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NTT DATA to Provide Digital Transformation Services for Salesforce

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NTT DATA has been chosen by Salesforce to provide digital transformation services, standardizing and streamlining Salesforce's application environment. The partnership includes managing and developing applications across Salesforce's organization, spanning various clouds and platforms. NTT DATA's expertise and global reach were key factors in the selection. The collaboration aims to enhance customer insights and productivity through data and AI utilization.

Positive
  • NTT DATA selected by Salesforce for digital transformation services, showcasing trust in NTT DATA's expertise.

  • Partnership includes management and development of applications across Salesforce's organization, enhancing efficiency and standardization.

  • NTT DATA ranked 2nd worldwide in Application Implementation and Managed Services Providers, reflecting strong industry recognition.

  • Collaboration to focus on building new capabilities and improving customer insights through data and AI utilization.

Negative
  • No significant negative aspects reported in the press release.

New services aim to streamline Salesforce’s internal application environment

PLANO, Texas--(BUSINESS WIRE)-- NTT DATA, a digital business and IT services leader, has been selected by Salesforce, the #1 AI CRM, to help standardize and streamline the company’s application environment.

NTT DATA will support the management and development of applications across Salesforce’s organization, including its internal instance of Salesforce. The applications span Salesforce Sales, Marketing, Service, Experience, and Commerce Clouds, MuleSoft, Heroku, Slack, and hundreds of third-party and custom apps.

“We love being the experts that the experts turn to and we’re proud of our partnership with Salesforce as a reseller and AppExchange partner. We have a 360-degree partnership that includes go-to-market and now a robust environment of internal applications,” said Aaron Millstone, Chief Growth Officer, NTT DATA North America. “Clients across all industries turn to us to modernize their application portfolios, and Salesforce selected NTT DATA due to our more than 40-year history in managed services as well as our global reach and expertise in Salesforce and MuleSoft services.”

“By consolidating managed services across the Salesforce stack, we can focus on building new capabilities and helping our customers use data and AI to achieve better insights for their users and better productivity for their employees,” said Juan Perez, Chief Information Officer, Salesforce.

NTT DATA has also recently selected Slack for its employees as its collaboration platform. Equipping them with Slack will give them a powerful tool to connect, share information, and work together more closely.

NTT DATA ranked 2nd worldwide in Application Implementation and Managed Services Providers by Market Share, Worldwide, 2022 in the Gartner® Market Share Analysis: Application Implementation and Managed Services, Worldwide, 2022 report [1].

With the acquisition of Apisero in 2022, NTT DATA expanded its Salesforce and MuleSoft digital talent ecosystem globally. For more information about NTT DATA’s application management and digital services, visit: https://us.nttdata.com/en/services/application-management

[1] Gartner, Market Share Analysis: Application Implementation and Managed Services, Worldwide, 2022, 23 June 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at nttdata.com

About Salesforce

Salesforce is the #1 AI CRM, empowering companies to connect with their customers in a whole new way through the power of CRM + AI + Data + Trust on one unified platform: Einstein 1. For more information visit: www.salesforce.com (NYSE: CRM).

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NTT DATA

Amy.Baj@nttdata.com

Source: NTT DATA

FAQ

What services will NTT DATA provide for Salesforce?

NTT DATA will help standardize and streamline Salesforce's application environment, managing and developing applications across various Salesforce clouds and platforms.

What is the ranking of NTT DATA in Application Implementation and Managed Services Providers?

NTT DATA ranked 2nd worldwide in Application Implementation and Managed Services Providers, according to the Gartner Market Share Analysis report for 2022.

Why was NTT DATA selected by Salesforce for this partnership?

Salesforce selected NTT DATA due to their more than 40-year history in managed services, global reach, and expertise in Salesforce and MuleSoft services.

What is the aim of the collaboration between NTT DATA and Salesforce?

The collaboration aims to enhance customer insights and productivity through data and AI utilization, focusing on building new capabilities.

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