Servicenow Inc Stock Price, News & Analysis

ServiceNow (NOW) has unveiled AI agents for Security and Risk solutions at Knowledge 2025, marking a shift towards autonomous enterprise security. The company announced key partnerships with Microsoft and Cisco to enhance AI-driven security capabilities. The new offering includes:

• AI Control Tower capabilities for AI inventory and compliance management
• Digital Operational Resilience Management (DORM) solution
• Enhanced vulnerability management with exposure management workflows
• Expanded threat intelligence platform with security case management

These innovations aim to transform reactive defense into autonomous resilience, helping organizations manage security, risk, and compliance more effectively. The solutions are designed to address the challenges of overwhelmed cybersecurity teams and delayed threat detection, leveraging ServiceNow's expertise in orchestrating complex processes at scale.

ServiceNow (NOW) unveiled groundbreaking autonomous IT capabilities powered by agentic AI at Knowledge 2025. The company aims to achieve zero downtime, zero outages, and zero service desk incidents through AI-powered autonomy. The announcement includes new AI agents across multiple IT services including ITSM, ITOM, ITAM, and SPM, along with enhanced Operational Technology (OT) and Digital End-User Experience (DEX) capabilities. The ServiceNow AI Platform serves as a central system of action, enabling AI agents to execute tasks autonomously while maintaining control and governance. According to IDC, 65% of organizations will leverage AI for immediate business value through AI-driven assistants by late 2026. The platform integrates third-party data, intelligent agents, and dynamic workflows, transforming IT from a reactive support function into a strategic driver of growth and transformation.

ServiceNow (NYSE: NOW) unveiled new Workflow Data Fabric capabilities at Knowledge 2025, introducing the Workflow Data Network - an ecosystem designed to power AI agents and workflows with real-time intelligence. The network includes partnerships with major tech companies like Adobe, AWS, Microsoft, and Oracle, featuring over 100 integrations across various data sources.

The company also announced its intent to acquire data.world, a leader in enterprise data cataloging and governance, to enhance AI agent understanding and data intelligence. This acquisition aims to help organizations govern and orchestrate their entire data lifecycle from a single platform.

The initiative addresses a critical challenge highlighted by Gartner, which predicts that through 2026, organizations will abandon 60% of AI projects due to lack of AI-ready data. The Workflow Data Network provides secure, flexible access to data through Zero Copy connectors to major platforms, enabling enhanced governance while reducing operational costs.

ServiceNow (NYSE: NOW) unveiled its new Core Business Suite at Knowledge 2025, featuring AI-powered solutions to transform core business processes. The suite integrates HR, procurement, finance, facilities, and legal operations on the ServiceNow AI Platform, connecting employees, suppliers, systems, and data in one unified experience. A key component is the new Finance Case Management solution, which automates case management requests using AI-driven workflows. The suite is designed for rapid deployment, often within weeks, and includes AI agents for setup assistance. According to IDC, enterprise AI spending is projected to reach $227 billion in 2025, with 67% focused on core business operations. Siemens has already implemented ServiceNow's platform, reporting improved customer experiences and operational efficiency in processing invoices, orders, and payslips globally.

NICE (NICE) and ServiceNow (NOW) announced a strategic partnership at Knowledge 2025 to deliver end-to-end, AI-powered customer service fulfillment. The partnership combines NICE's customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution to create a unified framework connecting front, middle, and back-office operations.

The integration features three key components: unified AI-powered customer engagement for optimal agent matching and routing, AI-powered support to enhance workforce productivity with real-time insights, and continuous proactive optimization for quality improvements across customer service operations. The new offering is targeted for availability in Q4 2025.

ServiceNow (NOW) and UKG announced a strategic collaboration at Knowledge 2025 to enhance employee productivity through AI integration. The partnership combines UKG's AI solutions with ServiceNow's new AI Agent Fabric to modernize digital employee experiences across payroll, workforce management, and HR solutions.

According to Josh Bersin Company, AI improvements in existing jobs can yield 15% to 50% productivity gains, while AI agents handling common and complex tasks can deliver up to 300+% improvements. The collaboration focuses on three key areas: streamlining employee moments that matter, modernizing payroll processes, and solving industry-specific needs through interconnected AI agents.

ServiceNow (NOW) and NVIDIA announced an expanded partnership at Knowledge 2025, introducing the Apriel Nemotron 15B reasoning model and enhanced data processing capabilities. The new open-source LLM, developed jointly and trained using NVIDIA NeMo and ServiceNow data, promises lower latency, reduced inference costs, and faster agentic AI. The model was trained on NVIDIA DGX Cloud on AWS and is designed for real-time workflow execution. The partnership also includes integrating NVIDIA NeMo microservices with ServiceNow Workflow Data Fabric, creating a closed-loop data flywheel process for improved model accuracy and personalized experiences. The Apriel Nemotron 15B model is expected to launch in Q2 2025, representing a significant advancement in enterprise-grade LLMs for workflow automation and intelligent AI agents.

ServiceNow (NOW) has launched ServiceNow University, a free AI-powered learning platform designed to help individuals adapt to an AI-driven workplace. The platform features gamified courses, hands-on assessments, and personalized learning paths through an AI-powered unified profile. According to a joint study with Pearson, agentic AI is expected to impact over 8 million roles in the U.S. alone, with significant tech workforce growth projected by 2030 (27% in Germany, 36% in U.S., 95% in India). ServiceNow University aims to reach 3 million learners by 2027 and strengthens the company's RiseUp initiative for underserved communities. The platform offers comprehensive curricula across multiple disciplines, including AI learning pathways, and provides credentials, badges, and ranks to reward development.

ServiceNow (NOW) has unveiled a revolutionary AI-powered CRM platform at Knowledge 2025, designed to unify selling, fulfillment, and service operations. The company's CRM business has reached $1.4 billion in annual contract value, growing 30% year-over-year as of 2024. The new platform features CRM AI Agents that can autonomously handle customer interactions and workflow management, with ServiceNow reporting that AI agents are already automating 37% of their customer support case workflows. The platform aims to eliminate inefficiencies in traditional CRM systems by connecting workflows across departments on a single unified platform. ServiceNow also announced its acquisition of Logik.ai to enhance its CPQ capabilities. Early adopters like Pure Storage, Farm Credit Mid-America, and ProAssurance have reported improved customer service efficiency and faster issue resolution using the new platform.