Verizon offers relief to customers impacted by the major Pacific Northwest storm
Verizon announces relief measures for customers affected by the Pacific Northwest storm, waiving domestic call/text/data usage charges from Nov. 21-27, 2024, for prepaid and postpaid customers in Washington's King, Skagit and Snohomish counties. The company's prepaid brands are extending service end dates to November 27. Verizon's engineers are focusing on restoring connectivity and maintaining service through refueling operations at sites without commercial power. No action is required from customers as overages will be automatically credited.
Verizon annuncia misure di soccorso per i clienti colpiti dalla tempesta del Pacific Northwest, rinunciando alle spese per chiamate/sms/dati nazionali dal 21 al 27 novembre 2024, per i clienti prepagati e postpagati nelle contee di King, Skagit e Snohomish nello stato di Washington. I marchi prepagati dell'azienda stanno estendendo le date di termine del servizio al 27 novembre. Gli ingegneri di Verizon si stanno concentrando sul ripristino della connettività e sul mantenimento del servizio attraverso operazioni di rifornimento in siti senza potere commerciale. Non è richiesta alcuna azione da parte dei clienti poiché i costi supplementari saranno accreditati automaticamente.
Verizon anuncia medidas de alivio para los clientes afectados por la tormenta del Pacífico Noroeste, eximiendo los cargos por uso de llamadas/textos/datos nacionales del 21 al 27 de noviembre de 2024, para clientes prepagos y postpagos en los condados de King, Skagit y Snohomish en Washington. Las marcas prepagas de la empresa están extendiendo las fechas de finalización del servicio al 27 de noviembre. Los ingenieros de Verizon se están centrando en restaurar la conectividad y mantener el servicio mediante operaciones de reabastecimiento en sitios sin energía comercial. No se requiere ninguna acción por parte de los clientes, ya que los cargos adicionales se acreditarán automáticamente.
Verizon는 태평양 북서부 폭풍으로 영향을 받은 고객을 위한 구호 조치를 발표하며, 2024년 11월 21일부터 27일까지 워싱턴주의 킹, 스카짓, 스노호미시 카운티에 있는 선불 및 후불 고객에 대한 국내 통화/문자/데이터 요금을 면제합니다. 회사의 선불 브랜드는 서비스 종료 날짜를 11월 27일로 연장하고 있습니다. Verizon의 엔지니어들은 상업 전력이 없는 사이트에서 연료 보급 작업을 통해 연결성을 복원하고 서비스를 유지하는 데 집중하고 있습니다. 고객은 아무런 조치를 취할 필요가 없으며, 초과 요금은 자동으로 적립됩니다.
Verizon annonce des mesures de secours pour les clients touchés par la tempête du Pacifique Nord-Ouest, en annulant les frais d'utilisation des appels/textos/données nationaux du 21 au 27 novembre 2024, pour les clients prépayés et postpayés dans les comtés de King, Skagit et Snohomish dans l'État de Washington. Les marques prépayées de l'entreprise prolongent les dates de fin de service jusqu'au 27 novembre. Les ingénieurs de Verizon se concentrent sur le rétablissement de la connectivité et le maintien du service grâce à des opérations de ravitaillement sur des sites sans électricité commerciale. Aucune action n'est requise de la part des clients, car les dépassements seront automatiquement crédités.
Verizon kündigt Unterstützungsmaßnahmen für Kunden an, die von dem Sturm im pazifischen Nordwesten betroffen sind und hebt die Gebühren für nationale Anrufe/SMS/Daten vom 21. bis 27. November 2024 für Prepaid- und Postpaid-Kunden in den Grafschaften King, Skagit und Snohomish in Washington auf. Die Prepaid-Marken des Unternehmens verlängern die Service-Enddaten bis zum 27. November. Die Ingenieure von Verizon konzentrieren sich darauf, die Konnektivität wiederherzustellen und den Service durch Betankungsoperationen an Standorten ohne kommerzielle Stromversorgung aufrechtzuerhalten. Von den Kunden sind keine Maßnahmen erforderlich, da Übergebühren automatisch gutgeschrieben werden.
- Proactive customer retention measure in affected areas
- Automatic credit system requiring no customer action
- Network resilience maintained through backup power systems
- None.
Insights
Call/Text/Data usage incurred by customers in Washington’s hardest hit counties will be waived from Nov. 21-Nov. 27
What you need to know:
- Verizon is waiving domestic call/text/data usage incurred Nov. 21 - Nov. 27 for prepaid and postpaid consumer and small business customers* in King, Skagit and Snohomish counties
IRVINE, Calif., Nov. 21, 2024 (GLOBE NEWSWIRE) -- In response to the powerful storm that caused power outages and damage across Washington, Verizon is waiving prepaid and postpaid call/text/data usage incurred from November 21 - November 27, for Washington’s residents in King, Skagit and Snohomish counties. This will bring relief to the thousands of consumer and small business customers* who rely on their mobile devices now more than ever.
Verizon’s prepaid brands, including Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus are extending service end dates to November 27, 2024 for customers in the impacted counties. Verizon will also waive domestic call, text, and data usage for Verizon Prepaid users on metered plans.
"At Verizon, we understand how critical it is to stay connected, especially during severe weather events like the storm impacting Washington,” said Steven Keller, Pacific Market President at Verizon. “Our teams will continue to work quickly and intentionally to ensure our network remains resilient and to provide support for affected communities. As always, we are committed to doing everything we can to keep our customers connected when it matters most.”
Customers do not have to take any action for these usage charges to be waived and customers whose bill cycles have already closed will have such charges automatically credited back.
This offer extends to all postpaid consumer and Verizon Small Business customers in the affected counties. No action is needed— overages will be automatically credited.
Verizon’s engineers remain focused on restoring essential connectivity and with power outages still widespread throughout the region, massive refueling operations continue to ensure those sites without commercial power remain in service for Verizon customers and first responders. Please visit our Check Network Status page for updates on service in your area.
*Verizon small business customers include customers with 50 lines or less.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of
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Media contact:
Alexis Madrigal
alexis.madrigal@verizon.com
FAQ
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