Salesforce Ranked #1 CRM Provider for Ninth Consecutive Year

Rhea-AI Summary

Salesforce [NYSE: CRM] has been recognized as the #1 CRM provider globally by the International Data Corporation (IDC) for the ninth consecutive year. This accolade follows a period of accelerated growth in the CRM sector, where Salesforce increased its market share and revenue. The company leads in various segments, including sales, customer service, and marketing applications. Additionally, it dominates the CRM market in regions such as Asia-Pacific, Latin America, North America, and Western Europe.

Positive

• Ranked #1 CRM provider for the ninth consecutive year by IDC.
• Increased market share and revenue growth during a competitive year.
• Leads in multiple CRM segments, enhancing its market position.
• Dominates CRM market in Asia-Pacific, Latin America, North America, and Western Europe.

Negative

• None.

SAN FRANCISCO, May 3, 2022 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that it has been ranked the #1 CRM provider by the International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. This is the ninth consecutive #1 CRM ranking for Salesforce.

The ranking comes after a year in which the CRM market accelerated. During that time, Salesforce grew its overall market share position and increased its revenue growth. Additionally, the data shows that Salesforce is the market share leader in IDC's segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications*.

"In this digital work-from-anywhere era, companies need to adapt their business models to address customers' evolving needs," said David Schmaier, President and Chief Product Officer, Salesforce. "We are grateful to be recognized as the #1 CRM by IDC, underpinning how companies across every industry continue to engage Salesforce, as a trusted digital advisor who can help accelerate their efforts to build direct relationships with their customers, employees, partners, and more."

In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in Asia-Pacific (including Japan), Latin America, North America, and Western Europe.

IDC, Worldwide Semiannual Software Tracker, April 2021.

*CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.

More information

To view the report and learn more, click here.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/salesforce-ranked-1-crm-provider-for-ninth-consecutive-year-301538342.html

SOURCE Salesforce

FAQ

What was Salesforce's recent ranking in the CRM market?

Salesforce was ranked the #1 CRM provider globally by IDC.

How many consecutive years has Salesforce been ranked #1 CRM provider?

Salesforce has been ranked #1 CRM provider for nine consecutive years.

What regions is Salesforce the market leader in for CRM?

Salesforce is the market leader in Asia-Pacific, Latin America, North America, and Western Europe.

What segments does Salesforce lead in the CRM market?

Salesforce leads in sales applications, customer service applications, and marketing applications.

When was the ranking of Salesforce as #1 CRM provider announced?

The ranking was announced on May 3, 2022.