AWS, Accenture and Anthropic Join Forces to Help Organizations Scale AI Responsibly
Amazon Web Services (AWS), Accenture (NYSE: ACN), and Anthropic collaborate to bring customized generative AI solutions to highly-regulated industries like healthcare and banking. The partnership aims to speed innovation, improve customer service, and enhance workforce productivity while ensuring data privacy and security.
The collaboration between Amazon Web Services (AWS), Accenture and Anthropic signifies a strategic alliance aimed at integrating generative artificial intelligence (AI) into various industries. The focus on highly-regulated sectors such as healthcare, banking and insurance is noteworthy due to the stringent compliance and data security requirements inherent to these fields. Through Amazon Bedrock, organizations gain access to Anthropic’s AI models, which can be customized for specific use cases, thus enhancing the value proposition of cloud services in AI-driven applications.
From a technological perspective, the ability to tailor AI models to industry-specific needs is an advancement. It allows for more precise applications like regulatory document generation and knowledge management, which are critical in regulated industries. The training of over 1,400 Accenture engineers to specialize in Anthropic’s models on AWS underscores a significant investment in human capital, which is expected to bolster the deployment capabilities of generative AI applications.
Moreover, this initiative may lead to a competitive edge for Accenture as it leverages AWS's cloud infrastructure and Anthropic's AI models. The emphasis on security and privacy within the collaboration aligns with the growing demand for responsible AI deployment. The potential impact on the market could be substantial as businesses seek to innovate while adhering to regulatory standards.
The custom AI solutions being developed for the District of Columbia Department of Health highlight the practical applications of this collaboration in the public health sector. The 'Knowledge Assist' chatbot, powered by Claude on Amazon Bedrock, demonstrates the potential for AI to improve information dissemination and engagement with residents on health-related programs. This use case exemplifies how AI can enhance the efficiency and accessibility of public health services.
For the healthcare industry, the implications of such technology are significant. By enabling more accurate and accessible information, AI can contribute to better health outcomes and more informed decision-making. However, the deployment of AI in healthcare also raises concerns around data privacy and the need for models that provide reliable and ethically sound advice. The collaboration's commitment to privacy and security is critical in this context, as is the need for ongoing monitoring to ensure AI systems deliver accurate and unbiased information.
The financial services industry, particularly insurance, stands to benefit from the enhanced capabilities of generative AI as outlined in the collaboration. The Accenture intelligent underwriting and claims solution, powered by Claude, aims to improve the accuracy of document ingestion and customer feedback while enabling faster processing. These improvements could translate into tangible benefits such as cost savings, increased customer satisfaction and a more agile response to market demands.
For insurers, the ability to process claims and underwrite policies more efficiently could lead to a competitive advantage. However, the integration of AI into such core business processes must be approached with caution, considering the potential for AI to introduce biases or errors if not properly trained and monitored. The collaboration's focus on customization and adherence to compliance standards is therefore essential to mitigate these risks and ensure that the deployment of AI in financial services aligns with industry regulations and ethical considerations.
03/20/2024 - 08:59 AM
Unique collaboration helps District of Columbia Department of Health develop custom AI solutions to provide precise information on health programs
New dedicated resources and investments will help clients use their data to customize Anthropic’s models on AWS and more rapidly drive generative AI use cases into production
Accenture is leveraging Anthropic and AWS technologies in multiple industry-specific solutions, including prompt and platform engineering and customization services
NEW YORK --(BUSINESS WIRE)--
Amazon Web Services (AWS), Accenture (NYSE: ACN) and AI company Anthropic are coming together to help organizations—especially those in highly-regulated industries including healthcare, public sector, banking and insurance—responsibly adopt and scale customized generative artificial intelligence (AI) technology within their organizations to speed innovation, improve customer service, and make workforces more productive, while keeping data private and secure.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240320450640/en/
Amazon Web Services (AWS), Accenture (NYSE: ACN) and AI company Anthropic are coming together to help organizations—especially those in highly-regulated industries including healthcare, public sector, banking and insurance—responsibly adopt and scale customized generative artificial intelligence (AI) technology within their organizations to speed innovation, improve customer service, and make workforces more productive, while keeping data private and secure. (Photo: Business Wire)
Through this collaboration, organizations can access Anthropic’s AI models through Amazon Bedrock, a fully managed service that offers a choice of high-performing foundation models from leading AI companies and Amazon via a single application programming interface. In addition, organizations will gain access to a broad set of capabilities they need to build generative AI applications with security, privacy and responsible AI. Services and accelerators from Accenture provide the ability to customize and fine-tune Anthropic’s Claude models to support specific client needs, including Accenture’s new generative AI switchboard. This will enhance Claude's capabilities for industry-specific applications in areas like knowledge management, forecasting and analysis and regulatory document generation. These accelerator services will enable clients to get their generative AI use cases into production faster than starting from scratch.
