Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) has unveiled AI Experience, a revolutionary unified interface for enterprise AI that transforms how organizations interact with artificial intelligence. The platform features a multimodal, multilingual interface that integrates voice, text, image, web, and build agents with built-in governance and security.

Key innovations include AI Voice Agents for hands-free support, AI Web Agents for task automation across third-party apps, AI Data Explorer for cross-platform insights, and AI Lens for instant action on visual inputs. The platform extends to ServiceNow's CRM offering, featuring an AI-powered Configure, Price, Quote (CPQ) solution to accelerate sales processes.

The AI Experience platform will be rolled out gradually, with AI Lens available now and other features expected to launch by the end of 2025. The system includes flexible model provider options, allowing integration with major AI providers like Azure OpenAI, Anthropic Claude, and Google Gemini.

Fortune and ServiceNow (NYSE:NOW) have unveiled the inaugural Fortune AIQ 50 List, a comprehensive ranking of Fortune 500 companies demonstrating measurable impact through artificial intelligence implementation. Alphabet secured the top position, followed by Visa, JPMorgan Chase, NVIDIA, and Mastercard in the top 5.

The list spans 18 sectors, with financial and technology companies dominating with eight companies each. Notable highlights include nine female CEOs among the ranked companies, and geographical distribution across 40 cities in 20 states, with California leading with 10 companies. The ranking methodology was based on ServiceNow's Enterprise AI Maturity Index and ETR's survey of 165 technology leaders conducted between August and September 2025.

ServiceNow (NYSE: NOW) has announced a major expansion in West Palm Beach, Florida, establishing a new regional innovation hub and AI Institute at Related Ross's 10 CityPlace. The expansion is projected to generate a $1.8 billion economic impact and create over 850 jobs through 2030.

As the anchor tenant, ServiceNow has committed to up to 200,000 square feet of space, which will serve as a cornerstone for the company's Southeast growth. The facility will include a startup accelerator, Executive Briefing Center, and ServiceNow University programming, focusing on AI-focused education and certification opportunities. The facility is scheduled to open in 2028, with hiring and programming initiatives beginning in the coming months.

ServiceNow (NYSE: NOW) has unveiled its new Zurich platform release, introducing significant AI innovations for enterprise-scale deployment. The release features three major components: secure vibe coding through Build Agent for rapid app development, enhanced security features including ServiceNow Vault Console and Machine Identity Console, and autonomous workflows powered by agentic playbooks.

The platform introduces Build Agent, which enables natural language app creation with built-in security and compliance, and a developer sandbox for safe experimentation and testing. According to Gartner, over 60% of enterprises are expected to adopt AI agent development platforms by 2029 for complex workflow automation.

ServiceNow (NYSE:NOW) has secured a landmark OneGov agreement with the U.S. General Services Administration (GSA) to accelerate AI-driven government modernization. The deal features discounts of up to 70% off list prices for federal agencies upgrading to ITSM Pro and Pro Plus bundles through September 2028.

The ServiceNow AI Platform is projected to boost workflow efficiencies by up to 30% and currently drives over 200 million government tasks annually. The agreement includes two main offerings: a 70% discounted ITSM Pro and Pro Plus bundle upgrade and a 40% discounted standalone ITSM Pro upgrade option available through September 2026. Both options are available for FedRAMP High and National Security Cloud environments.

ServiceNow (NYSE: NOW) and SENAI-SP, Latin America's largest technical education institution, have announced a comprehensive statewide AI training and certification program in Brazil. The initiative, part of ServiceNow University, aims to train hundreds of learners in 2025 and contributes to the company's global goal of upskilling 3 million people by 2027.

The program will offer Portuguese-language training in AI, digital workflow automation, and low-code/no-code development, complete with certification pathways and job readiness support. A successful pilot program has already demonstrated a certification completion rate exceeding 70% with strong graduate employability, positioning the initiative as a potential model for expansion across Latin America.

ServiceNow (NYSE: NOW) has announced a significant technology partnership with DFL Deutsche Fußball Liga, becoming the Official Workflow Partner for Germany's premier football leagues. The partnership will leverage ServiceNow's AI platform to transform the Bundesliga ecosystem's business workflows and operations.

The collaboration focuses on implementing IT service management, human resources, and customer management solutions to enhance efficiency across the DFL network. ServiceNow's AI platform will streamline processes including player transfers, freelancer management, and scheduling, while improving partner and club experiences through enhanced CRM capabilities.

This strategic partnership represents a major digital transformation initiative for one of Germany's most iconic sports organizations, aiming to deliver better experiences for clubs, partners, service providers, and ultimately, fans.

Genesys, a cloud leader in AI-Powered Experience Orchestration, has secured a $1.5 billion investment equally split between Salesforce and ServiceNow. The company's Cloud platform has demonstrated strong performance with $2.1 billion in annual recurring revenue and 35% year-over-year growth in Q1 FY2026.

The investment proceeds will be used to repurchase shares from existing equity holders, with Hellman & Friedman and Permira maintaining majority ownership. The platform has shown robust growth with quarterly net revenue retention exceeding 120% over the last four quarters. This strategic investment strengthens Genesys's partnerships with both companies, focusing on advancing AI-powered customer experience orchestration solutions.

ServiceNow (NYSE: NOW) has announced agentic workforce management, a groundbreaking extension of its AI agent orchestration platform. This innovation enables seamless collaboration between employees and AI agents to deliver business outcomes while maintaining human oversight.

The company's initial agentic workforces focus on IT operations, customer support, security, and software deployment. Early results show impressive metrics: 97% automation of software provisioning requests, 40% reduction in service desk volume, and 85% autonomous resolution of routine IT support requests. In customer support, the system achieves 80% resolution of complex cases with 50% faster resolution times.

The platform includes comprehensive management tools and integrates with ServiceNow AI Control Tower for governance, compliance, and ethical oversight.