false
0001013880
0001013880
2026-03-17
2026-03-17
iso4217:USD
xbrli:shares
iso4217:USD
xbrli:shares
UNITED
STATES
SECURITIES
AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM
8-K
CURRENT
REPORT
Pursuant
to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date
of Report (Date of earliest event reported): March 17, 2026
TTEC
Holdings, Inc.
(Exact
name of registrant as specified in its charter)
| Delaware |
001-11919 |
84-1291044 |
| (State
or other jurisdiction |
(Commission file |
(IRS
Employer |
| of
incorporation) |
number) |
Identification
Number) |
100 Congress Avenue, Suite 1425, Austin, TX
78701
(Address
of principal executive offices) (Zip Code)
Registrant’s
telephone number, including area code: 303-397-8100
Not
Applicable
(Former name or former address if changed since last report)
Check
the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under
any of the following provisions (see General Instruction A.2. below):
| ¨ |
Written
communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
| ¨ |
Soliciting
material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
| ¨ |
Pre-commencement
communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
| ¨ |
Pre-commencement
communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class |
Trading
Symbol(s) |
Name of each exchange on
which registered |
| Common
stock of TTEC Holdings, Inc., $0.01 par value per share |
TTEC |
NASDAQ |
Indicate
by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405
of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth
company ¨
If
an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying
with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Item 5.02. Departure of Directors or Certain Officers; Election
of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.
Departure of Dave Seybold, Chief Executive Officer of TTEC Digital
On March 17, 2026, TTEC Holdings, Inc. (“TTEC” or the “Company”)
announced that David J. Seybold, Chief Executive Officer of TTEC Digital, the business segment that designs, builds, and operates omnichannel
contact center technology, CRM, AI, and analytics solutions, will depart TTEC effective April 30, 2026, to pursue other opportunities.
The Company appreciates Mr. Seybold’s leadership and contributions to TTEC Digital since his appointment in 2022.
Appointment of Christopher Brown as President of TTEC Digital
TTEC also announced the appointment of Christopher J. Brown as President
of TTEC Digital effective immediately.
Mr. Brown, 48, brings over 20 years of experience in digital transformation
and capital markets to the role. He joined TTEC in 2015 as chief of staff to the TTEC Chairman and Chief Executive Officer and quickly
assumed the broader role of a strategist for TTEC technology transformation, leading key technology partnerships for the business. In
2020, he assumed additional responsibilities as the head of Corporate Development for the Company. Prior to joining TTEC, Mr. Brown was
responsible for product management, strategy, and corporate development for Liquid Robotics, a robotics engineering company sold to The
Boeing Company. He also held senior roles in technology capital markets advisory at UBS Investment Bank and in strategy and data at Mercer
Consulting Group. Mr. Brown holds an MBA from the University of Chicago and a B.A.in Economic History from DePauw University.
In connection with Mr. Brown’s appointment, the Company expects to enter into an executive employment agreement with Mr. Brown with
the following general terms: (i) base salary in the amount of $500,000; (ii) annual variable cash incentive eligibility of up to $450,000;
(iii) annual long-term incentive eligibility of up to $425,000, and vesting over time as determined by the Compensation Committee of the
Board from time to time. The actual amounts of the annual variable cash incentives and the long-term incentives to be awarded will be
discretionary and not guaranteed. They are based on TTEC overall performance, TTEC Digital performance, and Mr. Brown’s individual
performance against targets set annually by the Company’s Board of Directors. Mr. Brown will also have the benefit of customary
severance and change in control benefits arrangements, which will be finalized as part of his employment agreement.
The foregoing summary of the employment compensation arrangement does
not purport to be complete and is qualified in its entirety by reference to the full text of an employment agreement, which the Company
expects to file as soon as it is agreed.
