations | ||||||||
| (Unaudited) | ||||||||
| (In thousands, except per share amounts) | ||||||||
| Three Months Ended March 31, | ||||||||
| 2026 | 2025 | |||||||
| Revenues: | ||||||||
| Core Revenue: | ||||||||
| Renewal Commissions(1) | $ | 18,162 | $ | 16,952 | ||||
| Renewal Royalty Fees(2) | 43,594 | 37,244 | ||||||
| New Business Commissions(1) | 7,452 | 5,755 | ||||||
| New Business Royalty Fees(2) | 7,886 | 6,929 | ||||||
| Agency Fees(1) | 2,385 | 2,240 | ||||||
| Total Core Revenue | 79,479 | 69,120 | ||||||
| Cost Recovery Revenue: | ||||||||
| Initial Franchise Fees(2) | 1,609 | 1,342 | ||||||
| Interest Income | 117 | 189 | ||||||
| Total Cost Recovery Revenue | 1,726 | 1,531 | ||||||
| Ancillary Revenue: | ||||||||
| Contingent Commissions(1) | 10,686 | 4,476 | ||||||
| Other Franchise Revenues(2) | 1,185 | 456 | ||||||
| Total Ancillary Revenue | 11,871 | 4,932 | ||||||
| Total Revenues | 93,076 | 75,583 | ||||||
| Operating Expenses: | ||||||||
| Employee compensation and benefits, excluding equity-based compensation | 44,310 | 42,098 | ||||||
| General and administrative expenses, excluding impairment | 23,969 | 17,559 | ||||||
| Bad debts | 373 | 406 | ||||||
| Total | 68,652 | 60,063 | ||||||
| Adjusted EBITDA | 24,424 | 15,520 | ||||||
| Adjusted EBITDA Margin | 26 | % | 21 | % | ||||
| Interest expense | (5,472 | ) | (5,823 | ) | ||||
| Depreciation and amortization | (3,212 | ) | (2,670 | ) | ||||
| Tax (expense) benefit | (1,745 | ) | 1,687 | |||||
| Equity-based compensation | (6,217 | ) | (6,236 | ) | ||||
| Impairment and other gains and losses | — | — | ||||||
| Other income | 267 | 168 | ||||||
| Net Income | $ | 8,045 | $ | 2,646 | ||||
| Net Income Margin | 9 | % | 4 | % | ||||
| (1) | Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Condensed Consolidated Statements of Operations within Goosehead’s Form 10-Q for the three months ended March 31, 2026 and 2025. |
| (2) | Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Franchise Revenues are included in "Franchise revenues" as shown on the Condensed Consolidated Statements of Operations within Goosehead’s Form 10-Q for the three months ended March 31, 2026 and 2025. |
| Goosehead Insurance, Inc. | ||||||||
| Consolidated Balance Sheets | ||||||||
| (Unaudited) | ||||||||
| (In thousands, except par value amounts) | ||||||||
| March 31, | December 31, | |||||||
| 2026 | 2025 | |||||||
| Assets | ||||||||
| Current Assets: | ||||||||
| Cash and cash equivalents | $ | 25,652 | $ | 34,390 | ||||
| Restricted cash | 3,436 | 3,547 | ||||||
| Commissions and agency fees receivable, net | 15,785 | 36,613 | ||||||
| Receivable from franchisees, net | 14,554 | 11,141 | ||||||
| Prepaid expenses | 13,863 | 7,552 | ||||||
| Total current assets | 73,290 | 93,243 | ||||||
| Receivable from franchisees, net of current portion | 1,822 | 2,936 | ||||||
| Property and equipment, net of accumulated depreciation | 22,493 | 21,549 | ||||||
| Right-of-use asset | 32,689 | 34,087 | ||||||
| Intangible assets, net of accumulated amortization | 44,061 | 39,700 | ||||||
| Deferred income taxes, net | 211,442 | 216,371 | ||||||
| Other assets | 7,016 | 6,978 | ||||||
| Total assets | $ | 392,813 | $ | 414,864 | ||||
| Liabilities and Stockholders’ Equity | ||||||||
| Current Liabilities: | ||||||||
| Accounts payable and accrued expenses | $ | 31,002 | $ | 33,629 | ||||
| Premiums payable | 3,436 | 3,547 | ||||||
| Lease liability | 9,039 | 8,666 | ||||||
| Contract liabilities | 2,931 | 3,241 | ||||||
| Note payable | 2,993 | 2,993 | ||||||
| Liabilities under tax receivable agreement | 6,237 | 6,237 | ||||||
| Total current liabilities | 55,638 | 58,313 | ||||||
| Lease liability, net of current portion | 48,784 | 51,168 | ||||||
| Note payable, net of current portion | 314,917 | 289,461 | ||||||
| Contract liabilities, net of current portion | 11,974 | 13,025 | ||||||
| Liabilities under tax receivable agreement, net of current portion | 165,685 | 165,685 | ||||||
| Total liabilities | 596,998 | 577,652 | ||||||
| Class A common stock, | 237 | 247 | ||||||
| Class B common stock, | 119 | 119 | ||||||
| Additional paid in capital | 6,839 | 37,486 | ||||||
| Accumulated deficit | (128,467 | ) | (133,356 | ) | ||||
| Total stockholders' equity | (121,272 | ) | (95,504 | ) | ||||
| Non-controlling interests | (82,913 | ) | (67,284 | ) | ||||
| Total equity | (204,185 | ) | (162,788 | ) | ||||
| Total liabilities and equity | $ | 392,813 | $ | 414,864 | ||||
Goosehead Insurance, Inc.