Teams across Accenture, Anthropic and AWS will also help clients with prompt and platform engineering, providing best practices on how to deploy customized models on Amazon Bedrock or Amazon SageMaker, a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning for any generative AI use case. Additionally, more than 1,400 Accenture engineers will be trained to be specialists in using Anthropic’s models on AWS, allowing them to provide end-to-end support for clients deploying generative AI applications.
“Generative AI will drive new ways of working and we are continuing to uncover new value for our clients each day by deploying and further adapting the technology to our clients’ operations,” said Karthik Narain, group chief executive—Technology at Accenture. “Our collaboration with AWS and Anthropic brings everything together for clients to move faster from experimentation to value realization. We see the biggest potential for our model customization service in highly regulated industries, where AI models need to be tailored to adhere to specific compliance, accuracy and safety requirements.”
The three companies are already delivering impact in the public health space for clients like the Department of Health for the District of Columbia . “We have teamed up with Accenture to build a custom, intelligent ‘Knowledge Assist’ chatbot, powered by Claude on Amazon Bedrock,” said Andersen Andrews, chief information technology officer of the District of Columbia Department of Health. “Available in English and Spanish, the chatbot currently allows employees and residents to ask natural language questions and more quickly and accurately get precise answers regarding health delivery programs, for instance, for vaccinations and nutrition services. This is helping the District of Columbia Department of Health increase engagement with DC residents as America’s healthiest city.”
The collaboration has developed industry-specific AI solutions that leverage Anthropic’s state-of-the-art foundation models running on AWS’s advanced cloud services to meet specific business needs with speed and scale. For example, the Accenture intelligent underwriting and claims solution for insurance companies is powered by Claude. Running on this advanced model improves accuracy of document ingestion, provides better customer feedback and enables faster processing.
Accenture, through its Center for Advanced AI, has been providing automation and AI to organizations through its AI Navigator and GenWizard platforms. Leveraging Claude and AWS, Accenture has added generative AI capabilities to these platforms to bring new levels of automation to application development, model customization and business process reengineering—driving efficiencies for joint clients.
Matt Garman, senior vice president of sales, marketing, and global services, AWS, said, “Generative AI is proving to have a positive impact on organizations around the globe to drive innovation, including businesses in highly regulated industries. Through bringing together the expertise of Accenture, the most advanced generative AI models from Anthropic and AWS as the world leading cloud provider, we are helping organizations responsibly and securely accelerate the development and deployment of generative AI applications while lowering cost and time to market.”
Dario Amodei, CEO, Anthropic, added, "Senior leaders are looking to rapidly define their AI strategy and competitive advantage. Our efforts with AWS and Accenture provide the swiftest path for enterprises to responsibly deploy powerful generative AI systems. By combining Anthropic's focus on model performance and safety, AWS's approach to security and reliability, and Accenture's deep domain expertise with technical know-how, we aim to build tailored solutions that enable key use cases.”
Today’s news builds on Accenture and AWS’s more than 15-year relationship and the recent news that Anthropic has selected AWS as its primary cloud provider.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song . These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com .
About Anthropic
Anthropic is an AI safety and research company based in San Francisco . Our interdisciplinary team has deep experience across machine learning, physics, policy, and product. Together, we create reliable, interpretable, and steerable AI systems. Anthropic’s flagship product is Claude, an AI assistant focused on being helpful, harmless, and honest. Learn more about Anthropic at anthropic.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240320450640/en/
Mylissa Tsai
mylissa.tsai@accenture.com
Anthropic
press@anthropic.com
Source: Accenture
What companies are collaborating to provide customized generative AI solutions?
Amazon Web Services (AWS), Accenture (NYSE: ACN), and Anthropic are collaborating to offer customized generative AI solutions.
Which industries are targeted for the adoption of generative AI technology?
Highly-regulated industries including healthcare, public sector, banking, and insurance are the primary targets for the adoption of generative AI technology.
What is Amazon Bedrock and how does it help organizations access AI models?
Amazon Bedrock is a fully managed service that offers high-performing foundation models from leading AI companies and Amazon through a single API, allowing organizations to access Anthropic's AI models.
How does Accenture enhance Anthropic's Claude models to support specific client needs?
Accenture provides services and accelerators to customize and fine-tune Anthropic's Claude models, including the new generative AI switchboard, to support specific client needs.
What impact is the collaboration having in the public health space?
The collaboration has developed a custom 'Knowledge Assist' chatbot powered by Claude on Amazon Bedrock for the Department of Health for the District of Columbia, increasing engagement with DC residents.
How is generative AI being used in the insurance industry?
Accenture's intelligent underwriting and claims solution for insurance companies is powered by Claude, improving document ingestion accuracy, customer feedback, and processing speed.
What is the role of AWS in the collaboration for generative AI applications?
AWS, as the world's leading cloud provider, is providing expertise in security and reliability to help organizations accelerate the development and deployment of generative AI applications.
What is the goal of the collaboration between Anthropic, AWS, and Accenture?
The collaboration aims to help enterprises rapidly deploy powerful generative AI systems by combining Anthropic's model performance, AWS's security and reliability, and Accenture's domain expertise.
