Veeva Announces AI in Vault CRM
Rhea-AI Summary
Veeva Systems announced two new GenAI capabilities for Vault CRM: CRM Bot and Voice Control. CRM Bot integrates large language models into Vault CRM for tasks like pre-call planning, suggested actions, and recommended content. Voice Control enables hands-free CRM operation through Apple Intelligence. Both features are planned for late 2025 release and will be included in Vault CRM at no additional charge. These innovations are part of Veeva's broader AI strategy, which includes the Vault Direct Data API and Veeva AI Partner Program to facilitate AI integration in life sciences.
Positive
- New AI features (CRM Bot and Voice Control) included at no additional charge
- Integration with customer's choice of LLM platforms offering flexibility
- Expansion of product capabilities to enhance field productivity
Negative
- Extended timeline for feature availability (late 2025)
- Voice Control to Apple Intelligence compatible devices
News Market Reaction
On the day this news was published, VEEV gained 0.35%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM
MADRID and
CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API.
AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices.
Delivering AI within its products – like CRM Bot and Voice Control – is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications.
"Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said Arno Sosna, general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies."
Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting November 25.
About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.
Veeva Forward-looking Statements
This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended July 31, 2024, which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov.
Contact:
Alison Borris
Veeva Systems
925-226-8821
alison.borris@veeva.com
© 2024 Veeva Systems Inc. All rights reserved. Veeva, V, Vault, and Crossix are registered trademarks of Veeva Systems Inc. All third-party trademarks (including logos and icons) referenced herein remain the property of their respective owners. Use of them does not imply any affiliation with or endorsement by them. |
View original content to download multimedia:https://www.prnewswire.com/news-releases/veeva-announces-ai-in-vault-crm-302311027.html
SOURCE Veeva Systems
FAQ
When will Veeva (VEEV) release CRM Bot and Voice Control features?
How much will Veeva's (VEEV) new AI features cost for Vault CRM users?
What are the requirements for Veeva's (VEEV) new CRM Voice Control?
What capabilities does Veeva's (VEEV) CRM Bot offer?
