VOICEplug AI and OpenTable Announce Global Integration to Automate Table Reservations

Rhea-AI Summary

VOICEplug AI and OpenTable (BKNG) announced a global integration on November 24, 2025 to automate phone-based reservations across 20 countries. The integration enables restaurants using both platforms to manage table reservations, group bookings, private-booking inquiries, cancellations, and waitlists via multilingual conversational voice AI while syncing real-time availability to OpenTable.

The solution offers 24/7 automated response, simultaneous call handling, instant confirmations, call analytics, and reduced staff workload during peak hours, all without altering existing restaurant workflows.

Positive

• Integration across 20 countries including USA, UK, Canada, Australia, Japan, Brazil
• 24/7 automated response to recover missed covers and booking leads
• Real-time availability sync with OpenTable (BKNG) for instant confirmations
• Simultaneous call handling to reduce missed calls and hold times
• Call analytics and booking-pattern insights for restaurants

Negative

• None.

Insights

Partnership Strategy Analyst

A global commercial integration with OpenTable expands distribution and revenue capture opportunities for VOICEplug AI.

The deal links VOICEplug AI's conversational voice platform to a widely used reservation system across 20 countries, enabling automated phone bookings, real‑time availability syncs, and multilingual guest interactions. This creates a direct commercial channel that can scale uptake among restaurants already on OpenTable without altering their workflows.

Execution risks include adoption speed by restaurants, integration quality with local reservation practices, and measurable recovery of missed covers; success depends on uptake and technical reliability in each market. Monitor uptake metrics, live deployment counts, and call-to-book conversion rates over the next 6–12 months, plus feedback on language/localization performance.

Operations & Technology Analyst

Operational automation can reduce labor burden and recover lost bookings if the platform synchronizes reliably with OpenTable.

The integration promises simultaneous call handling, instant confirmations, cancellations and waitlist handling, and analytics streaming into OpenTable workflows. Those features directly address operational bottlenecks — missed calls and peak-hour load — provided the sync is bi-directional and latency is low.

Key dependencies are integration latency, error rates on booking conflicts, and multilingual accuracy in the listed countries. Track live-sync error rates, percentage of reservations auto-confirmed, and guest confirmation accuracy in the first 6 months to validate operational benefit and staffing impact.

The collaboration spans 20 countries, helping restaurants automate phone-based bookings, and guest communication through multilingual voice AI.

PALO ALTO, Calif., Nov. 24, 2025 /PRNewswire/ -- VOICEplug AI, a leading provider of voice-AI automation for restaurants, today announced a global strategic integration with OpenTable, a global leader in restaurant tech.

This partnership enables AI across 20 countries — including the USA, Canada, UK, Australia, Mexico, France, Germany, Italy, Spain, Netherlands, Ireland, Portugal, Singapore, Japan, Hong Kong, Taiwan, Thailand, UAE, Saudi Arabia, and Brazil — enabling restaurants using both platforms to manage table reservations, group bookings, and private-booking inquiries through conversational voice AI in their regional languages.

Reimagining the Guest Experience

Missed calls, long hold times, and manual booking processes often cost restaurants significant revenue. Through this integration, restaurants can automate table, sync real-time availability, and deliver a consistent guest experience without altering existing workflows.

Powered by VOICEplug AI's conversational platform, the solution handles multiple calls simultaneously, confirms reservations instantly, manages cancellations and waitlists, and private-dining requests directly to staff.

Solving Operational Challenges

The partnership helps restaurants:

• Recover missed covers and booking leads with 24/7 automated response.
• Automate booking management while maintaining hospitality standards.
• Reduce staff workload during peak hours.
• Enhance guest satisfaction with instant, accurate confirmations synced to OpenTable.
• Gain insights from call analytics and booking patterns.

Leaders' Perspective

"Hospitality begins with the first call and too often, that call goes unanswered," said Jay Ruparel, CEO of VOICEplug AI. "Our partnership with OpenTable enables restaurants to engage guests instantly, automate reservations, and deliver hospitality that scales globally."

About VOICEplug AI

VOICEplug AI is a conversational-AI platform for restaurants that automates phone, drive-thru, kiosk, and reservation interactions. It integrates with major POS, CRM, and guest-management systems to reduce costs and grow revenue. Products like ReserveVOICE automate table with consistent hospitality.
Learn more at www.voiceplug.ai.

About OpenTable

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is a global leader in restaurant technology, helping more than 60,000 restaurants worldwide fill over 1.9 billion seats annually. OpenTable's technology enables restaurants to focus on their guests, their teams, and their bottom line while helping diners discover and book the perfect table for every occasion.

Media Contact:
Pooja Khara
Marketing Manager | VOICEplug AI
contact@voiceplug.ai

View original content to download multimedia:https://www.prnewswire.com/news-releases/voiceplug-ai-and-opentable-announce-global-integration-to-automate-table-reservations-302624266.html

SOURCE VoicePlug AI

FAQ

When did VOICEplug AI and OpenTable (BKNG) announce their global integration?

They announced the integration on November 24, 2025.

Which countries are covered by the VOICEplug AI and OpenTable (BKNG) integration?

The integration spans 20 countries including the USA, Canada, UK, Australia, Mexico, France, Germany, Italy, Spain, Netherlands, Ireland, Portugal, Singapore, Japan, Hong Kong, Taiwan, Thailand, UAE, Saudi Arabia, and Brazil.

How will the VOICEplug AI and OpenTable (BKNG) integration affect restaurant reservations?

Restaurants can automate phone bookings, manage group and private reservations, handle cancellations and waitlists, and receive instant confirmations synced to OpenTable.

Will the VOICEplug AI and OpenTable (BKNG) integration operate outside business hours?

Yes; the solution provides 24/7 automated response to recover missed covers and booking leads.

Does the VOICEplug AI and OpenTable (BKNG) integration support multiple languages?

Yes; the integration uses multilingual conversational voice AI to handle guest communication in regional languages.

What operational benefits do restaurants get from the VOICEplug AI and OpenTable (BKNG) integration?

Benefits include reduced staff workload during peak hours, fewer missed calls, instant confirmations, simultaneous call handling, and call-analytics insights.