Moveworks from ServiceNow achieves FedRAMP® moderate authorization to provide secure conversational AI to public sector

Key Terms

fedramp regulatory

FedRAMP (Federal Risk and Authorization Management Program) is a U.S. government initiative that sets security standards for cloud computing services used by federal agencies. It ensures that these online platforms protect sensitive information, similar to how a security system safeguards a building. For investors, FedRAMP indicates that a cloud service meets strict security requirements, which can influence its reliability and trustworthiness in handling data.

aws govcloud (us) technical

AWS GovCloud (US) is a set of Amazon Web Services cloud regions built to meet strict U.S. government and regulated-industry requirements for data residency, access controls, and compliance. Investors care because companies that handle sensitive government or regulated data often need GovCloud to bid on contracts or operate legally; having access to these regions can open revenue opportunities, reduce regulatory risk, and signal that a business can serve high-security customers.

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GovCloud is a specialized cloud computing environment designed to meet strict security, privacy and regulatory requirements for government agencies and contractors. Think of it as a locked, monitored storage and computing room that only approved users and systems can enter; for investors it matters because companies that win or maintain GovCloud certifications can access steady, often large government contracts and face higher barriers to entry for competitors.

impact level 5 (il5) regulatory

Impact Level 5 (IL5) is a high-severity classification used to signal an event or condition that could have major, measurable effects on a company’s operations, finances, regulatory status, or safety profile. For investors, an IL5 note is like a red-flag in a traffic-light system: it warns that the situation may materially change earnings, require significant remediation, or draw intense regulatory or market scrutiny, and therefore may prompt reassessment of risk and valuation.

ai assistant platform technical

A software service that acts like a digital assistant or smart coworker, using computer programs that learn from data to answer questions, automate routine tasks, summarize information, or help make decisions. Investors care because these platforms can lower operating costs, speed services, create new products and revenue streams, and affect competitive position, while their value depends on accuracy, data privacy, scalability and regulatory risk.

agentic ai technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

The Moveworks platform serves as the AI front door for government agencies, delivering search and action across the federal enterprise.

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced that Moveworks has achieved FedRAMP® (Federal Risk and Authorization Management Program) Moderate Authorization. This milestone enables federal agencies, defense contractors, and public sector organizations to securely deploy Moveworks’ AI Assistant platform across the workforce to search and act across business applications, freeing up employees and federal workers to focus on mission readiness and outcomes.

Federal agencies face increasing pressure to modernize service delivery while managing technical debt and staffing constraints, and adhering to the highest standards of data security, privacy, and compliance. Moveworks addresses these challenges by creating the front door to public sector agencies along with a frictionless employee experience that meets employees where they already work. The platform supports communication in over 100 languages, ensuring a consistent support experience across the global federal workforce.

Moveworks is powered by a proprietary Reasoning Engine that allows the platform to understand, plan, execute, and adapt to requests within an organization's unique workflows. By combining search and action in one interface, Moveworks reduces the manual work required to resolve routine requests.

“For federal agencies, security is the bedrock of every mission, but it shouldn't be a barrier to innovation,” said Damián Hasse, chief information security officer for Moveworks from ServiceNow. “This authorization allows us to bring Moveworks GovCloud to the public sector, offering a secure path to eliminate manual backlogs and fragmented tools.”

Moveworks GovCloud

To meet the specific requirements of the public sector, Moveworks GovCloud is a dedicated environment built on AWS GovCloud (US). This reflects years of investment in secure architecture and rigorous controls to support the needs of complex, security-sensitive environments. While Moveworks offers deep native integration with ServiceNow, the platform is also available as a standalone solution, capable of serving as the AI Assistant platform for any public sector agency.

Key benefits of Moveworks GovCloud include:

• Understanding complex requests, planning multi-step workflows, and taking action across connected business systems for government personnel.
• Increased operational efficiency by extending the capacity of limited staff by autonomously resolving high-volume, routine IT, HR, and Finance requests.
• Native integrations, Moveworks AI Agent Marketplace, and Moveworks Agent Studio allow for secure, end-to-end automation across existing government technology stacks.

“The government workforce deserves the best technology solutions to power mission success,” said Mike Hurt, GVP, Public Sector for ServiceNow. “By achieving FedRAMP authorization, Moveworks provides a secure, agentic AI gateway that eliminates the friction of fragmented systems. Its unified conversational interface automates the everyday complexities of IT, HR, and procurement, allowing public servants to focus on mission outcomes."

For more information about Moveworks GovCloud and its FedRAMP authorized AI platform, please visit: https://www.moveworks.com/us/en/solutions/ai-for-federal-government

To view the Moveworks FedRAMP marketplace listing, please visit: https://marketplace.fedramp.gov/products/FR2332364851

Moveworks is already trusted by leading organizations that support the federal ecosystem, including Leidos, ManTech, and Broadcom. This authorization extends Moveworks’ proven capabilities to the broader federal landscape, providing civilian and defense agencies with a modern, intuitive conversational interface for their workforces.

This achievement is a cornerstone of Moveworks’ long-term commitment to the public sector. The company intends to pursue additional certifications, including FedRAMP High and Impact Level 5 (IL5) authorizations, to further support mission-critical objectives.

Moveworks will be showcasing its FedRAMP-authorized technology during a breakout session called “Transforming Employee Experience with ServiceNow’s Agentic AI Front Door” at the ServiceNow Gov Forum on March 5, 2026.

About ServiceNow

ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 80 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. In December 2025, ServiceNow closed its acquisition of Moveworks. Learn how ServiceNow puts AI to work for people at www.servicenow.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260225511142/en/

Media Contact

Kira Caban

Head of Public Relations, Moveworks by ServiceNow

Press@moveworks.ai

Source: ServiceNow