Reconciliation of Non-GAAP Measures to GAAP
This release includes certain financial performance measures that are not required by, nor presented in accordance with, generally accepted accounting principles in the United States (“GAAP”). The Company refers to these measures as “non-GAAP financial measures.” The Company uses these non-GAAP financial measures when planning, monitoring and evaluating its performance and considers these non-GAAP financial measures to be useful metrics for management and investors to facilitate operating performance comparisons from period to period by excluding potential differences caused by variations in capital structures, tax position, depreciation, amortization and certain other items that the Company believes are not representative of its core business. The Company uses these non-GAAP financial measures for business planning purposes and in measuring its performance relative to that of its competitors.
These non-GAAP financial measures are defined by the Company as follows:
- "Core Revenue" is a supplemental measure of our performance and includes Renewal Commissions, Renewal Royalty Fees, New Business Commissions, New Business Royalty Fees, and Agency Fees. We believe that Core Revenue is an appropriate measure of operating performance because it summarizes all of our revenues from sales of individual insurance policies.
- "Cost Recovery Revenue" is a supplemental measure of our performance and includes Initial Franchise Fees and Interest Income. We believe that Cost Recovery Revenue is an appropriate measure of operating performance because it summarizes revenues that are viewed by management as cost recovery mechanisms.
- "Ancillary Revenue" is a supplemental measure of our performance and includes Contingent Commissions and Other Franchise Revenues. We believe that Ancillary Revenue is an appropriate measure of operating performance because it summarizes revenues that are ancillary to our core business.
- "Adjusted EBITDA" is a supplemental measure of the Company's performance. We believe that Adjusted EBITDA is an appropriate measure of operating performance because it eliminates the impact of items that do not relate to business performance. Adjusted EBITDA is defined as net income (the most directly comparable GAAP measure) before interest, income taxes, depreciation and amortization, adjusted to exclude equity-based compensation, impairment expense, and other non-operating items, including, among other things, certain non-cash charges and certain non-recurring or non-operating gains or losses.
- "Adjusted EBITDA Margin" is Adjusted EBITDA as defined above, divided by total revenue. Adjusted EBITDA Margin is helpful in measuring profitability of operations on a consolidated level.
- "Adjusted EPS" is a supplemental measure of our performance, defined as earnings per share (the most directly comparable GAAP measure) before non-recurring or non-operating income and expenses. Adjusted EPS is a useful measure to management and our investors because it eliminates the impact of items that do not relate to business performance and helps measure our profitability on a consolidated level.
- “Total operating expenses, excluding equity-based compensation, depreciation and amortization, and impairment expenses” is defined as total operating expenses (the most directly comparable GAAP measure) before equity-based compensation, depreciation and amortization, and impairment expenses. This measure is useful to management and our investors as it eliminates the impact of certain non-cash charges.
- “Employee compensation and benefits, excluding equity-based compensation” is defined as Employee compensation and benefits (the most directly comparable GAAP measure) before equity-based compensation. This measure is useful to management and our investors as it eliminates the impact of certain non-cash compensation charges.
- “General and administrative expenses, excluding impairment” is defined as general and administrative expenses (the most directly comparable GAAP measure) before impairment expense. This measure is useful to management and our investors as it eliminates the impact of certain non-cash charges.
While the Company believes that these non-GAAP financial measures are useful in evaluating its business, this information should be considered as supplemental in nature and is not meant as a substitute for revenues, net income, or earnings per share, in each case as recognized in accordance with GAAP. In addition, other companies, including companies in the Company’s industry, may calculate such measures differently, which reduces their usefulness as comparative measures.
