AI knowledge thought leaders and practitioners to convene at eGain Solve 2024

Rhea-AI Summary

eGain (NASDAQ: EGAN) has announced the eGain Solve 2024 conference, focusing on AI knowledge in customer service. The event will take place on October 29-30, 2024 at the Hyatt Regency O'Hare in Chicago. Highlights include:

• A presentation on AI knowledge trends by Lynda Braksiek from APQC
• A keynote by eGain CEO Ashu Roy on trust in knowledge in the GenAI era
• Success stories from Global 1000 clients
• A masterclass on Generative AI
• Breakout sessions on AI knowledge authoring, personalization, and optimization
• Demo lounge showcasing eGain products and integrations

The conference aims to address the critical need for AI and knowledge integration in customer service, as highlighted by Gartner's prediction of project failures without proper knowledge management systems.

Positive

• eGain is hosting a major conference focused on AI knowledge in customer service
• The event features presentations from industry analysts and eGain's CEO
• Success stories from Global 1000 clients will be showcased
• A masterclass on Generative AI is included in the program

Negative

• None.

SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O’Hare in Chicago on October 29-30, 2024.

Per Gartner, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals by 2025, underscoring the need for AI and knowledge to work together as “AI knowledge.”

The event will be kicked off with a presentation by Lynda Braksiek, Principal Research Lead for APQC (American Productivity and Quality Center), on the big trends in AI knowledge, followed by a keynote from Ashu Roy, eGain CEO, on the foundational importance of trust in knowledge in the GenAI era. The conference will also feature AI knowledge success stories, narrated by speakers from Global 1000 clients. Also included is a one-of-a-kind masterclass on Generative AI, where attendees can learn about lessons learned and best practices for success.

Highlights

• ANALYST VIEW
  • Big Trends in AI and Knowledge Management, Lynda Braksiek, APQC

• KEYNOTE
  • Trusted Knowledge: The Foundational Imperative for Customer Service in the Gen AI Era, Ashu Roy, CEO, eGain

• CLIENT INNOVATION STORIES
  • Cathay Pacific, One Medical (Amazon), Rogue Credit Union, RPM Living, Specialized Bicycles

• OTHER
  • Masterclass on Generative AI for customer service
  • Breakout sessions on AI knowledge authoring, personalization, and optimization
  • Demo lounge, featuring the latest and greatest eGain product capabilities, integrations, and ecosystem
  • Deep-dive breakout sessions on eGain products and services with Q&A
  • One-on-one meeting with eGain executives and staff

Note: Agenda is subject to change without notice.

How to register

Visit https://www.eGain.com/Solve

About eGain
eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.

Media Contact
Press@egain.com
408 636 4514

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

When and where is eGain Solve 2024 taking place?

eGain Solve 2024 is scheduled for October 29-30, 2024, at the Hyatt Regency O'Hare in Chicago.

What is the main focus of eGain Solve 2024?

The main focus of eGain Solve 2024 is AI knowledge in customer service, addressing the integration of AI and knowledge management systems.

Who are some of the key speakers at eGain Solve 2024?

Key speakers include Lynda Braksiek from APQC presenting on AI knowledge trends, and Ashu Roy, eGain CEO, delivering a keynote on trust in knowledge in the GenAI era.

What types of sessions are offered at eGain Solve 2024?

The conference offers a masterclass on Generative AI, breakout sessions on AI knowledge authoring and optimization, client innovation stories, and a demo lounge showcasing eGain products.