MVB Bank Selects Bretton AI to Run Its Back-Office Operations as It Scales Its Fintech Business

Key Terms

anti-money laundering regulatory

Anti-money laundering are rules, checks and processes banks and other financial firms use to stop criminals from hiding or moving illegal money. Think of it like ID checks and receipts in a store that make it harder to pass off stolen goods as legitimate; for investors, strong anti-money laundering controls reduce the risk of fines, shutdowns, and reputational damage that can wipe out shareholder value.

know your customer regulatory

Know your customer (often called KYC) is the routine process financial firms use to verify who their clients are and assess the risk they pose, by collecting identity documents, background information and transaction history. For investors, KYC matters because it determines whether you can open or maintain accounts, how quickly you can trade, and how a firm manages regulatory and fraud risk—similar to a landlord checking references before renting to someone.

enhanced due diligence regulatory

A deeper, more rigorous check on a customer, transaction, or business relationship required by regulators when there is higher risk of money laundering, fraud, corruption, or other problems. It involves collecting extra documents, verifying sources of funds, and ongoing monitoring—like a detective doing a longer investigation when red flags appear. For investors, it signals greater regulatory scrutiny or complexity that can affect transaction timing, costs, disclosure, and perceived risk.

human-in-the-loop technical

Human-in-the-loop describes systems where people supervise, check, or make final decisions on work performed by automated tools or algorithms. Like a pilot overseeing an autopilot, humans step in to catch errors, interpret nuance, and apply judgment that machines may miss. For investors, this matters because human oversight can reduce operational and regulatory risk, improve decision quality, and increase trust in results produced by automated systems.

aml regulatory

AML stands for anti-money laundering — the laws, rules and internal checks that banks and businesses use to spot and stop illicit cash flows, such as proceeds from crime or funding of illegal activities. Think of it as a security checkpoint for money: investors care because poor AML controls can lead to heavy fines, frozen assets and reputational harm that hurt profits and share value, while strong controls reduce legal and operational risk.

cft regulatory

A cft (cubic foot) is a unit of volume equal to a cube that measures one foot on each side, used to quantify quantities like natural gas, storage space, or pipeline capacity. Investors care because many energy and commodity figures—production volumes, reserves, and transport capacity—are reported in cubic feet, so understanding cft helps translate physical output into revenue and cost metrics; think of it like measuring a room’s size to know how much it can hold.

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The multi-year agreement will help MVB expand compliance capacity without increasing back-office headcount.

FAIRMONT, W.Va. & SAN FRANCISCO--(BUSINESS WIRE)-- MVB Bank, Inc., a subsidiary of MVB Financial Corp. (Nasdaq: MVBF), has selected Bretton AI to deliver AI-native Managed Services for their back-office operations. A dedicated U.S.-based Bretton team will deliver outcomes, utilizing the Bretton AI platform, in the form of Anti-Money Laundering transaction monitoring and Know Your Customer (KYC) completed alerts and cases inline with MVB's policies and risk framework.

Why MVB selected Bretton

MVB has spent two decades building a national business serving fintech, payments, and other high-growth sectors from its community banking base. As MVB sees strong business expansion with partner banks, the work required to monitor activity and conduct due diligence is expected to grow in lockstep. MVB selected Bretton to expand capacity and consistency without increasing back-office headcount at the same rate as the business.

"MVB built a national fintech business on top of a community bank, and that growth brings increasingly complex compliance demands," said Julie O'Connor, Chief Compliance Officer at MVB Bank. "Bretton AI gives us a way to scale monitoring and due-diligence capacity while keeping MVB in control of the program, its decisions and its filings. That allows our team to focus on the highest-risk work, support responsible growth, and advance our broader AI strategy."

Under the agreement, Bretton AI's US-based analysts use the Bretton AI Platform to review alerts and complete enhanced due diligence work, with a trained analyst reviewing every AI-assisted output before it reaches MVB. This human-in-the-loop model lets MVB receive higher-quality, more consistent reviews at lower cost than a traditional headcount-based build-out, while giving the program room to scale as volume grows. Bretton's outcome-based pricing reinforces this: fees tie to completed work, not analyst hours, so MVB adds capacity without adding headcount-driven costs.

Market Context

The agreement follows the launch of Bretton AI Managed Services, an AI-native alternative to the traditional, headcount-based compliance outsourcing. The offering combines the Bretton AI platform with a dedicated U.S.-based operations team and outcome-based pricing. Rick Shooman, who has 25 years of experience building and advising financial crime programs inside banks and across the industry, leads the Services business. MVB adds to the growing set of banks and fintechs moving their back-office operations to Bretton AI Managed Services.

The agreement also comes as FinCEN and federal regulators consider proposed changes to AML and CFT program requirements that place greater emphasis on risk-based effectiveness and the responsible use of modern technology. MVB is now able to focus their efforts on risk-based effectiveness instead of tedious and manual operations.

"MVB is showing what it looks like to scale a sophisticated fintech business without recreating the same labor-heavy operating model around it ," said Rick Shooman, Managing Director, Head of Services at Bretton AI. "Bretton brings the platform and the operating team together in one accountable service. We perform the work under MVB’s policies and standards, while MVB remains in control of its risk program."

Learn more about our partnership from our blog post.

About MVB Bank

MVB Bank, Inc., a subsidiary of MVB Financial Corp. (Nasdaq: MVBF), is a Fairmont, West Virginia based bank founded in 1999. Alongside its community banking roots in the Mid-Atlantic, MVB has built a national practice serving fintech, payments, and gaming clients, providing embedded finance, banking as a service, and payments infrastructure to companies across the country. More at mvbbanking.com.

About Bretton AI

Bretton AI runs AI-native operations for the financial back office. Its platform performs compliance, risk, fraud, and operational work for banks and fintechs, on the institution's own data and policies, with every decision traced and defensible. Bretton AI Managed Services pairs the platform with a dedicated, US-based team that runs the operation end to end, priced on outcomes and accountable for the result. Grow the bank, not the back office. More at bretton.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260806161632/en/

Media Contacts
Bretton AI
Mckenzie Wax for Bretton AI
mckenzie@heycommand.com

MVB Bank
Amy Baker for MVB Bank
abaker@mvbbanking.com

Source: Bretton AI