Verizon brings more joy and less stress to your holiday shopping experience
Verizon has introduced several GenAI-powered tools to enhance holiday shopping experience. The improved myVerizon app offers a complete retail store experience, with over half of customer accounts using it 2-3 times monthly. The company's Personal Research Assistant reduces call times by 30 seconds, while the Personal Shopper and Problem Solver cuts transaction times by three minutes. Additional services include Express Lockers for same-day device pickup, Pro on the Go for home delivery and setup, and various holiday offers combining tech, streaming services, and brand perks.
Verizon ha introdotto diversi strumenti basati su GenAI per migliorare l'esperienza di shopping natalizio. L'app migliorata myVerizon offre un'esperienza completa di acquisto, con oltre la metà degli account dei clienti che la utilizzano 2-3 volte al mese. L'Assistente Personale alla Ricerca riduce i tempi di chiamata di 30 secondi, mentre il Personal Shopper e Risolutore di Problemi accorcia i tempi di transazione di tre minuti. I servizi aggiuntivi includono Locker Espressi per il ritiro di dispositivi nello stesso giorno, Pro on the Go per consegne a domicilio e installazione, e varie offerte natalizie che combinano tecnologia, servizi di streaming e vantaggi dei marchi.
Verizon ha presentado varias herramientas impulsadas por GenAI para mejorar la experiencia de compra durante las fiestas. La mejora de la app myVerizon ofrece una experiencia completa de tienda, con más de la mitad de las cuentas de clientes usándola de 2 a 3 veces al mes. El Asistente Personal de Investigación reduce el tiempo de llamada en 30 segundos, mientras que el Personal Shopper y Solucionador de Problemas acorta los tiempos de transacción en tres minutos. Los servicios adicionales incluyen Taquillas Exprés para recoger dispositivos el mismo día, Pro on the Go para entrega y configuración en el hogar, y varias ofertas navideñas que combinan tecnología, servicios de streaming y beneficios de marcas.
버라이즌은 홀리데이 쇼핑 경험을 향상시키기 위해 여러 GenAI 기반 도구를 도입했습니다. 개선된 myVerizon 앱은 완전한 소매점 경험을 제공하며, 고객 계정의 절반 이상이 이를 월 2-3회 사용하고 있습니다. 회사의 개인 연구 도우미는 통화 시간을 30초 단축하며, 개인 쇼핑몰과 문제 해결사는 거래 시간을 3분 단축시킵니다. 추가 서비스로는 동일한 날 기기를 픽업할 수 있는 익스프레스 라커, 집으로 배달 및 설치를 위한 Pro on the Go, 및 기술, 스트리밍 서비스, 브랜드 특전을 결합한 다양한 연말 제안이 포함됩니다.
Verizon a introduit plusieurs outils alimentés par GenAI pour améliorer l'expérience d'achat pendant les fêtes. L'application améliorée myVerizon offre une expérience complète de magasin, avec plus de la moitié des comptes clients l'utilisant 2 à 3 fois par mois. L'Assistant Personnel de Recherche réduit les temps d'appel de 30 secondes, tandis que le Personal Shopper et Résolveur de Problèmes diminue les temps de transaction de trois minutes. Les services supplémentaires incluent des casiers express pour le ramassage d'appareils le jour même, Pro on the Go pour la livraison et l'installation à domicile, ainsi que diverses offres de vacances combinant technologie, services de streaming et avantages de marque.
Verizon hat mehrere GenAI-unterstützte Werkzeuge eingeführt, um das Einkaufserlebnis während der Feiertage zu verbessern. Die verbesserte myVerizon-App bietet ein vollständiges Einzelhandelserlebnis, wobei über die Hälfte der Kundenkonten sie 2-3 Mal im Monat nutzen. Der Persönliche Forschungsassistent verkürzt die Anrufzeiten um 30 Sekunden, während der Persönliche Einkäufer und Problemlöser die Transaktionszeiten um drei Minuten reduziert. Zu den zusätzlichen Dienstleistungen gehören Express-Schränke für die Abholung von Geräten am selben Tag, Pro on the Go für die Lieferung und Einrichtung zu Hause sowie verschiedene Feiertagsangebote, die Technologie, Streaming-Dienste und Markenvergünstigungen kombinieren.
- Reduced transaction times by 3 minutes in retail stores and phone interactions
- Over 50% of customer accounts actively using myVerizon app 2-3 times monthly
- Decreased customer service call times by 30 seconds through AI implementation
- None.
GenAI-powered tools and customer-friendly services make holiday shopping effortless
NEW YORK, Nov. 21, 2024 (GLOBE NEWSWIRE) -- Verizon is taking some of the pressure off of the holidays this year. With GenAI tools and more customer-friendly services, we're making your shopping experience more personalized and easier than ever, so you can spend less time stressing and more time celebrating. Here’s how:
A Verizon retail store in your pocket
The new and improved myVerizon app puts an entire Verizon retail store in your pocket. Say goodbye to endless scrolling and confusing menus; the new myVerizon app delivers everything you need in seconds, with a streamlined interface and access to all the coolest new tech, the best deals and the info you need, without ever leaving your couch. More than half of Verizon customer accounts are already using it an average of 2-3 times per month to purchase the best devices, the hottest accessories or get questions answered. It’s super simple and available 24/7, for whenever the urge strikes.
Your Own Personal Research Assistant
Our customer care representatives have a secret weapon this holiday season: Verizon’s Personal Research Assistant. This technology analyzes thousands of resources to deliver personalized information in record time, meaning faster, more accurate answers to your questions and time savings (when Personal Research Assistant is used it’s shaving off around 30 seconds from call times already and getting smarter every day).
Your own Personal Shopper and Problem Solver
Verizon’s Personal Shopper and Problem Solver helps our frontline teams anticipate customer needs and provide fast, accurate solutions. With Personal Shopper and Problem Solver working in the background, we've reduced transaction times in our retail stores and on the phone by roughly three minutes, so customers can get what they need faster and get back to their holiday cheer.
“Customers want personalized experiences, and we’ve been able to create those for them by putting our GenAI tools to work. These experiences, combined with savings they can’t get anywhere else, should make holiday shopping stress-free. This way, our customers can focus on other things, like spending time with family and loved ones,” said Sowmynarayan Sampath, CEO of Verizon’s consumer unit.
“Our decade-long AI journey elevates the shopping experience while also empowering the Verizon team with tools to better serve our customers,” said Brian Higgins, Chief Customer Experience Officer, Verizon Consumer. “We’ve been able to scale these tools quickly to our frontline representatives to provide a more positive and personalized customer experience.”
But wait, there’s more - Verizon offers so many ways to make holiday shopping a breeze, including:
- Express Lockers. Need a new device? Order online and use our express lockers to get it on the same day.
- Pro on the Go. Enjoy same day delivery and expert setup right to your door when you shop online or through the myVerizon app.
- The best Holiday Offers. We’ve got you covered with the best selection of tech, streaming services and other perks from the hottest brands. More joy, less stress with Verizon being your one-stop shop for all.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of
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Media contact:
Marnie Baddock
marnie.baddock@verizon.com
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