LivePerson Named a Leader in the Aragon Research Globe™ for Agent Platforms 2026

Rhea-AI Summary

LivePerson (NASDAQ: LPSN) was named a Leader in the Aragon Research Globe for Agent Platforms, 2026, recognizing its predictable conversational AI and orchestration suite. The company highlights Conversation Simulator (launched 2025) for risk-free testing with synthetic customers to detect hallucinations and validate AI guardrails.

The placement emphasizes LivePerson's focus on continuous AI agent evaluation, industry expertise across retail, travel, banking and healthcare, and an open, vendor-agnostic orchestration layer for LLM integration.

Positive

• Positioned as Leader in Aragon Research Globe for Agent Platforms, 2026
• Conversation Simulator launched 2025 for risk-free synthetic customer testing
• Ability to test AI agents against thousands of synthetic conversations
• Vendor-agnostic orchestration enabling centralized LLM integration

Negative

• None.

Key Figures

Providers evaluated: 21 providers

1 metrics

Providers evaluated 21 providers Aragon Research Globe for Agent Platforms 2026

Market Reality Check

Price: $2.90 Vol: Volume 75436 vs 20-day av...

low vol

$2.90 Last Close

Volume Volume 75436 vs 20-day average 115785 (relative volume 0.65x) suggests subdued trading interest into this recognition news. low

Technical Shares at $2.90 are trading below the $8.90 200-day moving average, and remain far under the $21.60 52-week high while only modestly above the $2.56 52-week low.

Peers on Argus

LPSN was up 2.47% pre-news while peers showed mixed moves (e.g., ZENV up 20.82%,...

1 Down

LPSN was up 2.47% pre-news while peers showed mixed moves (e.g., ZENV up 20.82%, RDZN down 2.86%). Momentum scanner flagged ZENV moving -7.69% in the opposite direction, indicating this AI recognition headline is more stock-specific than sector-driven.

Historical Context

5 past events · Latest: Nov 17 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Nov 17	Board appointment	Positive	+5.5%	New director Tripp Lane added, emphasizing strategy and execution expertise.
Nov 11	AI funding news	Positive	+14.5%	Uare.ai seed funding tied to AI developments associated with LPSN symbol.
Nov 10	Q3 2025 earnings	Negative	+14.5%	Revenue down 19% year-over-year despite positive net income and EBITDA.
Nov 06	AI product launch	Positive	-7.2%	Launch of Conversation Simulator for de-risking and governing conversational AI.
Oct 28	Earnings call notice	Neutral	-3.7%	Announcement of date and logistics for upcoming Q3 2025 results call.

Pattern Detected

Recent history shows mixed alignment: positive strategic/AI news sometimes saw negative reactions, while weak fundamentals news occasionally coincided with sharp gains.

Recent Company History

Over the last few months, LivePerson has balanced strategic AI launches and governance updates with challenging fundamentals. In November 2025, the company posted Q3 2025 results with a 19.0% revenue decline yet saw a strong positive price reaction. Its Conversation Simulator launch on November 6, 2025 drew a negative move despite being a core AI product. Board refreshes and external AI-related developments around November 10–17, 2025 were generally met with gains. Against this backdrop, recognition as a Leader in the Aragon Globe extends the narrative of AI positioning amid a still-depressed share price versus the $21.60 52-week high.

Market Pulse Summary

This announcement highlights third-party validation of LivePerson’s platform, with Aragon Research p...

Analysis

This announcement highlights third-party validation of LivePerson’s platform, with Aragon Research placing it in the Leader section of its 2026 Agent Platforms Globe evaluating 21 providers. The recognition builds on the 2025 launch of Conversation Simulator, reinforcing the company’s emphasis on predictable, governed conversational AI. Set against prior revenue declines and ongoing board and governance updates, this news extends the strategic AI narrative without directly addressing underlying financial performance.

Key Terms

conversational ai, ai agent platforms, conversation simulator, llms, +2 more

6 terms

conversational ai technical

"LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced"

Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.

ai agent platforms technical

"a report that evaluates 21 major providers of AI agent platforms and examines the shift"

AI agent platforms are software systems that create, coordinate and run autonomous AI “assistants” that carry out tasks—such as researching data, automating processes, or interacting with customers—by connecting models, apps and data sources. For investors, they matter because these platforms can turn AI capabilities into scalable products and recurring services—like hiring a flexible team of digital assistants—affecting revenue growth, margins, competitive positioning and operational risk exposure.

conversation simulator technical

"includes LivePerson Conversation Simulator that launched in 2025, alongside its orchestration suite."

A conversation simulator is software that mimics real human dialogue so companies can test customer interactions, train staff, or automate routine talks without using live people. Like a flight simulator for phone calls or chat, it reveals how a product, service or compliance process will behave under many scenarios; for investors this matters because it can lower operating costs, speed rollout, improve customer experience and expose regulatory or reputational risks before they hit the market.

llms technical

"enterprises can seamlessly integrate their choice of LLMs while maintaining complete control"

Large language models are advanced computer programs that read and generate human-like text by learning patterns from huge amounts of written material; think of them as digital employees that can draft reports, answer questions, summarize documents, or generate code. They matter to investors because they can change a company’s costs, speed of product development, customer service, and competitive edge — and they also create new risks and regulatory questions that can affect profits and valuation.

orchestration layer technical

"With a centralized orchestration layer, enterprises can seamlessly integrate their choice"

An orchestration layer is the software that coordinates and manages multiple applications, services, or machines so they act together as a single, reliable system. For investors, it matters because effective orchestration improves uptime, speeds product rollouts, lowers operational costs, and simplifies integration of new features—like an air‑traffic controller keeping many flights on time so the whole airport operates smoothly.

guardrails technical

"guardrails to ensure AI remains on-brand and compliant."