There is no arrangement or understanding between Mr. Brown and any
other person pursuant to which Mr. Brown was appointed as an officer. There are no family relationships between Mr. Brown and any of the
Company’s directors or executive officers or any person nominated or chosen to become a director or executive officer; Mr. Brown
has no direct or indirect interest in any transaction or proposed transaction required to be disclosed pursuant to Item 404(a) of Regulation
S-K; and Mr. Brown has no prior affiliations with PricewaterhouseCoopers LLP, the Company’s independent auditors.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
| Exhibit No. |
|
Description |
| 99.1 |
|
Press release dated March 23, 2026 |
| |
|
|
| 104 |
|
Cover Page Interactive Data File (embedded within the Inline XBRL document). |
SIGNATURE
Pursuant to the requirements of the Securities and Exchange Act of
1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| |
TTEC Holdings, Inc. |
| |
(Registrant) |
| |
|
| |
|
|
| Date: March 23, 2026 |
By: |
/s/ Margaret B. McLean |
| |
|
Margaret B. McLean
Chief Legal & Risk Officer |
Exhibit 99.1
TTEC Holdings Announces Leadership Transition for TTEC Digital
Chris Brown named president of TTEC Digital; David Seybold to depart
April 30
AUSTIN, TX – March 23, 2026
– TTEC, a leading global consulting, technology, and managed services company
delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the appointment of Chris Brown
as president of TTEC Digital, effective immediately.
Brown succeeds Dave Seybold, who is stepping down as TTEC Digital
CEO and will remain with the Company through April 30, 2026, to ensure a seamless leadership transition. Brown will report directly to
TTEC Chairman and CEO Ken Tuchman. In his new capacity, he will lead TTEC Digital’s global strategy, P&L management,
and operational execution.
“Chris is the ideal leader to drive TTEC Digital into its next
chapter, providing both continuity and a growth mindset,” said Tuchman. “For over a decade, Chris has played a central role
at TTEC Digital, working with its key leaders and developing the strategic technology partnerships that define the business today. His
deep institutional knowledge, strategic vision, and market credibility—spanning clients, partners, employees and the investment
community—will be instrumental as we convert untapped potential into market-leading results.”
Brown joined TTEC in 2015 and most recently served as Chief of Staff
to the Chairman and CEO, where he led corporate development and strategic partnerships. During his tenure, he has been a driving force
in expanding TTEC’s ecosystem with premier CX technology partners.
Prior to TTEC, Brown spent over two decades advising technology
and services firms (SaaS, AI, cloud and hyperscalers in particular) on M&A, capital markets, investor relations,
and strategic transformation. His career spans senior leadership roles in investment banking at UBS focused on the technology sector,
and management consulting at Mercer focused on strategy and data. Notably, as a key executive at Liquid Robotics
(an AI-enabled ocean drone company), Brown orchestrated the product and strategy that culminated in the company’s successful
acquisition by Boeing. He holds an MBA from the University of Chicago Booth School of Business and serves on the Board of Directors
of Percepta, a leading provider of CX services for the automotive industry in partnership with Ford Motor Company.
“I am honored to lead this world-class team at a time of such immense
opportunity,” said Brown. “TTEC Digital has something genuinely special — the ability to bring together world-class
talent, marquee technology partnerships, deep AI and data expertise, and global CX delivery at scale. As the world’s largest pureplay
CX technology and services player, TTEC Digital is creating real, tangible value for enterprise clients across the globe.”
Tuchman concluded, “We thank Dave Seybold for his leadership
over the past three years. Dave was instrumental in establishing a unified TTEC Digital brand and aligning our teams around an AI-forward
vision. We wish him the very best in his future endeavors.”
###
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting,
technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic
and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve
each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates
omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's operational business delivers AI-enhanced customer
engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's
employees operate on six continents and bring technology and humanity together to deliver differentiated business results. To learn more,
visit us at ttec.com.
Media
Contact
Meredith Matthews
meredith.matthews@ttec.com
Investor
Relations
Robert Belknapp
robert.belknapp@ttec.com
