New York Mets Modernize Employee and Fan Engagement with RingCentral
RingCentral (NYSE: RNG) announced a partnership with the New York Mets to replace the team’s legacy on-premise phone system with RingCentral’s AI-powered cloud communications platform.
RingCentral selected for AI-first business communications and open platform approach
Citing RingCentral's track record with other Major League Baseball organizations, the Mets selected RingCentral for its native Microsoft integrations and commitment to a long-term partnership around their business needs.
“Our goal is to be the most fan-friendly and technology-driven organization in baseball, and that means continually investing in tools that strengthen how we connect with our fans and one another,” said Oscar Fernandez, Senior Vice President of Technology, New York Mets. “RingCentral provides a flexible, scalable communications platform that will help our sales team engage more fans while supporting greater collaboration across the organization. Its open-platform approach and compatibility with our existing technology environment will help streamline workflows, improve visibility and allow us to operate more efficiently.”
With RingCentral, the Mets will:
- Connect all 800 employees on one platform. RingEX™ replaces the legacy on-premise system for day-to-day communications.
- Drive fan engagement. RingCX™ enables the sales team to call and text every fan lead, with unlimited toll-free and outbound calling.
- Provide dedicated support as they scale. Advanced Support puts a RingCentral team behind both solutions.
"The Mets came to us with a clear goal: to expand their ability to connect with fans while creating a modern, scalable communications foundation across the organization,” said Joe Jacob, SVP, Global Enterprise Sales, RingCentral. "RingCX will help their sales team act on more opportunities and engage fans at scale, while RingEX gives the whole organization a modern foundation to work from. The result is a better experience on both sides – fans receive faster, more personalized engagement, and the Mets have more tools for their sales operation to run more efficiently."
About the New York Mets
Established in 1962, the New York Mets are a Major League Baseball team competing in the National League East. Based at Citi Field in
About RingCentral
RingCentral is a global leader in AI-powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey—before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
©2026 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260901828697/en/
NY Mets PR Contact:
Christopher Smith
CSmith@nymets.com
RingCentral PR Contact:
Mariana Leventis
Mariana.Leventis@ringcentral.com
Source: RingCentral, Inc.