The following tables show a reconciliation from total revenues to Core Revenue, Cost Recovery Revenue, and Ancillary Revenue (non-GAAP basis) for the three months ended March 31, 2026 and 2025 (in thousands):
| Three Months Ended March 31, | |||||
| 2026 | 2025 | ||||
| Total Revenues | $ | 93,076 | $ | 75,583 | |
| Core Revenue: | |||||
| Renewal Commissions(1) | $ | 18,162 | $ | 16,952 | |
| Renewal Royalty Fees(2) | 43,594 | 37,244 | |||
| New Business Commissions(1) | 7,452 | 5,755 | |||
| New Business Royalty Fees(2) | 7,886 | 6,929 | |||
| Agency Fees(1) | 2,385 | 2,240 | |||
| Total Core Revenue | 79,479 | 69,120 | |||
| Cost Recovery Revenue: | |||||
| Initial Franchise Fees(2) | 1,609 | 1,342 | |||
| Interest Income | 117 | 189 | |||
| Total Cost Recovery Revenue | 1,726 | 1,531 | |||
| Ancillary Revenue: | |||||
| Contingent Commissions(1) | 10,686 | 4,476 | |||
| Other Franchise Revenues(2) | 1,185 | 456 | |||
| Total Ancillary Revenue | 11,871 | 4,932 | |||
| Total Revenues | $ | 93,076 | $ | 75,583 | |
| (1) | Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Condensed Consolidated Statements of Operations. |
| (2) | Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Franchise Revenues are included in "Franchise revenues" as shown on the Condensed Consolidated Statements of Operations. |
The following tables show a reconciliation from net income to Adjusted EBITDA and Adjusted EBITDA Margin (non-GAAP basis) for the three months ended March 31, 2026 and 2025 (in thousands):
| Three Months Ended March 31, | ||||||||
| 2026 | 2025 | |||||||
| Net Income | $ | 8,045 | $ | 2,646 | ||||
| Interest expense | 5,472 | 5,823 | ||||||
| Depreciation and amortization | 3,212 | 2,670 | ||||||
| Tax expense (benefit) | 1,745 | (1,687 | ) | |||||
| Equity-based compensation | 6,217 | 6,236 | ||||||
| Impairment and other gains and losses | — | — | ||||||
| Other income | (267 | ) | (168 | ) | ||||
| Adjusted EBITDA | $ | 24,424 | $ | 15,520 | ||||
| Net Income Margin(1) | 9 | % | 4 | % | ||||
| Adjusted EBITDA Margin(2) | 26 | % | 21 | % | ||||
| (1) | Net Income Margin is calculated as Net Income divided by Total Revenue: ( |
| (2) | Adjusted EBITDA Margin is calculated as Adjusted EBITDA divided by Total Revenue: ( |
The following tables show a reconciliation from basic earnings per share to Adjusted EPS (non-GAAP basis) for the three months ended March 31, 2026 and 2025. Note that totals may not sum due to rounding:
| Three Months Ended March 31, | ||||||
| 2026 | 2025 | |||||
| Earnings per share - basic (GAAP) | $ | 0.20 | $ | 0.09 | ||
| Add: equity-based compensation(1) | 0.17 | 0.17 | ||||
| Adjusted EPS (non-GAAP) | $ | 0.37 | $ | 0.26 | ||
| (1) | Calculated as equity-based compensation divided by sum of weighted average Class A and Class B shares: [ |
| Goosehead Insurance, Inc. | ||||||||||||
| Key Performance Indicators | ||||||||||||
| March 31, 2026 | December 31, 2025 | March 31, 2025 | ||||||||||
| Corporate sales agents < 1 year tenured | 275 | 261 | 254 | |||||||||
| Corporate sales agents > 1 year tenured | 207 | 228 | 172 | |||||||||
| Operating franchises < 1 year tenured | 77 | 87 | 100 | |||||||||
| Operating franchises > 1 year tenured | 879 | 922 | 998 | |||||||||
| Franchise Producers < 1 Year | 625 | 545 | 520 | |||||||||
| Franchise Producers > 1 Year | 1,525 | 1,568 | 1,577 | |||||||||
| Total Franchise Producers | 2,150 | 2,113 | 2,097 | |||||||||
| QTD Corporate Agent Productivity < 1 Year (1) | $ | 16,577 | $ | 13,728 | $ | 14,960 | ||||||
| QTD Corporate Agent Productivity > 1 Year (1) | $ | 25,284 | $ | 22,735 | $ | 27,793 | ||||||
| QTD Franchise Productivity < 1 Year (2) | $ | 19,023 | $ | 17,861 | $ | 13,904 | ||||||
| QTD Franchise Productivity > 1 Year (2) | $ | 37,443 | $ | 29,089 | $ | 30,551 | ||||||
| Policies in Force | 1,973,000 | 1,900,429 | 1,729,000 | |||||||||
| Client Retention | 85 | % | 85 | % | 84 | % | ||||||
| Premium Retention | 89 | % | 90 | % | 98 | % | ||||||
| QTD Written Premium (in thousands) | $ | 1,133,953 | $ | 1,090,130 | $ | 1,000,231 | ||||||
| Net Promoter Score ("NPS") | 72 | 77 | 87 | |||||||||
(1) - Corporate Productivity is New Business Production per Agent (Corporate): The New Business Revenue collected related to corporate sales, divided by the average number of full-time corporate sales agents for the same period. This calculation excludes interns, part-time sales agents and partial full-time equivalent sales managers.
(2) - Franchise Productivity is New Business Production per Agency: The gross commissions paid by Carriers and Agency Fees received related to policies in their first term sold by franchise sales agents, prior to paying Royalty Fees to the Company, divided by the average number of franchises for the same period.