Guardrails are clear limits or rules set by companies, regulators, or boards to keep activities within a safe, predictable zone—like the guardrails on a highway that prevent a car from veering into danger. For investors they matter because these boundaries shape a business’s risk profile, decision-making freedom, and likelihood of regulatory problems, which in turn affect future cash flows, stability, and valuation.

AI-generated analysis. Not financial advice.

The conversational AI and AI agent evaluation platform was recognized alongside other major platforms

NEW YORK, Feb. 27, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced Aragon Research, Inc. has positioned LivePerson in the Leader section of "The Aragon Research Globe^™ for Agent Platforms, 2026," a report that evaluates 21 major providers of AI agent platforms and examines the shift from chatbot to sophisticated AI agent systems.

"We believe our positioning as a Leader in the Aragon Research Globe confirms our commitment to delivering AI that is more predictable and outcome-driven," said John Sabino, CEO of LivePerson. "By empowering enterprises to continuously evaluate AI agents, we are helping the world's largest brands transition from reactive support to proactive, personalized interactions that drive real ROI."

LivePerson is recognized as a leader focused on providing predictable conversational AI, which includes LivePerson Conversation Simulator that launched in 2025, alongside its orchestration suite. Conversation Simulator provides a risk-free testing environment using synthetic customers to mimic real customer behaviors, allowing brands to detect hallucinations and validate compliance with AI policies and guardrails before and after deployment.

LivePerson believes its key strengths include:

• Continuous AI agent evaluation: Brands can test AI agents against thousands of synthetic customer conversations. By mimicking real-world behaviors in a risk-free environment, enterprises can validate AI agent behavior and refine AI agents before they ever speak to a customer, helping brands create more predictable AI that they can count on.
• Industry expertise: Leveraging extensive experience across industries like retail, travel, banking, and healthcare, LivePerson helps brands create better customer experiences across the customer journey.
• Open ecosystem: Through its vendor-agnostic approach, LivePerson allows brands to connect to technology that works best for them. With a centralized orchestration layer, enterprises can seamlessly integrate their choice of LLMs while maintaining complete control through a self-service interface.

By giving brands operational controls to validate AI agent behavior and deliver more predictable AI, LivePerson is addressing a primary barrier to enterprise AI adoption. As brands move toward complex AI agents capable of handling end-to-end tasks, LivePerson's platform provides the necessary guardrails to ensure AI remains on-brand and compliant.

To read the full Aragon Research report, visit their website here.

Required Disclaimer: Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

Aragon Research "The Aragon Research Globe™ for Agent Platforms, 2026" by Jim Lundy, February 2026.

About LivePerson.
LivePerson (NASDAQ: LPSN) is the enterprise leader in predictable conversational AI. The world's leading brands use our award-winning Conversational Cloud and Syntrix platforms to connect with millions of customers. We power nearly a billion messages every month, providing uniquely rich data analytics, agent training, and AI evaluation tools to unlock the power of conversational AI for better business outcomes. Learn more at liveperson.com.

Media Contact
Riah Lawry
pr@liveperson.com

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SOURCE LivePerson, Inc.

FAQ

What does LivePerson (LPSN) being named a Leader in the Aragon Research Globe 2026 mean for investors?

It signals industry recognition for LivePerson's agent platform capabilities and product maturity. According to the company, the placement reflects leadership in predictable conversational AI and may validate product-market fit for enterprise AI deployments.

What is LivePerson Conversation Simulator and when did LPSN launch it?

Conversation Simulator is a risk-free testing tool using synthetic customers to mimic real behaviors. According to the company, Conversation Simulator launched in 2025 to help detect hallucinations and validate compliance with AI policies and guardrails.

How does LivePerson (LPSN) help enterprises evaluate AI agents before deployment?

LivePerson enables continuous agent evaluation using synthetic conversations to validate behavior pre-deployment. According to the company, brands can test AI agents against thousands of synthetic conversations to refine agents and reduce runtime risks.

Does LivePerson's platform support multiple LLMs and vendor integrations for LPSN customers?

Yes — the platform uses a vendor-agnostic orchestration layer to integrate customer-chosen LLMs. According to the company, this centralized approach lets enterprises connect preferred technology while keeping operational control via a self-service interface.

Which industries does LivePerson cite as core strengths for its AI agent platform (LPSN)?

LivePerson cites experience across retail, travel, banking and healthcare as core strengths. According to the company, industry expertise helps deliver better customer experiences across the end-to-end customer journey.

Where can investors read the Aragon Research Globe for Agent Platforms, 2026 referenced by LivePerson (LPSN)?

Investors can access the full Aragon Research report via Aragon Research's website. According to the company, the report by Jim Lundy is titled "The Aragon Research Globe for Agent Platforms, 2026" and dated February 2026.