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ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) announced that Experian is significantly expanding its use of the ServiceNow AI Platform to support enterprise-wide AI-led transformation. Experian is using agentic AI workflows to enhance onboarding, third-party risk management and model governance while connecting HR, IT, Asset and Risk in a single system of action.
The broader partnership natively integrates the Experian Ascend Platform with the ServiceNow AI Platform, allowing businesses to access Experian’s data, insights and decisioning directly within ServiceNow workflows so autonomous AI agents can act faster, more consistently and under governed, auditable controls.
ServiceNow (NYSE: NOW) and TeamViewer announced a multi-year strategic technology partnership to integrate TeamViewer’s Digital Employee Experience and Remote Connectivity solutions with the ServiceNow AI Platform. The collaboration aims to enable end-to-end agentic IT workflows and move enterprise IT operations from manual intervention toward more autonomous management.
The agreement includes joint go-to-market investments, with TeamViewer’s solutions offered as a packaged add-on to ServiceNow customers worldwide. Both companies plan coordinated global sales and marketing across IT Service Management, Field Service Management, and Customer Service Management, and intend to explore deeper integrations and new use cases over time.
ServiceNow (NYSE: NOW) reported strong Q2 2026 results, with subscription revenues of $3,877 million, up 24.5% year over year (23% in constant currency), and total revenues of $3,987 million, up 24% (22.5% in constant currency). Current remaining performance obligations reached $13.20 billion, and total remaining performance obligations $29.0 billion, both growing 21% year over year.
According to ServiceNow, the quarter beat the high end of guidance across all topline and profitability metrics, and FY 2026 subscription revenue guidance was raised. Non‑GAAP income from operations was $1,173 million (29.5% margin), free cash flow was $634 million (up 16%), and ServiceNow AI surpassed $1 billion in annual contract value. Large‑deal momentum included 123 transactions over $1 million in net new ACV, up nearly 40% year over year, and 658 customers with more than $5 million in ACV, up approximately 23%.
Leidos (NYSE: LDOS) is expanding its 10+ year relationship with ServiceNow (NYSE: NOW), deploying the ServiceNow AI Platform across its enterprise to support approximately 50,000 employees and enhance secure, efficient operations in FedRAMP environments. The deployment includes Now Assist, EmployeeWorks, HR Service Delivery, and AI Control Tower to unify IT, HR, and shared services on a single AI platform.
According to Leidos, projected outcomes from AI-driven workflows include more than $3 million in annual savings through faster Level 1 incident resolution, up to 60% autonomous IT ticket resolution with the potential to eliminate about 80,000 tickets annually, and a conversational AI front door for employee services to improve productivity and free staff for mission‑critical work.
ServiceNow (NYSE: NOW) reports expanding adoption of the ServiceNow AI Platform across nearly all 50 U.S. states, complementing use by about 90% of the Fortune 500. State and local agencies use the platform to modernize operations, improve citizen services, and manage AI with ServiceNow’s AI Control Tower.
California’s housing agency uses AI-powered digital services to lower costs and enhance service quality, Hawaii deployed a statewide enterprise platform in six weeks, Raleigh (NC) cut service desk costs by 66%, and Washington, D.C. is consolidating tools, aiming to halve grants processing time.
Hitachi Digital Services announced a partnership with ServiceNow (NYSE: NOW) to enhance Hitachi Intelligent Infrastructure Monitoring (HIIM)/b) using the ServiceNow AI Platform. The collaboration targets mission-critical infrastructure in energy, mobility, and manufacturing, turning real-time operations data into automated, AI-powered workflows for faster, safer issue resolution.
ServiceNow (NYSE: NOW) will release its Q2 2026 financial results after market close on Wednesday, July 22, 2026. The quarter ended June 30, 2026.
A conference call and live webcast start at 2:00 p.m. PDT (21:00 GMT), with phone and online access plus a 30-day replay via the investor relations website.
ServiceNow (NYSE: NOW) and Inspira Enterprise announced a strategic partnership making Inspira a full-spectrum ServiceNow delivery partner across AI, cybersecurity, and identity.
Inspira has deployed ServiceNow's AI Control Tower with 50+ AI agents, reporting 40% higher AI adoption, 35% productivity gains, and accelerators that can cut implementation effort by 60–70%.
IBM (NYSE: IBM) and ServiceNow (NYSE: NOW) announced a multi-year collaboration to tackle AI-ready data and legacy system challenges. The effort combines IBM’s AI, data and automation with the ServiceNow AI Platform to modernize applications, strengthen enterprise data governance and enable more autonomous IT operations.
Joint solutions for application modernization, data governance and infrastructure operations are expected in the second half of 2026.
ServiceNow (NYSE: NOW) and Experian announced a new global multi-year partnership to embed Experian’s Ascend decisioning and data capabilities directly into the ServiceNow AI Platform.
The collaboration aims to help enterprises scale agentic AI across workflows such as employee onboarding, third-party risk management, fraud and identity checks, and model lifecycle governance.